Complaints manager Work, Jobs in Norwich, Nfk (with Salaries)

Operations Manager
Stephen Green and Associates —Attleborough
- From £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
Senior Clinical Manager for Complaints, Learning and Improvement
Norfolk & Suffolk Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
- Customer service
- Master's degree
- No degree
7d
Assistant Manager - The Stables
Royal Norwich Golf Club Limited —Norwich
- From £29,500 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
Senior Clinical Manager for Complaints, Learning and Improvement
Norfolk and Suffolk NHS Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
7d
Customer Liaison Officer
Kier Group —Norwich
- Weekend availability
- Driving
- Travel
- Flexible schedule
8d
Facilitator - HMP Bure
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
7d
Head of Security
Potters Resorts - Hopton-On-Sea —Hopton on Sea
- Full-time
- Hospitality
- First Aid Certification
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Golf Operations Manager
Royal Norwich Golf Club Limited —Norwich
- Weekend availability
- Management
- In-person
- Free parking
- Employee discount
Quick apply
2d
Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
9d
Regional Operations Manager - East Anglia and Hertfordshire
Boots —Norwich
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
14d
DPSS Customer Services Coordinator
Norfolk County Council —Norwich
- £32,061 - £33,699 a year
- Full-time
- Hybrid work
- Microsoft Office
- Supervising experience
- Communication skills
- Employee discount
- Gym membership
9d
Registered Care Manager
Pilgrims' Friend Society —North Walsham
- £49,000 - £52,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
General Manager - New Club Opening
Slazenger Padel Clubs —Norwich
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
Business Administrator - HMP / YOI Norwich
Ministry of Justice —Norwich
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
1d
Activities Unit Manager - Industries - HMP / YOI Norwich
Ministry of Justice —Norwich
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Business
- Annual leave
1d
Branch Manager
Stevensons —Norwich
- Full-time
- Management
- Microsoft Office
- Supervising experience
11d
Deputy Manager
Liaise - Casarita —Taverham
- £15.50 an hour
- Weekend availability
- Computer literacy
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
4d
Senior Ministerial Visits and Events Manager
Department for Work and Pensions —Claxton
- £55,807 - £62,448 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Payroll Lead (Apprentice)
Norfolk County Council —Norwich
- £32,061 - £36,363 a year
- Full-time
- Hybrid work
- Oracle
- Customer service
- Organisational skills
- Employee discount
- Gym membership
11d
Quality Assurance Manager
C&K Meats —Eye
- £50,000 a year
- Full-time
- Team management
- IT
- Communication skills
- Employee discount
Quick apply
1d

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Operations Manager

Stephen Green and Associates
Attleborough

Quick apply

Job details

Full-time
From £40,000 a year

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
English
Microsoft Office
Leadership
Communication skills
Time management

Full job description

Job Description - Operations Manager

An exciting opportunity has arisen for an Operations Manager to join our friendly and committed company where our staff feel supported, respected and appreciated.

You will be joining the team at a time of growth, allowing you to build networks and support your career progression and personal development.

SGA provides advice in a niche area of health and safety. We are an HSE approved Radiation Protection Adviser Body and provide full UK coverage delivering expert advice and training to a wide variety of clients within the small user sector (dental, veterinary, food, security, transport, non-destructive testing, private medical, pharmaceutical industry and universities). Our technical team includes provision for RPA, RWA, MPE and LPA advice that delivers advice to ensure safe working practices and legislative / regulatory compliance, are technical team are supported by our centrally based admin team.

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include:

· generous pension contribution and annual leave

· *death in service

· *private health care,

· Free onsite parking

*subject to passing probation.

Job Title - Operations Manager

Permanent position. - Full Time: Monday to Friday, 9am-5pm (40 hours per week)

Based at our office in Attleborough, Norfolk

Salary: from £40,000 dependent on experience

As the Operations Manager you are responsible for actively managing the day-to-day running and operational procedures/performance of the business, including continuous monitoring of current processes to check effectiveness and where necessary developing procedures to improve operational efficiencies. Seeking to continually improve client satisfaction, maximise financial performance and ensure that all decisions and work is carried out in a safe, timely and satisfactory manner. Display leadership to provide services that are above and beyond for customer satisfaction and retention acting as the “service champion” for the operational staff and creates a positive atmosphere for client relations

As the Operations Manager, you will report directly to the board and be a key member of team. With responsibility for all areas of operations

Key Responsibilities

· Be the first point of contact with regards to operational matters for all client cohorts.

· Communicate a clear and consistent message regarding the company goals to produce desired results

· Identify areas of cost and process inefficiencies and driving through the change necessary to ensure that these are eliminated by working with the team.

· Driving and supporting continuous improvement methods throughout the business

· Building relationships at all levels with customers as well as internally within the company.

· Keeps the team focused on the critical components of operations to drive customer satisfaction and the desired financial results

· Manage day to day operations, ensuring that the quality and standards meet the expectations of the customers. Leading the operations team to plan, co-ordinate and manage works received for the entire client process from taking the initial phone call to job completion.

o Enquiries for both Radiation Protection Advice (RPA) Services, Inspection of Plans, Training and Personal Dosimetry

o Preparation of client documentation including proposals and letters of appointment

o Update of client databases and customer audit sheets

o Planning and co-ordinating visits for the team of Radiation Protection Advisers (RPAs) to ensure all works are completed safely and efficiently within the required timescales. This will also include booking hotels and flights where necessary

o Preparation of visit documentation

o Preparation of draft reports, Radiation Protection Files, Risk Assessments and Local Rules

o Sending out reports, certificate, invoice, additional documentation

o Date update on CRM

o Managing follow up tasks as required

o Resolving customer queries or complaints efficiently and providing the appropriate solutions.

· Meet and exceed new business and KPI targets to ensure desirable revenue generation and behaviours that are consistent with a sustainable business

· Preparation of :

o monthly statistics for Board

· Provide input on operational performance and strategy for annual strategy deck

· In conjunction with the Financial Controller set competitive pricing structures across all client cohorts

· Managing operations staff training to ensure compliance with statutory policies, standards, and Standard Operating Procedures. Improves service by communicating and assisting individuals to understand client needs, providing guidance, feedback and individual coaching when needed.

· Conducting regular one to ones with Operations team and assisting in one to ones with Technical Team.

· Attendance at client meetings as required

· Presence on trade stands at sector shows or conference as required

Key Skills for the Role:

· Exceptional customer service focus.

· Positive attitude that focuses on solutions.

· Experience of leading a team.

· Ability to schedule tasks to maximise productivity.

· Excellent time management and prioritisation skills.

· Strong communication and interpersonal skills (written and oral).

· The ability to maintain accurate electronic and paper-based data recording systems

· High level of Microsoft office competency with both Word and Excel

Contact

Karen Bird

COO SGA

[email protected]

Pay: From £40,000.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Ability to commute/relocate:

Attleborough NR17 1ZA: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in norwich, nfk

Operations Manager

Senior Clinical Manager for Complaints, Learning and Improvement

Assistant Manager - The Stables

Senior Clinical Manager for Complaints, Learning and Improvement

Customer Liaison Officer

Facilitator - HMP Bure

Head of Security

Golf Operations Manager

Customer Service Adviser-Mortgages

Regional Operations Manager - East Anglia and Hertfordshire

DPSS Customer Services Coordinator

Registered Care Manager

General Manager - New Club Opening

Business Administrator - HMP / YOI Norwich

Activities Unit Manager - Industries - HMP / YOI Norwich

Branch Manager

Deputy Manager

Senior Ministerial Visits and Events Manager

Payroll Lead (Apprentice)

Quality Assurance Manager

I want to receive the latest job alerts for complaints manager in norwich, nfk

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