Customer services manager Work, Jobs in Norwich, Eng (with Salaries)

Customer Services Manager
Bromford Flagship Livewest —Dereham
- £38,352.63 a year
- Full-time
- Management
- Customer service
- Microsoft Office
14d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Case Manager
Haysto —Norwich
- £25,774 - £31,774 a year
- Full-time
- In-person
- Work from home
Quick apply
General Sales Manager
Desira Group PLC —Lowestoft
- £35,000 - £55,000 a year
- Full-time
- Bilingual
- In-person
- Free parking
- Annual leave
Quick apply
Contact Centre Manager
Epos Now —Norwich
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Referral programme
4h
Management - Management Trainee
Schuh —Norwich
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
Customer Relations Manager
Aria Care —Norwich
10d
Branch Sales Manager
Travis Perkins —Norwich
- Weekend availability
- Sales
- Communication skills
- Negotiation
- Employee discount
Telecare Team Leader - Nights
Careline365 —Norwich
- £30,975 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Analysis skills
- Free parking
- Annual leave
8d
Branch Manager
REXEL —Norwich
- Full-time
- Leadership
- Annual leave
- Employee discount
Quick apply
Furniture & Craft Emporium Manager
Big C Cancer Charity —Wymondham
- £26,680 - £29,442 a year
- Weekend availability
- Warehouse experience
- IT
- In-person
- Employee assistance programme
- Sick pay
Quick apply
Liz Earle - Counter Manager
Boots —Norwich
- £27,121 - £30,506 a year
- Weekend availability
- Customer service
- IT
- School
- Store discount
- Employee discount
12d
Internal Opportunity: Junior Account Manager
Epos Now —Norwich
- Full-time
- Hospitality
- Sales
- Salesforce
Regional Sales Account Manager
BSS —Norwich
- Full-time
- Microsoft Excel
- Sales
7d
Area Sales Manager
Rix Petroleum Ltd - Snetterton —Norwich
- £33,000 - £36,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
8d
Assistant Branch Manager
Travis Perkins —Norwich
- Full-time
7d
General Manager - New Club Opening
Slazenger Padel Clubs —Norwich
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
IT Manager
Pikl Insurance —Norwich
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
Branch Manager
Screwfix —Great Yarmouth
- Up to £36,300 a year
- Full-time
- Management
- Sales
- Retail management
- Annual leave
- Employee discount
6d
Assistant Store Manager
Tapi —Great Yarmouth
- Full-time
- Employee assistance programme
- Employee discount

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Customer Services Manager

Bromford Flagship Livewest
Dereham

Apply Now

Job details

Full-time
£38,352.63 a year
14 days ago

Qualifications

Management
Customer service
GCSE
Microsoft Office
NVQ
Communication skills

Full job description

Do you have experience leading and developing teams within a customer service or contact centre environment? Are you confident using data, KPIs, and performance measures to drive service improvements? Are you passionate about delivering excellent customer experiences while coaching others to succeed?

We're looking for an experienced and people-focused Customer Services Manager to lead, inspire, and support a team of Customer Services Advisors. This is an exciting opportunity for a passionate customer service professional who thrives on developing people, delivering exceptional service, and driving continuous improvement.

This is a pivotal leadership position where you'll play a key role in supporting our customers, driving service excellence, developing talented teams, and contributing to the successful integration and ongoing evolution of our customer services function. If you're passionate about people, performance, and putting customers at the heart of everything you do, this is your opportunity to be part of a transformative period in our journey.

Location: Dereham

Hours: Full Time - 37 hpw - Monday to Friday worked on a 2 week rotation

Contract: Permanent

Please note 2 week rotation is - Week 1 08:00 - 16:30, Week 2 10:00 - 18:30

What You'll Be Doing

Lead, motivate, and develop a team of Customer Services Advisors to deliver exceptional customer experiences.
Manage day-to-day service operations and ensure performance targets are achieved.
Coach and support colleagues to build confidence, capability, and service excellence.
Work closely with Operations Managers and wider teams to deliver service improvements and support organisational change.
Monitor service performance through KPIs, reporting, and analysis to identify opportunities for improvement.
Use customer insights and operational data to drive continuous improvement initiatives.
Promote best practice and create a positive, high-performing team culture.

What You'll Bring

Previous experience in a customer service, contact centre, or service management role.
Proven people management and coaching experience.
Strong communication and stakeholder management skills.
Ability to manage performance and remain calm under pressure.
Experience analysing data and using insights to improve service delivery.
Good working knowledge of Microsoft Office applications.
A proactive mindset with a passion for continuous improvement and customer satisfaction.

Qualifications

GCSE (or equivalent) in Maths and English.
NVQ Level 2 in Customer Service or equivalent relevant experience.

For full details about the role and its responsibilities, click here to view the Customer Service Manager - The Part I Play document.

What You'll Gain

Opportunity to lead and develop a dedicated customer service team.
A role where your ideas and leadership will directly influence service improvements.
Ongoing professional development and career growth opportunities.
Exposure to wider business functions and the opportunity to build strong cross-functional relationships.

What We Offer

Competitive salary - £38352.63 per annum
25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)
Family Friendly policies
Health and Wellbeing support

For full benefit details, click here.

How to apply

To apply please click "apply online" below. You will be asked to attach your CV (in MS Word or PDF format) and provide a supporting statement, outlining why you’re the right person for the job.

Important information

Closing Date: 2nd August 2026 (Midnight)

First Interview Dates: 11th and 12th August - King Street office, Norwich

About Us
Flagship Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040.

Apply Now

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