Complaints manager Work, Jobs in Northampton (with Salaries)

PA to the Practice Manager / Complaints Coordinator
Leicester Terrace Health Care Centre —Northampton
- From £14.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Sick pay
Quick apply
Duty Operations Manager
Edu-Lettings UK Ltd —Northampton
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
HMPPS Area Staff Support and Wellbeing Lead - South East and Eastern
Ministry of Justice —Bedford
- £57,580 - £60,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
10d
Day Centre Manager
The Cube Disability —Corby
- £28,000 - £30,000 a year
- Full-time
- Management
- Care experience
- Travel
- Employee discount
Quick apply
Room Based Deputy Manager
Grandir UK —Northampton
- £28,080 - £30,784 a year
- Full-time
- In-person
- Annual leave
- Employee discount
Quick apply
Service Manager - Milton Keynes
Chapter 2 —Milton Keynes
- £55,000 a year
- Hybrid work
- Management
- Travel
- Organisational skills
Property Administrator
Gold Leaf Property Investments —Rugby
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- IT
- In-person
Quick apply
Complaints Handler
Allica Bank —Milton Keynes
- Full-time
- Hybrid work
- Customer service
- Financial services
- Banking
Learning Experience Manager
Sava School of Surveying —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
7d
Hotel Operations Manager
Casa del Bosque Hospitality Services Ltd —Milton Keynes
- £2,700 - £3,300 a month
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
Quick apply
12d
Care & Compliance Coordinator
Bedfordshire Supported Housing Ltd —Bedford
- £16 - £18 an hour
- Full-time
- Microsoft Office
- Care plans
- Annual leave
- Referral programme
Contract Services Administrator
Mitie —Northampton
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
Trainee European Import Operator
Simarco —Bedford
- Full-time
- Customer service
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
Risk Officer
MaPS —Bedford
- £48,000 a year
- Hybrid work
- Microsoft Excel
- Management
- Data analysis skills
- Annual leave
- Employee assistance programme
2d
Customer Liaison Officer
Network Plus —Lutterworth
- £30,000 a year
- Customer service
- Supervising experience
- Leadership
Quick apply
HR Policy and Project Lead - Part time
FCDO Services —Hanslope
- £46,224 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Management
- Project management
- Annual leave
Unit Manager - Non Clinical
Avery Healthcare —Northampton
- £14.50 an hour
- Care plans
Quick apply
General Admin Assistant
Spectrum Northants Limited —Northampton
- From £16,848 a year
- Part-time
- In-person
- Café
- Free parking
- Annual leave
Quick apply
8d
Customer Service Advisor
Vizion Network Limited —Wellingborough
- £26,234 a year
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quality and Risk Manager
Circle Health Group —Milton Keynes
- Up to £60,000 a year
- Full-time
- Data analysis skills
- Communication skills
- Employee discount
- Life insurance

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complaints manager jobs near northampton

PA to the Practice Manager / Complaints Coordinator

Leicester Terrace Health Care Centre
Northampton

Quick apply

Job details

Full-time
From £14.50 an hour

Benefits

Company pension
Sick pay

Qualifications

Microsoft Excel
GCSE
Microsoft Office
Administrative experience
QuickBooks
Organisational skills
IT
Communication skills

Full job description

Job Summary

The PA to the Practice Manager & Complaints Coordinator will provide comprehensive administrative and organisational support to the Practice Manager, ensuring the effective and efficient operation of key administrative, governance and quality functions within the practice.

The post holder will play a central role in supporting practice management through diary management, meeting coordination, minute taking, project support, data management, receruitment, complaints administration and continuous improvement activities.

The role requires a highly organised, proactive individual with exceptional communication and IT skills, excellent attention to detail, and the ability to work independently using their own initiative. The post holder will also lead the administration of the practice complaints process, ensuring complaints are managed professionally, efficiently and in accordance with practice policies and NHS requirements.

Key Duties and Responisbilities

Administrative Support

Provide comprehensive administrative support to the Practice Manager and Deputy Practice Manager.
Manage diaries, appointments, meetings and schedules effectively.
Organise and coordinate internal and external meetings including preparing agendaa and supporting documents
Attend meetings and produce accurate minutes, action logs and meeting summaries.
Monitor and follow up actions arising from meetings.
Draft professional letters, reports, presentations and correspondence on behalf of the management Team.
Maintain effective filing systems and ensure documentation is stored securely and accurately.
Manage incoming and outgoing communications as required.
Assist with recruitment administration and HR functions, including arranging interviews and preparing documentation.
Maintain confidentiality and comply with all data protection requirements.
Support the Practice Manager with projects, systems, procedures and service improvement initiatives.
Undertake administrative tasks relating to change management and continuous improvement.

Complaints Management

Act as the administrative lead for the practice complaints process.
Receive, acknowledge and record complaints within agreed timescales.
Coordinate complaint investigations with relevant staff members and clinicians.
Maintain accurate records and audit trails relating to complaints.
Draft complaint responses for review by the Practice Manager.
Ensure complaints are managed in accordance with practice policy and NHS guidance.
Coordinate learning events arising from complaints and maintain records of actions taken.
Identify themes, trends and opportunities for service improvement.
Produce complaints reports and summaries as required.
Support the implementation of lessons learned and service improvements resulting from complaints investigations.
Utilise TeamNet or equivalent systems where appropriate.

Governance and Compliance Support

Support the maintenance of compliance registers, governance records and practice documentation.
Maintain records relating to staff training, appraisals, mandatory training and professional registrations.
Assist with audits and quality improvement activities.
Update external systems and databases as required.
Support the Practice Manager and Deputy Practice Manager with policy reviews and governance activities.
Ensure records are maintained in line with practice procedures and regulatory requirements.

Administrative Systems and Data Management

Develop and maintain spreadsheets, trackers and administrative systems.
Produce reports and management information using Microsoft Office applications.
Create and maintain Excel spreadsheets including formulas, lookups, filters and reporting function
Produce professional letters, presentations and documents
Ensure data quality, accuracy and completeness.
Use Microsoft Excel and other software packages to analyse and present information.
Support data collection and reporting requirements.
Maintain accurate electronic databases and filing systems.
Utilise AI platforms and digital productivity tools appropriately to improve efficiency and workflow.
Ensure accuracy and integrity of administrative data.

Continuous Improvement

Proactively identify opportunities to improve systems, processes and ways of working.
Make recommendations to improve efficiency, effectiveness and patient experience.
Take ownership of assigned projects and tasks through to completion.
Demonstrate initiative and sound judgement when resolving problems.
Support the implementation of new systems and working practices.

Communication and Team Working

Develop and maintain positive working relationships with colleagues and external stakeholders.
Communicate professionally and effectively at all levels.
Support effective communication between management and staff.
Work collaboratively with all members of the practice team.
Demonstrate flexibility and adaptability in response to changing service needs.

Pay: From £14.50 per hour

Benefits:

Company pension
Sick pay

Ability to commute/relocate:

Northampton NN2 6AL: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in northampton

PA to the Practice Manager / Complaints Coordinator

Duty Operations Manager

HMPPS Area Staff Support and Wellbeing Lead - South East and Eastern

Day Centre Manager

Room Based Deputy Manager

Service Manager - Milton Keynes

Property Administrator

Complaints Handler

Learning Experience Manager

Hotel Operations Manager

Care & Compliance Coordinator

Contract Services Administrator

Trainee European Import Operator

Risk Officer

Customer Liaison Officer

HR Policy and Project Lead - Part time

Unit Manager - Non Clinical

General Admin Assistant

Customer Service Advisor

Quality and Risk Manager

I want to receive the latest job alerts for complaints manager in northampton

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