Employment advisor Work, Jobs in Normanton, Wyk (with Salaries)

Customer Case Investigator
Howdens Joinery Co. —Normanton
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Employee discount
3d
Customer Service Sales Advisor
Gallagher —Wakefield
- Employee stock purchase plan
- Life insurance
4h
Customer Complaints and Feedback Advisor
City of York Council —York
- £30,520 - £32,681 a year
- Part-time
- Hybrid work
- English
4d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
The Sheffield College —Sheffield
- £26,570 a year
- Full-time
- Free parking
- Annual leave
4d
Customer Service Advisor
Calderdale Council —Halifax
- £25,583 - £28,142 a year
- Full-time
- Employee discount
7d
HR Advisor
Autism Plus —Doncaster
- £30,517.50 a year
- Monday to Friday
- Driving
- Travel
- Human resources
- Employee assistance programme
- Employee discount
13d
People Specialist
Onebright —York
- £30,000 a year
- Call to connect
- Hybrid work
- Administrative experience
- Human resources
- IT
- Employee assistance programme
Quick apply
Communication Support Worker
The Sheffield College —Sheffield
- £32,942.51 - £39,308.99 a year
- Free parking
- Annual leave
People and Culture Advisor - 6 month FTC
Yorkshire Housing —Leeds
- £38,439.98 a year
- English
- Agile
- IT
- Annual leave
- Employee discount
10d
Customer Experience Advisor | S1 | Retail Banking | Barnsley |
A01 Santander UK plc —Barnsley
- £25,000 - £31,579 a year
- Full-time
- Customer service
- Banking
13h
Customer Service Advisor (Hybrid)
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Client Service Advisor x 2
Aon Corporation —Leeds
- Hybrid work
7d
Customer Complaints Advisor
Yorkshire Water —Bradford
- From £28,895 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service Advisor (Hybrid) Day/Night
SWARCO Group —Leeds
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Employee Relations Advisor
Schneider Electric —Leeds
- Full-time
- Hybrid work
- English
- Human resources
- IT
- Annual leave
- Life insurance
Handover Advisor
Big Motoring World —Leeds
- Up to £29,251 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Store discount
- Employee discount
Quick apply
18h
Senior Policy Advisor for Recall Policy - Youth Justice and Offender Policy
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
13h
Customer Service and Sales Consultant
Gallagher —Wakefield
- Sales
- IT
- Communication skills
- Employee stock purchase plan
- Life insurance
14d
Retail Advisor
EE —Sheffield
- £13.66 an hour
- Annual leave
- Employee discount
3d

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Customer Case Investigator

Howdens Joinery Co. -
Normanton

Apply Now

Job details

Full-time
3 days ago

Benefits

Free parking
Company pension
Canteen
Employee discount
On-site parking

Qualifications

Sales
Customer service
UX
Communication skills

Full job description

Howdens is looking for a Customer Case Investigator to join our team at our bespoke stone worktop manufacturing site in Normanton, West Yorkshire. Internally, you will be known as a Customer Service Advisor.

In this role, strong investigation skills are essential. You’ll act as the go-to person for handling complex customer cases, taking ownership of issues from start to finish. This involves digging into the details, identifying root causes, and working closely with multiple teams to deliver effective, lasting resolutions.

Your ability to analyse information thoroughly, ask the right questions, and solve problems accurately will be key to ensuring we deliver the high standard of service our customers expect.

Location | Normanton

Contract | Full Time – Permanent

Shift | Monday - Friday, one week 9am-5pm one week 8am-4pm

Hiring Manager | Customer Service Team Leader

What will you be doing as a Customer Case Investigator:

Handle internal and external customer inquiries across various channels, conducting thorough assessments in line with our guidelines.
Achieve department targets and meet agreed SLAs.
Provide outstanding customer service and ensure high levels of customer satisfaction.
Proactively address potential issues for customers and depots.
Offer effective solutions and follow up with departments with a positive, problem-solving approach.
Identify and report any processes that negatively impact customer experience.
Collaborate with the team to meet weekly targets and strive for first-time resolutions.

What you need to qualify for the Customer Case Investigator:

Proven experience in a customer service role within a similar setting.
Strong ability to resolve complex customer queries while prioritising the end-user experience.
Excellent communication skills, capable of engaging with all levels of the business while staying calm under pressure.
Effective team player with a collaborative approach to supporting the wider customer service team.
Experience with databases and information management systems in a customer-focused environment, including reporting and KPI management, is preferred.

What we offer:

Competitive Salary + Bonus
Pension Plan with a maximum company contribution of 12%
25 days holiday + bank holidays with an opportunity to purchase additional days
Staff discount
Ongoing support and development
Free lunch at our on-site canteen
Free on-site car parking
Friendly and supportive environment offering exceptional reward and recognition

How to Apply:

We’re building a future where world-class service, innovation, and sustainability are embedded within our DNA. If Howdens sounds like the kind of place where you can build and develop your career as a Customer Case Investigator, then we’re keen to hear from you.

About Howdens:
Howdens Joinery is a highly successful FTSE 100 business, with more than 900 depots nationwide and more than 11,000 staff. Last year our sales reached circa 2.3bn, and we continue to experience significant growth and success. Despite our scale, Howdens remains a local business with traditional values.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.

Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email [email protected] with the job title and location, and we will be happy to help you.

Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.

#LI-LH1 #CVL #REED #INDKSD

Apply Now

Refine Your Search

employment advisor jobs in normanton, wyk

Customer Case Investigator

Customer Service Sales Advisor

Customer Complaints and Feedback Advisor

Customer Support Advisor

Customer Service Advisor

Customer Service Advisor

HR Advisor

People Specialist

Communication Support Worker

People and Culture Advisor - 6 month FTC

Customer Experience Advisor | S1 | Retail Banking | Barnsley |

Customer Service Advisor (Hybrid)

Client Service Advisor x 2

Customer Complaints Advisor

Customer Service Advisor (Hybrid) Day/Night

Employee Relations Advisor

Handover Advisor

Senior Policy Advisor for Recall Policy - Youth Justice and Offender Policy

Customer Service and Sales Consultant

Retail Advisor

I want to receive the latest job alerts for employment advisor in normanton, wyk

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