Technology lead Work, Jobs in Newtownabbey, Ant (with Salaries)

Head of Customer Success
Yellowcom —Belfast
- £60,000 - £100,000 a year
- Full-time
- Hybrid work
- Driving
- IT
- In-person
- Free parking
- Employee discount
Quick apply
5d
Cluster Facilitator
Galvia Digital —Belfast
- Temporary
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Project management
- Free parking
- Paid training
Quick apply
1d
Program Manager
Sensata Technologies, Inc. —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
1d
Senior Operations Manager
Quantum Flow Management Institute —Antrim
- £4,800 - £6,500 a month
- Full-time
- Bachelor's degree
- Business
- Leadership
Quick apply
Security Service Delivery Manager
BidvestNoonan —Belfast
- Full-time
- Management
- Driving
- Travel
Quick apply
Investment Compliance & Risk Analyst - Graduate
Funds-Axis —Belfast
- Full-time
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Workday Senior Finance Lead, Technology & Transformation
Deloitte —Belfast
- Hybrid work
- ERP systems
- Analysis skills
- Project management
Manager, Workday Finance Lead, Technology & Transformation
Deloitte —Belfast
- Hybrid work
- Oracle
- ERP systems
- Analysis skills
Customer Service Specialist - Part Time
Teleperformance —Newtownards
- £13 - £45 an hour
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee discount
- Referral programme
Program Management Lead, Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
- No degree
- Employee assistance programme
- Employee discount
17h
Senior Business Development Manager – IT Managed Services
Barclay Communications —Belfast
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Employee discount
- Referral programme
Quick apply
SCADA Technology & Solutions Lead
Capgemini —Belfast
- IT
- Leadership
Robotics Engineer
SpreadPoint Ltd —Downpatrick
- From £28,000 a year
- Full-time
- Schematics
- Engineering
- Continuous improvement
Quick apply
14d
Workday Finance Lead with R2R/P2P/C2C or Accounting Centre - Workday Financials, Technology & Transformation
Deloitte —Belfast
- Hybrid work
- ERP systems
- Analysis skills
- Project management
Soft Services Site Lead
ABM UK —Belfast
- £30,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Quick apply
7d
Intelligence Analyst
CME Group —Belfast
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
10d
Manager, Workday Adaptive Planning Functional Lead, Technology & Transformation
Deloitte —Belfast
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Senior Distribution Manager
Tahreer Group Logistics and Supply Chain Solutions —Ballymena
- £4,600 - £6,000 a month
- Full-time
- Analysis skills
- Presentation skills
- In-person
Quick apply
Architectural part one / part three Architectural Technician
Arcus Architects —Belfast
- £24,800 - £29,000 a year
- Full-time
- AutoCAD
- Master's degree
- Construction
- Flexitime
Quick apply
12d
Senior Consultant - Belfast
LanciaConsult —Belfast
- Full-time
- Microsoft Powerpoint
- Annual leave
Quick apply
4d

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technology lead jobs near newtownabbey, ant

Head of Customer Success

Yellowcom -
Belfast

Quick apply

Job details

Permanent | Full-time
£60,000 - £100,000 a year
5 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Driving
Telecommunication
IT
Business coaching
Account management
Communication skills

Full job description

About Yellowcom

Yellowcom is one of the UK's fastest-growing business technology providers, delivering Telecoms, IT, Cyber Security, Connectivity, Mobile, Web Design and AI solutions.

We're growing both organically and through acquisition, creating exciting opportunities for ambitious people who want to shape the future of the business.

We're now looking for an experienced leader to take ownership of our Account Management function across the UK and Ireland.

This isn't simply a management role.

We're looking for someone who can build a best-in-class customer success strategy that improves customer satisfaction, increases retention and grows revenue from our existing customer base.

The Role

Reporting directly to the Managing Director, you'll lead and develop our Account Management teams across Belfast, Glasgow and Dublin.

You'll be responsible for both our office-based and field-based Account Managers, ensuring every customer receives exceptional service while identifying opportunities to strengthen relationships and grow accounts.

Using data rather than instinct, you'll continually review performance, identify trends and implement new initiatives that improve customer outcomes and commercial performance.

Key ResponsibilitiesLeadership

Lead, coach and develop Account Managers across multiple locations
Create a high-performance culture with clear KPIs
Recruit and develop future talent
Conduct regular one-to-ones and performance reviews
Travel regularly between Belfast, Glasgow and Dublin

Customer Success

Increase customer satisfaction across the group
Improve customer engagement throughout the customer lifecycle
Reduce customer churn
Develop proactive account review programmes
Ensure customers maximise the value from Yellowcom's products and services

Commercial Growth

Increase average revenue and margin per customer
Identify cross-selling and upselling opportunities
Work closely with Telecoms, IT and Web sales teams
Develop customer growth strategies
Improve renewal performance

Strategy & Analytics

Build meaningful KPI dashboards
Analyse customer data and trends
Review retention, NPS, customer feedback and profitability
Present monthly performance reports and improvement plans
Drive continuous improvement through measurable actions

What We're Looking For

Essential

Experience managing Account Management or Customer Success teams
Strong leadership and coaching ability
Commercially minded
Comfortable analysing data and making strategic decisions
Experience improving customer retention
Excellent communication skills
Full UK driving licence

Desirable

MSP, Telecoms, IT or Technology experience
Experience across multiple sites
CRM reporting experience
Experience integrating acquired businesses
Knowledge of customer satisfaction metrics such as NPS or CSAT

Success Will Be Measured By

Customer Satisfaction (CSAT/NPS)
Customer Retention
Gross Revenue Retention
Net Revenue Retention
Margin Growth per Customer
Cross-sell Revenue
Account Review Completion
Team Performance
Customer Engagement

What We Offer

Competitive salary
Performance-related bonus
Company car or car allowance
Hybrid working
Career progression within a rapidly growing business
Opportunity to shape the future of one of the UK's fastest-growing technology providers
Ongoing investment in training and development

Pay: £60,000.00-£100,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technology lead jobs in newtownabbey, ant

Head of Customer Success

Cluster Facilitator

Program Manager

Senior Operations Manager

Security Service Delivery Manager

Investment Compliance & Risk Analyst - Graduate

Workday Senior Finance Lead, Technology & Transformation

Manager, Workday Finance Lead, Technology & Transformation

Customer Service Specialist - Part Time

Program Management Lead, Vice President

Senior Business Development Manager – IT Managed Services

SCADA Technology & Solutions Lead

Robotics Engineer

Workday Finance Lead with R2R/P2P/C2C or Accounting Centre - Workday Financials, Technology & Transformation

Soft Services Site Lead

Intelligence Analyst

Manager, Workday Adaptive Planning Functional Lead, Technology & Transformation

Senior Distribution Manager

Architectural part one / part three Architectural Technician

Senior Consultant - Belfast

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