Guest service agent Work, Jobs in Norbiton (with Salaries)

Guest Services Agent
Maybourne —South West London
- Full-time
- Hotel
- Café
- Communication skills
- Employee discount
- Referral programme
Quick apply
Night Guest Services Agent
Maybourne —South West London
- Full-time
- Hotel
- Front desk
- Guest services
- Employee discount
- Referral programme
Quick apply
Guest Service Agent
The Laslett Hotel —London
- Full-time
- English
- Hotel
- Front desk
- Store discount
- Health & wellbeing programme
Quick apply
4d
Front Desk Agent
Still Life Global —London
- £26,000 a year
- Weekend availability
- Hospitality
- Computer literacy
- Front desk
Quick apply
1d
Casual Guest Service Agent
Hilton —Cobham
- £12.84 an hour
- Part-time
- Hotel
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Language training provided
- Employee discount
Quick apply
Customer Service Host
ATG Entertainment Limited —Richmond
- £12.71 an hour
- Weekend availability
- Microsoft Word
- Hotel
- Restaurant
12d
Guest Service Agent - Part-time
Hilton —Croydon
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Hotel
- Employee stock purchase plan
- Annual leave
10d
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
CONFERENCE BOOKING AGENT
RESERVATIONS 2000 LTD —Hampton
- £21,157.50 - £25,000.00 a year
- Full-time
- No experience needed
- Organisational skills
- In-person
Quick apply
Reservations Agent
Marlin —London
- From £12.71 an hour
- Full-time
- Hospitality
- English
- In-person
- Annual leave
- Referral programme
Quick apply
3d
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Reservations Agent (M/F/X)
IBIS BUDGET —Hounslow
- Part-time
- Hotel
- Organisational skills
- Restaurant
- Employee discount
Quick apply
Guest Services Agent
Four Seasons —London
- £37,000 a year
- 12 hour shift
- Bar
- Hotel
- Organisational skills
- Employee discount
- Life insurance
5d
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hotel
- Restaurant
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Reservations Agent
Charlotte Street Hotel - Reservations —London
- £15.50 - £17.00 an hour
- Full-time
- Bar
- Hotel
- Language training provided
- Employee discount
Quick apply
5d
Casual Food and Beverage Assistant
Hilton —London
- £12.71 - £13.26 an hour
- Part-time
- Hotel
Guest Service Agent
Hotel Indigo - Reception —London
- £26,437 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
14d
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
11d

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Guest Services Agent

Maybourne
South West London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Employee discount
Pay rise
Referral programme

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Stakeholder liaison
Internal department liaison
Hotel guest services experience
Communication skills
Hotel front office operations

Full job description

Job Ref: MAY2472

Branch: The Berkeley

Location: The Berkeley Hotel, London (South West)

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 days / 2 off

Hours per week: 40

Posted date: 02/07/2026

Closing date: 31/08/2026

With an independent spirit and an eye for style, The Berkeley is the epitome of modern British luxury. Rooms are furnished by leading designers. The Berkeley is perfectly positioned between Hyde Park, fashionable Knightsbridge and the residential neighbourhood of Belgravia. Its signature experiences include the famed Blue Bar, The Berkeley Bar Terrace, and The Berkeley Café.

As a Guest Services Agent you will be an exceptional team player and have a passion for delivering an outstanding guest experience. You will be an excellent and confident communicator and have the ability to interact with guests and clients to ensure a fantastic experience at The Berkeley.

Main responsibilities of the role include but are not limited to:

Provide a welcoming and accommodating service to all guests, in compliance with departmental Standard Operating Procedures and hotel service standards.
Perform check-in and check-out duties while maintaining a professional, helpful and friendly attitude towards guests.
Actively promote the services and facilities available to guests within the hotel and maximise revenue by up-selling current promotions
Liaise with other departments to ensure good communication and support.
Monitor room allocations and process invoices upon check-out.
Contribute in maintaining an excellent level of service in conjunction with the minimum requirement of the LQA standards at all times.

Successful candidates for the Guest Services Agent will demonstrate genuine dedication to The Berkeley and show a commitment to consistent quality in our product and service. The ideal candidate will be a team player who is a fast learner, adaptable and has exceptional interpersonal and communication skills.

The ideal candidate will also demonstrate the ability to work under pressure, a professional and welcoming personality and excellent communication skills. Knowledge of Opera PMS is a plus.

This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.

We anticipate applicants will have previous experience as Receptionist and will have worked in a similar role within a luxury hotel environment.

Here at Maybourne, we strive to reward our colleagues for the incredible work they do every single day. In return for your hard work and dedication we offer you:

Financial Stability

Excellent salary package.
Family Friendly company policies including enhanced Maternity and Paternity Pay.
Holiday allowance increase after 3 and 5 years of service.
Travel Season Ticket Loans.
Pension Scheme*.
Salary Sacrifice.
Holiday Trading.
Retail Discount.

Health and Wellbeing Support

Subsidised monthly Podiatrist and Masseuse treatments.
Flu vaccination vouchers*.
Eye test vouchers and contributions towards glasses*.
A dedicated team of Mental Health First Aiders 24-hour colleague assistance helpline.
On and off-site Occupational Health Service.
Death in Service salary contribution.
Various wellbeing activities focused on mental and physical health.
A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals.
Cycle to Work.
Wellbeing Social Champions.
Volunteering opportunities.

Recognition and Career Development

Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
Instant colleague recognition and award programme with generous prizes.
Colleague of the month nominations with generous prizes.
Additional paid day off to celebrate your Birthday.
Internal transfer and promotion opportunities.
In-house training and development team with a strong focus on career progression and personal growth.
Long service awards.

Memorable experiences

Preferential room rates of £50 per overnight stay for yourself or your family across the Maybourne.
Hotel Guest Experience Stay* including an overnight stay and wining and dining at our renowned restaurants and bars.
50% Food and Beverage discount* across the Maybourne.
Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Colleague Party, Annual Colleague Children Party, etc.)
Wedding and Baby gifts.
Retirement functions.

Terms and conditions apply to all benefits.

Eligibility:

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

The Berkeley has been treading its own path for more than 100 years. From here, midway between fashionable Knightsbridge and neighbourly Belgravia, we’re still taking style, comfort and service to inspiring new levels. There’s nowhere quite like it. And that’s the way we love it.

Stunning rooms by the brightest minds in the design world. Intuitive service that always seems one step ahead. From the moment you walk in, the hotel begins to work its magic. With many guests returning year after year, it’s a spell that’s hard to break.

Quick apply

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