Quality improvement specialist Work, Jobs in Norwich, Eng (with Salaries)

Quality Assurance and Training Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Microsoft Office
Quick apply
AUM : Learning, Skills & Employment - HMP / YOI Norwich
Ministry of Justice —Norwich
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
4d
Service and Support Analyst
Norwich City Council —Norwich
- £29,540 - £32,061 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Customer service
- English
- Annual leave
Service Quality Manager
Kingsley Healthcare —Lowestoft
- £55,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
14d
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Domestic Abuse Worker
Suffolk County Council —Lowestoft
- £34,434 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
7d
Bank Imaging Administrator
Spire Healthcare —Norwich
- Part-time
- Administrative experience
- Organisational skills
- IT
- Annual leave
6d
Service Charge Officer (Service Charge & Rent Officer)
Saffron Housing Trust —Norwich
- £41,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
5d
Sales & Customer Supervisor
Specialist Toughened Glass Ltd —Rackheath
- Up to £42,000 a year
- Full-time
- Sales
- Customer service
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Practice Consultant – Social Worker 10964
Norfolk County Council —Norwich
- £34,000 - £48,227 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
22h
Senior Geoscientist
TGS —Norwich
- Full-time
- Communication skills
14d
IT Manager
Pikl Insurance —Norwich
- £50,000 - £65,000 a year
- Full-time
- Hybrid work
- Computer networking
- IT
- Leadership
- Annual leave
- Employee discount
Quick apply
Hearing and Earwax removal specialist/Clear Clinics
Loyal Pharmacy Ltd —Beccles
- From £15 an hour
- Temporary
- Anatomy knowledge
- Continuous improvement
- In-person
- Free parking
Quick apply
5d
Community Access Team Therapist
East of England Community Health and Care NHS Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- Leadership
- Communication skills
12d
Machinist Team Leader
Seaglaze Group —Rackheath
- £29,200 - £33,000 a year
- Overtime
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
11d
Service Manager Assistant
Snelling Business Systems —Wymondham
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Service Lead - Post COVID Assessment Service
East of England Community Health and Care NHS Trust —Norwich
- £57,528 - £64,750 a year
- Part-time
4d
Consultant Psychiatrist Adult Comm City1*Generous Recruitment Package*
Norfolk & Suffolk Foundation Trust —Norwich
- £113,565 - £150,569 a year
- Full-time
- Care experience
- English
- Education
- Relocation assistance
- Annual leave
Production Manager
HV Energy Solutions —Norwich
- £45,000 - £50,000 a year
- Full-time
- AutoCAD
- Schematics
- Engineering
- Free parking
Quick apply
6d
Production Leader
Elis —Fakenham
- £33,000 - £35,000 a year
- Hospitality
- Hotel
- No degree
- Employee assistance programme

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Quality Assurance and Training Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Data analysis skills
Microsoft Office
Numeracy
Organisational skills
Computer skills

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

quality improvement specialist jobs in norwich, eng

Quality Assurance and Training Specialist

AUM : Learning, Skills & Employment - HMP / YOI Norwich

Service and Support Analyst

Service Quality Manager

Customer Service Manager - Rackheath

Domestic Abuse Worker

Bank Imaging Administrator

Service Charge Officer (Service Charge & Rent Officer)

Sales & Customer Supervisor

Practice Consultant – Social Worker 10964

Senior Geoscientist

IT Manager

Hearing and Earwax removal specialist/Clear Clinics

Community Access Team Therapist

Machinist Team Leader

Service Manager Assistant

Service Lead - Post COVID Assessment Service

Consultant Psychiatrist Adult Comm City1Generous Recruitment Package

Production Manager

Production Leader

I want to receive the latest job alerts for quality improvement specialist in norwich, eng

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