customer support & client services occupations Work, Jobs in newtownabbey, nir (with Salaries)

Customer Service Agent - Electricity
firmus Energy —Newtownabbey
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Customer Service Advisor - Belfast
EE —Belfast
- £13.35 an hour
- Customer service
- Employee discount
Customer Service Agent - Gas
firmus Energy —Newtownabbey
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
9d
Part-Time Customer Support Assistant
Nicofresh —Belfast
- £13.20 an hour
- Part-time
- Microsoft Excel
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Service Specialist
Echo Managed Services —Belfast
- £25,471 a year
- Full-time
- Remote
- Customer service
- Computer literacy
- Communication skills
- Paid training
4d
Customer Service Advisor
Musgrave —Belfast
- Hybrid work
- Customer service
- Microsoft Office
- In-person
Quick apply
9d
Business Operations Elevate Programme - Client Onboarding Analyst - Belfast - starting May or June 2026
Vantage Point —Belfast
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Paid training
Customer Service Advisor
Coloplast —Belfast
- £26,650 a year
- Full-time
- Hybrid work
- Computer literacy
- Employee discount
3d
Customer Service Administrator
Huhtamaki Group —Belfast
- Full-time
Customer Service Advisor
GLL —Belfast
- £27,351.61 a year
- Weekend availability
- Customer service
- Computer literacy
- Communication skills
4d
Customer Services Account Executive
Smurfit Westrock —Belfast
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
9d
Inbound Sales Advisor
Concentrix —Belfast
- £26,520 a year
- Weekend availability
- Sales
- Computer literacy
- In-person
- Employee discount
- Referral programme
Customer Executive - Commercial
Britvic Soft Drinks Ltd —Belfast
- Time management
Customer Service Advisor
Cromwell Group —Belfast
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Annual leave
- Sick pay
ZenGuide Premium Services Representative
Proofpoint —Belfast
- Full-time
- Microsoft Excel
- Salesforce
- Bachelor's degree
9d
Customer Success Manager
Volaris Group Inc. —Belfast
- Full-time
- Remote
- Work from home
Associate, Customer Success Advocacy
Ciena —Belfast
- Full-time
- PMP
- Engineering
- Project management
Customer Success Manager
Stora —Belfast
- Full-time
- Hybrid work
- Work from home
Customer Service Advisor
Express Freight —Craigavon
- £26,436.80 a year
- Temporary
- Bilingual
- English
- Data entry
- Free parking
Quick apply
8d
Account Specialist
CME Group —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d

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Customer Service Agent - Electricity

firmus Energy -
Newtownabbey

Quick apply

Job details

9 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

GCSE
Microsoft Office
IT
Communication skills

Full job description

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we're looking for passionate individuals to join us at the forefront of this change. As part of our team, you'll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Role Overview

Due to continued growth, we are excited to be expanding our Customer Services Team and are now seeking Customer Service Agents to join us in this newly created role. As a Customer Service Agent, you will be the first point of contact for potential and existing customers, stakeholders, and incoming calls. This is an excellent opportunity to be part of a growing team where you will play a key role in shaping the customer experience and supporting our ongoing success.

You will be responsible for handling customer enquiries, delivering best-in-class service, and providing essential administrative support to ensure the smooth running of the Customer Services function.

Role Responsibilities

Answer incoming calls demonstrating first-class customer service and delivering brand values, advising or redirecting as appropriate.
Have excellent telephone manner, be enthusiastic with a 'can do' attitude
Administration of customer queries via email or online.
Handle and resolve customer complaints in line with the company values.
Take ownership of customer requests, aiming to provide 1st call resolution
Customer Services administration is required.
Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of our business.
Provide cover for Reception as required.
Undertake any additional duties as directed by the Customer Services Manager.

Skills, Knowledge and Expertise

Essential Criteria

Minimum of 5 GCSE passes (or equivalent), including English and Maths at Grade C or above
Previous experience working in the electricity sector
Experience in a customer-facing role, with a proven ability to manage high volumes of inbound queries via phone, email, or live chat
Demonstrated ability to investigate and resolve customer queries at the first point of contact
Strong IT literacy, including proficiency in Microsoft Office and the ability to work across multiple systems simultaneously
Excellent verbal and written communication skills, with the ability to convey information clearly
Ability to work effectively as part of a team
A customer-first approach with a positive attitude

Desirable Criteria

Awareness of energy regulations (e.g. customer rights, support for vulnerable customers)
Experience working to KPIs (e.g. call handling time, first call resolution, CSAT scores)
Ability to follow regulatory and compliance requirements
Strong call control, active listening, and rapport-building skills

Benefits

37.5 Annual Leave Days inclusive of Bank Holidays
Up to 15% performance bonus
Hybrid working after training
Private Medical Cover
Enhanced pension plan
Life assurance
Group income protection
Enhanced maternity benefits
Enhanced sick pay
Recognition programs
Long service awards

Career Progression

Dedicated development opportunities
Training and upskilling support

On-Site Facilities

Free on-site parking
Electric car charging points
New modern office space
High tech workstations

About firmus energy

firmus energy (supply) is Northern Ireland's leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

Privacy

You can view our privacy notice for more information.

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Refine Your Search

customer support & client services occupations jobs in newtownabbey, nir

Customer Service Agent - Electricity

Customer Service Advisor - Belfast

Customer Service Agent - Gas

Part-Time Customer Support Assistant

Customer Service Specialist

Customer Service Advisor

Business Operations Elevate Programme - Client Onboarding Analyst - Belfast - starting May or June 2026

Customer Service Advisor

Customer Service Administrator

Customer Service Advisor

Customer Services Account Executive

Inbound Sales Advisor

Customer Executive - Commercial

Customer Service Advisor

ZenGuide Premium Services Representative

Customer Success Manager

Associate, Customer Success Advocacy

Customer Success Manager

Customer Service Advisor

Account Specialist

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