Customer service representative Work, Jobs in Norwich, Norfolk (with Salaries)

Customer Service Assistant
Norfolk County Council —Norwich
- £25,989 - £26,403 a year
- Full-time
- Hybrid work
- Data entry
- Employee discount
- Gym membership
21h
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Norwich
- Weekend availability
- Customer service
- Driving
- Employee discount
Customer Service Advisor
Connells Group —Norwich
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
9d
One Stop - Customer Service Assistant
One Stop —Norwich
- £12.81 an hour
- Full-time
1d
Sales and Customer Service
TGB Holdings Ltd —Norwich
- £25,480 - £27,755 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Work from home
Quick apply
3d
Customer Service Team Leader
Flutter Entertainment —Norwich
- From £13.25 an hour
- Part-time
- Employee discount
- Sick pay
Contact Centre Representative - Customer Care
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Customer service
- IT
- Free parking
- Employee assistance programme
2d
Customer Representative - Fakenham
Nationwide Building Society —Fakenham
- From £25,250 a year
- Part-time
- Customer service
- Banking
1d
Contact Centre Representative - Customer Care - PART-TIME
Careline365 —Norwich
- £12.81 an hour
- Part-time
- Hybrid work
- Customer service
- IT
- Free parking
- Annual leave
2d
Logistics Customer Service and Sales Advisor
Jarrolds —Norwich
- £12.71 an hour
- Full-time
- Sales
- Customer service
- Data entry
Quick apply
10d
Full Time Outbound Call Centre and Appointment Setting Agent
ZAFRA —Norwich
- £12.71 an hour
- Full-time
- CRM software
- Salesforce
- Data entry
Quick apply
2d
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
Retail Customer Service Assistant - Temporary
bp Retail —Norwich
- £13.45 an hour
- Part-time
- Café
Customer Services Advisor (Telephony/Planning/Reception)
North Norfolk District Council —Cromer
- £27,254 - £29,064 a year
- Part-time
- Hybrid work
- Free parking
- Employee assistance programme
11d
Client Services Representative
Heritage Wills —Norwich
- £26,437 a year
- Full-time
- Microsoft Outlook
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
2d
Customer Services Assistant
Central Coop —Norwich
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
8d
Customer Services Advisor (Telephony/Planning/Reception)
NNDC —Cromer
- £27,254 - £29,064 a year
- Hybrid work
- Free parking
- Employee assistance programme
11d
Customer Service Representative
William Hill —Lowestoft
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Services Assistant
Chelmsford Star Co-operative Society —Norwich
- £12.75 an hour
8d
Customer Service Advisor / Office Administrator
Trade Beds Direct —New Costessey
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Word processing
- Free parking
- Employee discount
Quick apply

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Customer Service Assistant

Norfolk County Council -
Norwich

Apply Now

Job details

Full-time
£25,989 - £26,403 a year
21 hours ago

Benefits

Company pension
Employee discount
Gym membership
Car scheme

Qualifications

Customer relationship management
Data entry

Full job description

Norfolk County Council Customer Service Centre are looking for telephone Customer Service Assistants to join our high performing team.

We are looking for reliable workers to join our hybrid working multi-skilled team.

We respond to around 30,000 customer contacts per month, predominantly telephone contacts but also via email and online services.

With the challenges the Council faces with declining budgets, it is even more important that we deliver a high quality, customer focussed and effective service to all of our customers. As the authority streamlines its processes, our staff will support customers with information and access to services using the internet and various other resources, making sure customers receive a great service.

Do you:

Enjoy being an ambassador for excellent service
Challenge processes to make customer experiences better
Get satisfaction from delivering a high standard of customer service
Enjoy using various resources to deliver the best and right service for your customer
Have a service improvement mind-set, wanting to make things better for our customers
Have good attention to detail and excellent data entry skills

If you have answered yes to all of the above then we would love to hear from you!

Our Customer Service Centre is open from 9am to 5pm Monday to Friday. We respond to contacts for all services provided by Norfolk County Council, so no day is ever the same.

These are some benefits you can enjoy by working for Norfolk County Council:

Competitive salary
Generous holiday entitlement
Health and Wellbeing services including fast-track physiotherapy and a free counselling service
Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 25 June 2026 23:59

All other applicants closing date: 2 July 2026 23:59

Apply Now

Refine Your Search

customer service representative jobs in norwich, norfolk

Customer Service Assistant

Multi-drop Driver/Customer Service Assistant

Customer Service Advisor

One Stop - Customer Service Assistant

Sales and Customer Service

Customer Service Team Leader

Contact Centre Representative - Customer Care

Customer Representative - Fakenham

Contact Centre Representative - Customer Care - PART-TIME

Logistics Customer Service and Sales Advisor

Full Time Outbound Call Centre and Appointment Setting Agent

Customer support Consultant

Retail Customer Service Assistant - Temporary

Customer Services Advisor (Telephony/Planning/Reception)

Client Services Representative

Customer Services Assistant

Customer Services Advisor (Telephony/Planning/Reception)