Head of customer service Work, Jobs in Norwich (with Salaries)

Regional Head of Operations
Sanctuary Group —Norwich
- £71,155.30 a year
- Full-time
- Project management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Quick apply
5d
Head of Health, Safety, Compliance and Facilities Management
Norwich City Services Limited —Norwich
- £72,000 - £85,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Annual leave
Quick apply
13d
Executive Assistant to Trust Executive Director
Norfolk & Suffolk Foundation Trust —Norwich
- £32,073 - £39,043 a year
- Full-time
- Microsoft Office
- Communication skills
13d
Management - Management Trainee
Schuh —Norwich
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
12d
VacancyTitle: Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Customer service
- Supervising experience
- Mentoring
- Employee assistance programme
- Referral programme
ECC Project Manager (Consultancy Management)
Anglian Water Services Ltd —Norwich
- £65,000 - £70,000 a year
- Part-time
- Hybrid work
- Engineering
- Microsoft Office
- Project management
- Annual leave
- Work from home
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Works Coordinator
Norse Group LTD —Norwich
- £28,184.25 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
1d
EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time
Careline365 —Norwich
- £12.81 an hour
- Part-time
- Hybrid work
- Free parking
- Paid training
8d
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Digital Marketing Consultant
Jarrolds —Norwich
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Free parking
- Employee discount
Quick apply
Case Manager
Haysto —Norwich
- £25,774 - £31,774 a year
- Full-time
- In-person
- Work from home
Quick apply
12d
Team Leader
ASDA —Norwich
- £13.10 - £16.64 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
12d
Business Development Manager
Virgin Wines —Norwich
- Full-time
- Hybrid work
- Sales
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
Workshop Team Leader
Norfolk Constabulary —Wymondham
- £41,487 - £47,046 a year
- Weekend availability
- Organisational skills
- In-person
- Automotive diagnostics
Quick apply
7d
Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
12d
Head Receptionist
Vets4Pets/Companion Care —Norwich
- £13.50 an hour
- Part-time
- Customer service
- Care experience
- Communication skills
- Employee discount
2d
Emergency Call Handler - Full Time
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Free parking
- Annual leave
8d
Store Manager
Lucy and Yak —Norwich
- £30,000 - £33,000 a year
- Full-time
- Management
- Sales
- Communication skills
Delivery Manager
Amey Ltd —Norwich
- Part-time
- Master's degree
- Project management
- No degree
- Annual leave
Quick apply
8h

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Regional Head of Operations

Sanctuary Group -
Norwich

Quick apply

Job details

Full-time
£71,155.30 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance
Sick pay

Qualifications

Driving Licence
Project management
Continuous improvement
Driving
Relationship management
Financial management
Leadership

Full job description

Regional Head of Operations

East Region (covering Cambridgeshire, Norfolk, Suffolk, Essex, Kent, and North & East London, with regular travel to our Worcester Head Office)

£71,155.30 per annum plus Car Allowance of £9,800.73 per annum

37.5 hours per week

Make a difference where it matters most

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Regional Head of Operations to our East region. This is a fantastic opportunity for an experienced leader with significant experience within supported living services, including the delivery of housing-related support, homelessness services, tenancy management and tenancy sustainment.

You’ll be part of a compassionate, community-focused team that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive and feel valued. We’ll support you with the tools, training and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, helping colleagues thrive both personally and professionally while delivering outstanding outcomes for our customers and communities.

Your role

Support the strategic development and implementation of high-quality supported living services, ensuring services meet customer, organisational, and financial needs while maintaining long-term sustainability.
Provide effective leadership across supported living services within the region, promoting a positive organisational culture, safe working practices, and a high-performance environment.
Coach, guide, and support Area Service Managers to deliver service improvements, successful transformations, new service implementations, and organic business growth.
Ensure compliance with all legislative, regulatory, and governance requirements, minimising risk and maintaining safe, secure, and high-quality services.
Monitor and audit service performance against contractual obligations and key performance indicators (KPIs), identifying areas for improvement and driving corrective actions.
Oversee the financial performance of regional services, including budget setting, monitoring, and cost management to ensure sustainable operations.
Analyse and communicate emerging trends, customer needs, behaviours, and market insights to support strategic planning and future service development.
Build and maintain effective relationships with senior internal and external stakeholders, providing reports and presentations to inform decision-making and regulatory compliance.
Lead recruitment, performance management, and staff development activities to ensure a skilled, engaged, and high-performing workforce.
Lead and contribute to strategic programmes, projects, and initiatives that support organisational objectives, values, and continuous improvement.

Your skills

Relevant degree, management qualification, or equivalent experience
CIH Level 5 qualification (or willingness to attain)
Full UK driving licence
Extensive knowledge of supported living services, legislation, and regulatory requirements including CQC and Ofsted
Proven experience delivering service improvements, business growth, and cost-effective operations
Strong commercial, tendering, budgeting, and financial management skills
Experience working successfully within a regulated environment
Excellent stakeholder engagement and relationship management skills
Strong project management and people leadership experience
Ability to drive performance, change, and continuous improvement within services

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling

Company-paid life insurance

Parental leave arrangements and annual leave purchase scheme

Company-funded training and ongoing career development opportunities

Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks

Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangement

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

Before you apply

We can only accept applications from individuals with the right to work in the UK.

All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.

Internal candidates should apply via their internal careers account.

We may close this advert early, so please apply as soon as possible

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Quick apply

Refine Your Search

head of customer service jobs in norwich

Regional Head of Operations

Head of Health, Safety, Compliance and Facilities Management

Executive Assistant to Trust Executive Director

Management - Management Trainee

VacancyTitle: Head Receptionist

ECC Project Manager (Consultancy Management)

Customer Service Manager - Rackheath

Works Coordinator

EMERGENCY CALL HANDLER - Evenings and Weekend Part-Time

Client Development Manager

Digital Marketing Consultant

Case Manager

Team Leader

Business Development Manager

Workshop Team Leader

Customer Service Adviser-Mortgages

Head Receptionist

Emergency Call Handler - Full Time

Store Manager

Delivery Manager

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