Complaints manager Work, Jobs in Northampton (with Salaries)

Care Compliance Admin
CareUK Living Ltd —Northampton
- £13 - £14 an hour
- Part-time
- Hybrid work
- Medication administration
- Microsoft Office
- Administrative experience
- Annual leave
Quick apply
2d
Customer Service Team Manager
Globus Medical —Northampton
- Full-time
- Customer service
- English
- Microsoft Office
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
4d
AAA Screening Programme Manager
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £49,387 - £56,515 a year
- Full-time
- Leadership
3d
Pre-Construction Manager
BMH Scaffolding Ltd —Northampton
- Full-time
- In-person
- Communication skills
Quick apply
4d
Room Based Deputy Manager
Grandir UK —Northampton
- £28,080 - £30,784 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
FOH and Party Team Leader
360 Play Rushden —Rushden
- £26,000 - £27,300 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
6d
Track Marshal
Daytona Motorsport —Milton Keynes
- £8.05 - £12.75 an hour
- Weekend availability
- Hospitality
- Management
- First Aid Certification
Quick apply
13d
Client Relationship Manager
Arvato Bertelsmann Supply Chain Solutions —Corby
- £47,000 - £60,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
- Annual leave
Quick apply
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Service Manager
Manitou Group —Northampton
- Management
- Customer service
- Supervising experience
Service Delivery Manager
Wickes —Northampton
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
11d
Care Manager
Flexi Direct Healthcare —Northampton
- £30,000 a year
- Full-time
- Management
- English
- Administrative experience
Quick apply
6d
Deputy Manager
Grandir UK —Daventry
- £28,080 - £30,680 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Loans Product & Proposition Manager (12-month Fixed term contract / Secondment)
Barclays —Northampton
- SQL
- Leadership
13d
Internal Account Manager
Solenis —Northampton
- Full-time
- Hybrid work
- Sales
- Communication skills
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
National Service Manager
Mitie —Wellingborough
- Full-time
- Organisational skills
- Leadership
- Communication skills
12d
Home Manager
Greensleeves Care —Sharnbrook
- £50,000 - £55,000 a year
- Full-time
- English
- Annual leave
- Employee assistance programme
Quick apply
1d

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complaints manager jobs near northampton

Care Compliance Admin

CareUK Living Ltd
Northampton

Quick apply

Job details

Part-time | Full-time
£13 - £14 an hour
2 days ago

Benefits

Annual leave
On-site parking

Qualifications

Level 3 in Health & Social Care
Driving Licence
Medication administration
Microsoft Office
Administrative experience
Home care
Quality assurance
Organisational skills
IT
Communication skills

Full job description

Overview

We are seeking an organised, detail-oriented, and proactive Care Compliance Administrator to join our team. This role provides administrative and operational support to ensure the organisation maintains high standards of quality, compliance, and regulatory performance across its services.

The successful candidate will play a key role in supporting compliance processes, maintaining accurate records, coordinating documentation, monitoring actions, and assisting with audits and inspections. They will work closely with Registered Managers, Service Managers, and the senior leadership team to ensure compliance requirements are met and evidence is maintained.

The role will also require occasional field-based work within our services and the ability to provide direct support to people we support during periods of annual leave, sickness absence, staffing shortages, or increased business demand.

Previous experience working as a Support Worker, Care Assistant, Healthcare Assistant, or within a health and social care setting is essential.

Key ResponsibilitiesCompliance Administration

Maintain compliance records, policies, procedures, and quality assurance documentation.
Support managers in preparing for CQC inspections, local authority audits, and quality monitoring visits.
Assist with the coordination and administration of compliance audits and quality assurance activities.
Monitor and track audit actions, service improvement plans, and compliance deadlines.
Ensure documentation is up to date, accurately filed, and readily available for inspection purposes.
Prepare reports, compliance trackers, and management information as required.
Support the review and updating of policies, procedures, and compliance documentation.
Maintain records relating to incidents, complaints, compliments, safeguarding concerns, and quality improvements.

Medication and MAR Administration

Support the review and monitoring of Medication Administration Records (MARs).
Assist managers in identifying missing signatures, medication omissions, recording errors, and documentation concerns.
Maintain medication audit records and track completion of required actions.
Ensure medication-related documentation is accurately recorded and stored.
Support monitoring of staff medication competency assessments and training compliance.

Workforce Compliance

Maintain records of staff training, qualifications, DBS checks, right-to-work documentation, and professional registrations.
Monitor mandatory training compliance and notify managers of upcoming renewals.
Support onboarding and compliance checks for new employees.
Assist in maintaining staff personnel records and compliance files.

Service Support

Conduct occasional visits to services to support managers with compliance monitoring and documentation checks.
Work collaboratively with operational teams to promote good practice and continuous improvement.
Provide direct care and support within services when operationally required, including covering annual leave, sickness absence, vacancies, and periods of increased demand.
Support managers with administrative tasks relating to service delivery and compliance.

Essential Requirements

Previous experience working as a Support Worker, Care Assistant, Healthcare Assistant, Senior Support Worker, or within a health and social care environment.
Good understanding of health and social care regulations and compliance requirements.
Experience supporting audits, inspections, quality assurance activities, or compliance processes.
Experience reviewing care records, MAR charts, or healthcare documentation.
Knowledge of CQC standards and person-centred care principles.
Strong administrative and organisational skills.
Excellent attention to detail and accuracy.
Strong written and verbal communication skills.
Good IT skills, including Microsoft Office and electronic care management systems.
Ability to prioritise workload and manage multiple tasks effectively.
Willingness to work within services and provide direct support when required.

Desirable Requirements

Experience supporting CQC inspections or local authority quality audits.
Experience with MAR audits or medication administration processes.
Level 3 Diploma in Health and Social Care or equivalent.
Experience working within Supported Living, Domiciliary Care, Residential Care, or Complex Care services.
Full UK Driving Licence and access to a vehicle.

Pay: £13.00-£14.00 per hour

Benefits:

On-site parking

Work Location: Hybrid remote in Northampton

Quick apply

Refine Your Search

complaints manager jobs in northampton

Care Compliance Admin

Customer Service Team Manager

Ticketing Manager

Service Delivery Manager

AAA Screening Programme Manager

Pre-Construction Manager

Room Based Deputy Manager

FOH and Party Team Leader

Track Marshal

Client Relationship Manager

Senior Admin Lead

Service Manager

Service Delivery Manager

Care Manager

Deputy Manager

Loans Product & Proposition Manager (12-month Fixed term contract / Secondment)

Internal Account Manager

Quality Manager

National Service Manager

Home Manager

I want to receive the latest job alerts for complaints manager in northampton

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