About the Role
We're looking for a proactive and organised Business & Operations Coordinator to work closely with the Managing Director and support the day-to-day running of our growing business.
This is far more than a traditional administration role. You'll become involved in almost every aspect of the business, from customer communication and operational coordination through to supplier management, quotations, purchasing and business improvement.
No two days will be the same. One day you may be coordinating project activities, speaking with customers and suppliers, and preparing quotations; the next you could be improving internal processes, helping to implement new systems, or supporting the delivery of major infrastructure projects.
We're looking for someone who enjoys taking ownership, solving problems and making things happen. You'll have the autonomy to manage your own workload while working closely with the Managing Director to help the business operate efficiently and continue to grow.
This position is based at our Head Office, with flexibility to work from home where appropriate. There will also be occasional opportunities to travel throughout the UK to support project delivery, gain first-hand experience of our operations, and work alongside our wider team on major infrastructure projects.
As the business grows, we expect this role to grow too. We're looking for someone who wants to build a career with us, take on increasing responsibility, and become an integral part of the business.
Key Responsibilities
Business Operations:
- Support the day-to-day running of the business and work closely with the Managing Director.
- Coordinate operational activities to ensure projects run smoothly.
- Schedule works and manage operational documentation.
- Assist with purchasing activities and supplier coordination.
- Maintain accurate business records and documentation.
Customer & Supplier Management:
- Act as a key point of contact for customers, suppliers and other stakeholders.
- Respond professionally to enquiries by telephone and email.
- Build and maintain positive working relationships.
- Follow up customer enquiries and support the preparation of quotations.
- Ensure excellent customer service is maintained throughout each project.
Finance & Business Support:
- Process purchase invoices using QuickBooks.
- Assist with credit control activities.
- Support financial administration and reporting.
- Prepare reports, presentations and business documentation.
- Provide general administrative support where required.
Business Improvement:
- Identify opportunities to improve systems, processes and ways of working.
- Help develop procedures that support the continued growth of the business.
- Take ownership of projects that improve efficiency and streamline operations.
- Support the implementation of new business systems and technology as the business evolves.
About You
We're less interested in finding someone who ticks every box, and more interested in finding the right person.
You might already have experience in an administration, coordination or business support role, or you may be looking for the opportunity to step up into a position with greater responsibility. What matters most is your attitude, professionalism and willingness to learn.
You'll be someone who:
- Is highly organised and able to manage multiple priorities.
- Takes pride in producing high-quality work.
- Enjoys solving problems and finding better ways of doing things.
- Is confident working independently and taking ownership of their workload.
- Has excellent communication and interpersonal skills.
- Is adaptable and enjoys variety in their day.
- Is willing to occasionally travel throughout the UK to support projects and represent the business.
Desirable Skills & Experience:
- Experience within an office, administration or business support environment.
- Strong Microsoft Office skills (Outlook, Word, Excel and SharePoint).
- Experience using QuickBooks or similar accounting software.
- Experience within the Construction or Health & Safety sectors.
- HR experience or relevant HR qualifications.
- Experience supporting operational or project-based businesses.
Why Join Us?
This is an opportunity to join a growing business where your contribution will genuinely make a difference.
You'll work directly alongside the Managing Director, gaining exposure to every area of the business and playing a key role in supporting its continued growth.
In return, you'll benefit from:
- A varied role where no two days are the same.
- The opportunity to work across operations, customer service, commercial activities and business improvement.
- Direct exposure to major infrastructure projects across the UK.
- The chance to influence how the business operates and grows.
- A supportive environment that encourages ideas, initiative and continuous improvement.
- Genuine opportunities for career progression as the business expands.
We're not looking for someone to simply complete tasks—we're looking for someone who wants to become an integral part of the business, take ownership, and grow with us.
Benefits:
- Company pension
- Gym membership
Work Location: In person
