Support engineer Work, Jobs in Newtownabbey, Ant (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
Quality Engineer
BLK BOX Fitness —Newtownabbey
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- In-person
- Employee discount
Quick apply
4d
Technology Project Coordinator
CETIS Engineering & Technology Services UK Ltd. —Belfast
- £2,500 - £3,250 a month
- Full-time
- Google Suite
- Organisational skills
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Spare Parts Operative
Pollock Lifts Ltd —Carrickfergus
- £29,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
Quick apply
2d
Junior IT Engineer
Yellowcom —Belfast
- £26,000 - £30,000 a year
- Full-time
- SharePoint
- In-person
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Fleet Service Coordinator
Simplicity Group LTD —Belfast
- From £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- English
- Annual leave
Quick apply
11d
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Technology Project Specialist
CETIS Engineering & Technology Services UK Ltd. —Belfast
- £2,750 - £3,750 a month
- Full-time
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Network Engineer - Fully remote - Life Sciences Industry
Labcorp —Bangor
- Full-time
- Remote
- Computer Science
- Engineering
- Analysis skills
Technical Support Engineer II
Delinea —Belfast
- £45,000 - £50,000 a year
- Weekend availability
- Remote
- English
- Computer networking
- Communication skills
- Employee assistance programme
- Life insurance
Service Coordinator
Sync Living Ltd —Belfast
- £27,000 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Data entry
Quick apply
Helpdesk Assistant
SR Fire and Security Ltd —Newtownards
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
1d
Senior & Intermediate Engineers
Semple & McKillop Ltd —Belfast
- £1 - £10 a year
- Full-time
- Engineering
- Team management
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
Desktop Support Engineer
Alexander Mann Solutions (AMS) —Belfast
9d
Field Service Engineer
Haier Europe —Belfast
- £35,124 - £39,807 a year
- Overtime
- Communication skills
- Employee discount
14d
Modifications Technician 12-Month FTC (Belfast)
CAF Rail UK —Belfast
- £53,000 a year
- Overtime
- Schematics
- Annual leave
MES Installation and Service Engineer
Survitec Group Limited —Belfast
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Maintenance
- Travel
- Store discount
- Health & wellbeing programme
Quick apply
Digital Product Manager (hybrid/remote) (multiple levels)
Allstate —Belfast
- Hybrid work
- Product management
- Mentoring
- Leadership
- Employee assistance programme
Lead QA Engineer (Bangor / All UK)
Trust Payments —Bangor
- Continuous improvement
- Mentoring
- Agile
Health, Safety and Environmental Officer (Manufacturing & Assembly)
Alternative Heat —Newtownabbey
- Full-time
- Continuous improvement
Quick apply

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Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

support engineer jobs in newtownabbey, ant

Technical Support Engineer

Quality Engineer

Technology Project Coordinator

Spare Parts Operative

Junior IT Engineer

Fleet Service Coordinator

2nd Line Support Consultant

Technology Project Specialist

Network Engineer - Fully remote - Life Sciences Industry

Technical Support Engineer II

Service Coordinator

Helpdesk Assistant

Senior & Intermediate Engineers

Desktop Support Engineer

Field Service Engineer

Modifications Technician 12-Month FTC (Belfast)

MES Installation and Service Engineer

Digital Product Manager (hybrid/remote) (multiple levels)

Lead QA Engineer (Bangor / All UK)

Health, Safety and Environmental Officer (Manufacturing & Assembly)

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