Experience manager Work, Jobs in Northampton, Nth (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
8d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Key Accounts Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
School Business Manager (Fixed Term)
Hampton Bridge School —Northampton
- £34,000 - £42,000 a year
- Full-time
- Management
- Finance
- Supervising experience
- Free parking
- Sick pay
Quick apply
9d
Account Manager
Evolution —Northampton
- From £45,000 a year
- Full-time
- Sales
- Project management
- Travel
Quick apply
5d
Business Development Manager
Northern Commercials (Mirfield) Ltd —Northampton
- From £35,000 a year
- Weekend availability
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
12d
Supervisor
Holland & Barrett —Northampton
- £14 an hour
- Part-time
- Customer service
- Leadership
- Store discount
- Annual leave
11d
Deputy Account Director
Chartwells —Northampton
- £70,000 a year
- Hospitality
- Project management
- Continuous improvement
- Employee discount
Estate Agent
The Property Experts —Northampton
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Continuous Improvement Manager
Lockheed Martin Corporation —Ampthill
- £70,000 - £86,000 a year
- Full-time
- Analysis skills
- No degree
- Agile
- Employee assistance programme
- Employee discount
Sales/Business Development Manager
Studio One Media Centre —Northampton
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
Flip Out Rushden Lakes - General Manager
Flip Out UK —Rushden
- £30,000 - £32,000 a year
- Weekend availability
- Hospitality
- Management
- English
- Free parking
Quick apply
2h
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
Commercial Sales Development Manager
Bodypower Sports plc Fitness Superstore —Moulton
- Full-time
- Microsoft Powerpoint
- CRM software
- Analysis skills
- Free parking
- Employee discount
Quick apply
4d
Operations Manager
Impact Food Group —Northampton
- Full-time
- Management
- Travel
- Organisational skills
- Annual leave
Quick apply
5d
Operations Supervisor
Harlestone Property LTD —Northampton
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Employee discount
Quick apply
5d
Assistant General Manager
Nandos —Northampton
- Up to £35,545 a year
- Full-time
- Hospitality
- Management
- Restaurant
- Employee discount
- Referral programme
11d
General Manager
Hickory's Smokehouse —Milton Keynes
- Up to £55,000 a year
- Full-time
- Leadership
- School
- Health & wellbeing programme
- Employee discount
Quick apply
Site Supervisor
Harlestone Property LTD —Northampton
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
4d
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply

I want to receive the latest job alerts for experience manager in northampton, nth

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year
8 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in northampton, nth

Customer Experience Manager

Key Account Director

Key Accounts Manager

School Business Manager (Fixed Term)

Account Manager

Business Development Manager

Supervisor

Deputy Account Director

Estate Agent

Continuous Improvement Manager

Sales/Business Development Manager

Flip Out Rushden Lakes - General Manager

Chief Information Officer

Commercial Sales Development Manager

Operations Manager

Operations Supervisor

Assistant General Manager

General Manager

Site Supervisor

Client Relations Executive

I want to receive the latest job alerts for experience manager in northampton, nth

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected