Customer experience specialist Work, Jobs in Northampton, Nth (with Salaries)

Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Front of House, Marketing & Business Development Assistant
Axon Health Ltd —Northampton
- From £24,420 a year
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
11d
Client Solutions Specialist
James and James Fulfilment Ltd. —Northampton
- From £30,000 a year
- Full-time
- Sick pay
Quick apply
Service Coordinator/Service Scheduler
DJB Labcare Ltd —Newport Pagnell
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Digital Marketing Specialist
Empowered Brands Limited —Milton Keynes
- £45,000 a year
- Full-time
- Hybrid work
- CRM software
- AI
- Marketing
- Free parking
- Work from home
Quick apply
Sales Co-ordinator
Halo Corporate Finance —Kettering
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
3d
Delivery Scheduler
Instinctive —Bedford
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Organisational skills
Quick apply
3d
Marketing Manager
Cameo —Leicester
- £40,000 - £45,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Life insurance
Quick apply
Freelance In-Person Event Specialist - Northampton, UK
Visit.org —Northampton
- Temporary
- Customer service
- English
- Travel
Quick apply
Training Specialist
Mercedes-Benz —Milton Keynes
- Up to £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
4d
Customer Service Agent
Northgate Vehicle Hire —Milton Keynes
- £28,734 a year
- Customer service
- Employee discount
Quick apply
4d
Healthcare Administrator
Newmedica —Northampton
- £27,000 a year
- Weekend availability
- English
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
9d
Administrator
Ideal Personnel & Recruitment Solutions Limited —Cranfield
- £14 an hour
- Temporary
- Microsoft Outlook
- Customer service
2d
Warehouse Operative
Bodypower Sports plc Fitness Superstore —Northampton
- £561.98 a week
- Overtime
- Heavy lifting
- Forklift
- Warehouse experience
- Free parking
- Annual leave
Quick apply
2d
Customer Champion
Tapi —Bedford
- £29,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
6d
Client Operations Manager
Personal Group —Milton Keynes
- £36,000 a year
- Hybrid work
- Sales
- Communication skills
Quick apply
Internal Fleet Account Executive
Arnold Clark —Milton Keynes
- £27,000 a year
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
11d
Client Manager
Fulfil with Synergy —Northampton
- £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
Freelance In Person Event Specialist - Banbury, United Kingdom
Visit.org —Banbury
- Temporary
- Customer service
- English
- Travel
Quick apply
Business Development Manager
dbfb Ltd —Northampton
- £26,300 - £30,000 a year
- Full-time
- Communication skills
- Negotiation
Quick apply

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customer experience specialist jobs near northampton, nth

Customer Service Specialist

James and James Fulfilment Ltd. -
Northampton

Quick apply

Job details

Full-time
£27,675 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Customer service

Full job description

Immerse yourself in the world of eCommerce by joining our Client Services team! You will play a pivotal role in ensuring the complete satisfaction of our valued clients.

What you will be doing:

As a Client Service Specialist, you will deliver world-class service to our clients, managing their journey from initial contact through to full resolution. A key part of your role is to keep clients fully informed with timely phone and email updates.

You will proactively identify and address the root causes of problems and operational issues to prevent recurrence. This involves close collaboration with Account Managers, Operations teams, and Onboarding Specialists for thorough investigation and resolution. You will also take the initiative to spot recurring ticket types, client pain points, or process failures, flagging these to the team and highlighting opportunities for improving the overall client experience.

You will be working a rotating shift pattern covering 7am - 3pm, 9am - 5pm and 11am to 7pm, Monday to Friday.

Who are we?

We're a trusted tech-enabled fulfilment partner for hundreds of eCommerce brands globally. Building on our established presence in the UK, USA and Europe, we joined the QLS Group in 2025, significantly expanding our European footprint and accelerating our next phase of international growth.

Why work for us?

Salary: £27,675 per annum
Enhanced maternity pay
25 days holiday & bank holidays and 5% matched pension
Free on-site parking, electric car charging points,excellent bus links, bike shelters and showers on site
Zen Den - a dedicated, quiet space to relax, unwind, meditate or reflect
Mental Health Support - we have a team of trained Mental Health First Aiders, to support you when you may need it
HealthShield - GP anytime, cashback for prescriptions, optical, dental...
Enhanced company sick pay
Cycle to work scheme
Life assurance
Please note this role is located at our Northampton site 5 days per week, with the option to work 1 day from home

We know that great people learn new things quickly, but we would love it if you have some/all of the below experience and skills…

You have worked in a customer service/ contact centre role before
Confident on the phone, you are a dab hand at handling queries and managing client expectations
People would describe you as an exceptional communicator
You pay attention to the details, and notice the smallest of errors
You enjoy working in a target driven, collaborative team.
A true detective, you will be great at investigating issues and finding solutions
Building relationships with clients and other teams across the business
You thrive in a busy, fast paced environment and are comfortable managing a high-volume workload.

Our hiring process

To maintain impartiality in the selection process and prevent bias from influencing shortlisting decisions, all applicants are systematically reviewed blindly by anonymising CV’s
If you're shortlisted, you'll have a call with Steph from our Recruitment Team
You'll have an interview on-site with Sophia, our Client Services Manager
You get offered the job & start your amazing new role with J&J!

At James and James, we welcome and value diversity. We believe in fair hiring practices and are dedicated to considering all candidates equally, regardless of their race, colour, religion, gender, national origin, age, sexual orientation, disability, or any other protected status.

Should you require any reasonable adjustments for the role or interview process please contact us and we’d be happy to discuss these with you.

#INDSJ

Quick apply

Refine Your Search

customer experience specialist jobs in northampton, nth

Customer Service Specialist

Front of House, Marketing & Business Development Assistant

Client Solutions Specialist

Service Coordinator/Service Scheduler

Digital Marketing Specialist

Sales Co-ordinator

Delivery Scheduler

Marketing Manager

Freelance In-Person Event Specialist - Northampton, UK

Training Specialist

Customer Service Agent

Healthcare Administrator

Administrator

Warehouse Operative

Customer Champion

Client Operations Manager

Internal Fleet Account Executive

Client Manager

Freelance In Person Event Specialist - Banbury, United Kingdom

Business Development Manager

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