Patient services lead Work, Jobs in Northampton, Eng (with Salaries)

PA to the Practice Manager / Complaints Coordinator
Leicester Terrace Health Care Centre —Northampton
- From £14.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
2d
Patient Care Coordinator
Queensview Medical Centre —Northampton
- £24,851.23 - £28,351.13 a year
- Full-time
- GP surgery experience
- Driving
- In-person
- Free parking
Quick apply
10d
CAMHS Admin Manager
Central and North West London NHS Foundation Trust —Milton Keynes
- £49,387 - £56,515 a year
- Full-time
- Administrative experience
- Leadership
3d
Service Support Manager - Haematology
Northampton General Hospital NHS Trust —Northampton
- £39,959 - £48,117 a year
- Full-time
- Management
- Administrative experience
- Project management
3d
Practice Manager
Mayfield Surgery —Northampton
- Full-time
- Organisational skills
- Contracts
- Free parking
Quick apply
6d
Dispensary Manager
Health Corner Limited —Kettering
- £25,000 - £35,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Organisational skills
- Free parking
- Store discount
Quick apply
Service & PPM Coordinator (Catering Equipment)
Arolite Limited —Wellingborough
- £30,000 a year
- Full-time
- Hybrid work
- Maintenance
- Microsoft Office
- IT
- Free parking
- Work from home
Quick apply
1d
Support Worker
CareTech Group —Northampton
- £13.03 - £14.03 an hour
- Weekend availability
- Cooking
- No experience needed
- IT
- Employee assistance programme
- Referral programme
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Bank General Porter - July
Northampton General Hospital NHS Trust —Northampton
- £25,272 a year
- Part-time
- Organisational skills
- AI
- Communication skills
4d
Night Clinical Lead
CareTech Group —Hartwell
- £23.34 an hour
- Full-time
- Management
- Organisational skills
- Time management
- Employee assistance programme
- Referral programme
Clinical Pharmacist
Blue PCN —Northampton
- Up to £28.64 an hour
- Part-time
- Management
- In-person
- Leadership
- Store discount
- Employee discount
Quick apply
5d
Clinical Services Manager – Theatre
Circle Health Group —Milton Keynes
- Up to £68,000 a year
- Full-time
- Business development
- Team management
- Organisational skills
- Employee discount
- Life insurance
11d
Business Support Administrator
ISS Facility Services —Northampton
- Microsoft Powerpoint
- Microsoft Office
- Administrative experience
Quick apply
11d
Unit Manager
Alliance Medical Ltd —Northampton
- From £55,961 a year
- Full-time
- Bachelor's degree
- Team management
- No degree
Quick apply
Duty Pharmacy Manager - Buckingham
Tesco UK —Buckingham
- Up to £52,000 a year
- Full-time
- IT
Chef de Partie
ISS Facility Services —Northampton
- £13.84 an hour
- Monday to Friday
- Cooking
- Communication skills
Director of Elective Diagnostics and Cancer Care
NHS Northamptonshire Integrated Care Board —Kettering
- £112,782 - £129,783 a year
- Full-time
2d
Partnership Manager (m/f/d)
Unora GmbH —Northampton
- Hybrid work
- Business development
- Presentation skills
- Driving
Quick apply
Building Services Supervisor
ISS Facility Services —Northampton
- Day shift
- Supervising experience
- Leadership
- Communication skills
Quick apply

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PA to the Practice Manager / Complaints Coordinator

Leicester Terrace Health Care Centre
Northampton

Quick apply

Job details

Full-time
From £14.50 an hour
2 days ago

Benefits

Company pension
Sick pay

Qualifications

Microsoft Excel
GCSE
Microsoft Office
Administrative experience
QuickBooks
Organisational skills
IT
Communication skills

Full job description

Job Summary

The PA to the Practice Manager & Complaints Coordinator will provide comprehensive administrative and organisational support to the Practice Manager, ensuring the effective and efficient operation of key administrative, governance and quality functions within the practice.

The post holder will play a central role in supporting practice management through diary management, meeting coordination, minute taking, project support, data management, receruitment, complaints administration and continuous improvement activities.

The role requires a highly organised, proactive individual with exceptional communication and IT skills, excellent attention to detail, and the ability to work independently using their own initiative. The post holder will also lead the administration of the practice complaints process, ensuring complaints are managed professionally, efficiently and in accordance with practice policies and NHS requirements.

Key Duties and Responisbilities

Administrative Support

Provide comprehensive administrative support to the Practice Manager and Deputy Practice Manager.
Manage diaries, appointments, meetings and schedules effectively.
Organise and coordinate internal and external meetings including preparing agendaa and supporting documents
Attend meetings and produce accurate minutes, action logs and meeting summaries.
Monitor and follow up actions arising from meetings.
Draft professional letters, reports, presentations and correspondence on behalf of the management Team.
Maintain effective filing systems and ensure documentation is stored securely and accurately.
Manage incoming and outgoing communications as required.
Assist with recruitment administration and HR functions, including arranging interviews and preparing documentation.
Maintain confidentiality and comply with all data protection requirements.
Support the Practice Manager with projects, systems, procedures and service improvement initiatives.
Undertake administrative tasks relating to change management and continuous improvement.

Complaints Management

Act as the administrative lead for the practice complaints process.
Receive, acknowledge and record complaints within agreed timescales.
Coordinate complaint investigations with relevant staff members and clinicians.
Maintain accurate records and audit trails relating to complaints.
Draft complaint responses for review by the Practice Manager.
Ensure complaints are managed in accordance with practice policy and NHS guidance.
Coordinate learning events arising from complaints and maintain records of actions taken.
Identify themes, trends and opportunities for service improvement.
Produce complaints reports and summaries as required.
Support the implementation of lessons learned and service improvements resulting from complaints investigations.
Utilise TeamNet or equivalent systems where appropriate.

Governance and Compliance Support

Support the maintenance of compliance registers, governance records and practice documentation.
Maintain records relating to staff training, appraisals, mandatory training and professional registrations.
Assist with audits and quality improvement activities.
Update external systems and databases as required.
Support the Practice Manager and Deputy Practice Manager with policy reviews and governance activities.
Ensure records are maintained in line with practice procedures and regulatory requirements.

Administrative Systems and Data Management

Develop and maintain spreadsheets, trackers and administrative systems.
Produce reports and management information using Microsoft Office applications.
Create and maintain Excel spreadsheets including formulas, lookups, filters and reporting function
Produce professional letters, presentations and documents
Ensure data quality, accuracy and completeness.
Use Microsoft Excel and other software packages to analyse and present information.
Support data collection and reporting requirements.
Maintain accurate electronic databases and filing systems.
Utilise AI platforms and digital productivity tools appropriately to improve efficiency and workflow.
Ensure accuracy and integrity of administrative data.

Continuous Improvement

Proactively identify opportunities to improve systems, processes and ways of working.
Make recommendations to improve efficiency, effectiveness and patient experience.
Take ownership of assigned projects and tasks through to completion.
Demonstrate initiative and sound judgement when resolving problems.
Support the implementation of new systems and working practices.

Communication and Team Working

Develop and maintain positive working relationships with colleagues and external stakeholders.
Communicate professionally and effectively at all levels.
Support effective communication between management and staff.
Work collaboratively with all members of the practice team.
Demonstrate flexibility and adaptability in response to changing service needs.

Pay: From £14.50 per hour

Benefits:

Company pension
Sick pay

Ability to commute/relocate:

Northampton NN2 6AL: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient services lead jobs in northampton, eng

PA to the Practice Manager / Complaints Coordinator

Patient Care Coordinator

CAMHS Admin Manager

Service Support Manager - Haematology

Practice Manager

Dispensary Manager

Service & PPM Coordinator (Catering Equipment)

Support Worker

Customer Service Team Manager

Bank General Porter - July

Night Clinical Lead

Clinical Pharmacist

Clinical Services Manager – Theatre

Business Support Administrator

Unit Manager

Duty Pharmacy Manager - Buckingham

Chef de Partie

Director of Elective Diagnostics and Cancer Care

Partnership Manager (m/f/d)

Building Services Supervisor

I want to receive the latest job alerts for patient services lead in northampton, eng

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