Front of house manager Work, Jobs in Northampton, Nth (with Salaries)

Hotel Reception Team Leader
Mercure Hotel Northampton —Northampton
- Up to £27,000 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
5d
Front of House Leader - Milton Keynes, Eagle Walk
Pret A Manger —Milton Keynes
- £15.35 an hour
- Part-time
- Driving
- Annual leave
- Employee discount
Hotel Assistant Front Office Manager
Mercure Hotel Northampton —Northampton
- Up to £28,000 a year
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
5d
Food & Beverage Manager
OVERSTONE PARK LTD —Northampton
- Weekend availability
- Hospitality
- Bar
- Sales
- Employee discount
- Gym membership
Quick apply
Race Director
Daytona Motorsport —Milton Keynes
- From £13.50 an hour
- Weekend availability
- Hospitality
- Management
- Organisational skills
Quick apply
Restaurant Manager
Bupa —Northampton
- £29,220.80 a year
- Full-time
- Hospitality
- Team management
- Restaurant
- Employee discount
- Gym membership
Quick apply
6d
Assistant Café Manager
The Watering Can —Leicester
- From £28,413 a year
- Full-time
- Hospitality
- Management
- Culinary experience
- Free parking
- Store discount
Quick apply
1d
Beverage and Bar Manager
Whittlebury Park —Towcester
- £36,000 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Free parking
- Employee discount
Quick apply
12d
Assistant Restaurant Manager (Tapas restaurant & Bar)
Lola's Bar —Northampton
- £12.50 - £14.50 an hour
- Weekend availability
- Hospitality
- Bar
- Spanish
Quick apply
Assistant Bar Manager
Hotel La Tour —Milton Keynes
- £30,000 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Employee discount
Quick apply
12d
Assistant Manager - Pub/Bar - Towcester
Urban village pubs —Towcester
- £13.25 an hour
- Weekend availability
- Hospitality
- Bar
- Sales
- Employee assistance programme
- Employee discount
Quick apply
1d
Catering Manager - Daventry
Eurest —Daventry
- Up to £32,500 a year
- Monday to Friday
- Management
- Culinary experience
- Cooking
Assistant Manager / Head Bartender
The Bakers Arms —Market Harborough
- From £34,000 a year
- Full-time
- Hospitality
- Bar
- Organisational skills
- Employee discount
Quick apply
10d
CHEF MANAGER
BaxterStorey —Milton Keynes
- Hospitality
- Culinary experience
- Team management
- Employee assistance programme
- Employee discount
Head Chef
DH ltd —Northampton
- £25,493.59 - £32,000.00 a year
- Full-time
- Hospitality
- Culinary experience
- Cooking
- Employee discount
Quick apply
8d
Deputy General Manager
Betsey Wynne —Swanbourne
- Up to £33 an hour
- Full-time
- Hospitality
- Hotel
- Restaurant
- Referral programme
Quick apply
1d
Shift Leader - Full time 30-35 hours
K&Z Holdings - Pret A Manger —Rushden
- £13.60 an hour
- Full-time
- Employee discount
Quick apply
Branch Manager
Side Street —Bedford
- £25,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
Quick apply
2d
Restaurant and Bars Manager
Kilworth House Hotel and Theatre —North Kilworth
- £39,141.60 a year
- Full-time
- Serving
- Hospitality
- Customer service
- Free parking
- Employee assistance programme
Quick apply
13d
Barista Maestro/team leader
Costa Limited —Banbury
- £13.75 - £14.75 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Employee discount

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Hotel Reception Team Leader

Mercure Hotel Northampton
Northampton

Quick apply

Job details

Zero hours contract
Up to £27,000 a year
5 days ago

Benefits

Free parking
On-site gym
Discounted or free food
Employee discount
On-site parking

Qualifications

Hospitality
Customer service
Supervising experience
Bachelor's degree
Front desk
Guest services
Cash handling
Leadership
Communication skills
Hotel experience
Hospitality management

Full job description

Reception Team Leader

Location: Mercure Northampton
Reports To: Front Office Manager

Job Summary

The Reception Team Leader is responsible for delivering exceptional guest service while supporting the day-to-day operation of the Front Office. Acting as a role model for the reception team, the Reception Team Leader ensures smooth and efficient guest arrivals and departures, maintains high service standards, and assists with team supervision, training, and performance management.

The successful candidate will be passionate about hospitality, possess excellent communication and leadership skills, and be able to thrive in a fast-paced environment while maintaining a positive and professional attitude.

Key ResponsibilitiesGuest Experience & Service

Welcome guests warmly and professionally upon arrival and departure.
Ensure efficient and accurate check-in and check-out procedures.
Handle guest requests, enquiries, and complaints promptly and professionally.
Deliver exceptional customer service and ensure guest satisfaction at all times.
Promote hotel facilities, services, and local attractions to enhance the guest experience.
Manage VIP arrivals, special requests, and guest recognition initiatives.

Team Leadership

Support the Front Office Manager in the daily supervision of the reception team.
Lead shifts and act as the first point of contact for reception colleagues.
Provide coaching, guidance, and on-the-job training to team members.
Monitor team performance and ensure compliance with hotel standards and procedures.
Assist with staff induction, training, and development.
Promote a positive team culture and encourage high levels of employee engagement.

Reservations & Front Office Operations

Manage room reservations, amendments, cancellations, and guest enquiries.
Ensure guest information is accurately recorded and maintained within the Property Management System (PMS).
Assist with room allocation and maximise room revenue opportunities.
Support the achievement of departmental targets through effective upselling of room upgrades and hotel services.
Monitor room availability and work closely with Revenue and Reservations teams where applicable.

Administrative & Financial Responsibilities

Process payments, guest accounts, invoices, and cash transactions accurately.
Ensure daily banking, cash handling, and shift balancing procedures are followed.
Maintain accurate records of guest accounts, room status, and operational reports.
Ensure compliance with company policies, procedures, and data protection requirements.

Communication & Coordination

Liaise effectively with Housekeeping, Maintenance, Food & Beverage, and other departments to ensure seamless guest service.
Communicate guest feedback, operational issues, and special requirements to relevant teams.
Conduct effective shift handovers and ensure clear communication across departments.

Health, Safety & Compliance

Ensure all Front Office procedures comply with hotel policies and health and safety regulations.
Support emergency procedures and act appropriately during incidents.
Maintain security awareness and ensure guest confidentiality is protected.

Skills & QualificationsEssential

Previous experience in a hotel reception, front office, or hospitality environment.
Strong customer service and communication skills.
Experience using hotel Property Management Systems (PMS) such as Opera, Fidelio, or similar.
Excellent organisational and multitasking abilities.
Strong problem-solving skills and ability to remain calm under pressure.
Competent cash handling and financial administration skills.

Desirable

Previous supervisory or team leadership experience within hospitality.
Hospitality Management qualification or equivalent experience.
Knowledge of Accor brand standards and procedures.

Personal Attributes

Positive, enthusiastic, and guest-focused attitude.
Professional appearance and excellent interpersonal skills.
Reliable, flexible, and able to work shifts including weekends and bank holidays.
Strong attention to detail and commitment to service excellence.
Ability to motivate and support team members.

Work Environment

This role is based within a busy hotel reception environment and involves frequent guest interaction. The Reception Team Leader may be required to stand for extended periods, manage multiple priorities simultaneously, and lead operational shifts while maintaining exceptional service standards.

Key Performance Indicators (KPIs)

Guest satisfaction scores and online review ratings.
Reception service quality audits.
Check-in and check-out efficiency.
Upselling and revenue generation performance.
Team engagement and training completion.
Compliance with brand and operational standards.

Pay: Up to £27,000.00 per year

Benefits:

Discounted or free food
Employee discount
Free parking
On-site gym
On-site parking

Work Location: In person

Quick apply

Refine Your Search

front of house manager jobs in northampton, nth

Hotel Reception Team Leader

Front of House Leader - Milton Keynes, Eagle Walk

Hotel Assistant Front Office Manager

Food & Beverage Manager

Race Director

Restaurant Manager

Assistant Café Manager

Beverage and Bar Manager

Assistant Restaurant Manager (Tapas restaurant & Bar)

Assistant Bar Manager

Assistant Manager - Pub/Bar - Towcester

Catering Manager - Daventry

Assistant Manager / Head Bartender

CHEF MANAGER

Head Chef

Deputy General Manager

Shift Leader - Full time 30-35 hours

Branch Manager

Restaurant and Bars Manager

Barista Maestro/team leader

I want to receive the latest job alerts for front of house manager in northampton, nth

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