Customer service representative Work, Jobs in Norwich Nr16 (with Salaries)

Customer Care Administrator
Anchor Safety LLP —Great Blakenham
- £26,500 - £27,500 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Employee discount
Quick apply
4d
Customer Services Specialist (Customs, Import/Export and Freeport familiarity)
Assan Panel UK —Stowmarket
- £34,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
Customer Services Assistant
Huws Gray Group —Diss
- Sales
- Customer service
- Plumbing
- Employee discount
9d
Customer Service Assistant - Yard
Huws Gray Group —Attleborough
- Employee discount
9d
Customer Service Advisor
Sealey —Bury St. Edmunds
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
4h
Customer Services Advisor
Midwich Group —Diss
- Customer service
- Microsoft Office
- IT
- Free parking
- Employee assistance programme
19h
Customer Sales and Service Advisor
Fresh Motors —Thetford
- £25,000 - £45,000 a year
- Full-time
- Sales
- In-person
- Store discount
- Employee discount
Quick apply
1d
Multi-drop Driver/Customer Service Assistant
Travis Perkins —Norwich
- Weekend availability
- Customer service
- Driving
- Employee discount
Customer Support Officer
Babergh and Mid Suffolk District Councils —Stowmarket
- £27,694 - £31,022 a year
- Part-time
- Hybrid work
- Employee assistance programme
8d
Customer Service Advisor / Office Administrator
Trade Beds Direct —New Costessey
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Word processing
- Free parking
- Employee discount
Quick apply
Customer Service Representative (German Speaking)
AMOT UK Holdings Limited —Bury St. Edmunds
- Management
- Customer service
- English
Quick apply
9d
Customer Service Advisor
Connells Group —Norwich
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
Quick apply
3d
Customer Services Assistant
Chelmsford Star Co-operative Society —Norwich
- £12.75 an hour
2d
Customer Services Sales Assistants Needed
Goff Petroleum —Wymondham
- £13.71 an hour
- Full-time
- Sales
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Retail Customer Service Assistant - Temporary
bp Retail —Norwich
- £13.45 an hour
- Part-time
- Café
Sales Executive / Customer Service Advisor
MF Motoros (Norwich) Ltd —Long Stratton
- £14 - £16 an hour
- Full-time
- Sales
- Customer service
- Administrative experience
- Free parking
- Flexitime
Quick apply
5d
Customer Service Assistant
ESS Compass —Honington
- £12.76 an hour
- Communication skills
Customer Service
Habi Property —Norwich
- £23,000 - £27,500 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Employee discount
Quick apply
2d
Customer Service Coordinator - Part Time
PPG —Stowmarket
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
4d
Contact Centre Representative - Customer Care
Careline365 —Norwich
- £12.81 an hour
- Full-time
- Hybrid work
- Customer service
- IT
- Free parking
- Employee assistance programme
3d

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Customer Care Administrator

Anchor Safety LLP
Great Blakenham

Quick apply

Job details

Full-time
£26,500 - £27,500 a year
4 days ago

Benefits

Company pension
Employee discount
On-site parking

Qualifications

CRM software
Sales support
Customer service
Microsoft Office
B2B
Computer skills
Communication skills

Full job description

The Company

Established over 30 years ago, Anchor Safety has rapidly grown to become one of the UK’s leading suppliers of personal protective equipment (PPE) and corporate workwear.

Our innovative, reliable and customer-focused approach to supplying PPE, has driven continual growth and exceptional customer loyalty. As a business, dedication to prompt personal service from friendly knowledgeable staff has become a hallmark of our success. A proactive approach to meeting customer requirements, supported by same day despatch from our stockholding of quality products, enable us to achieve our goal of delivering excellence in PPE.

Primary Job Purpose

The overriding goal of the Customer Care Team is to contribute to an exceptional end-to-end Customer Experience for our valued business to business Customers.

As Customer Care Administrator you'll be part of a close-knit team, handling inbound Customer calls and enquiries, identifying appropriate PPE solutions to meet Customer needs, and ensuring every Customer receives the best-in-class service they expect from us.

Key responsibilities:

Customer Support – Provide efficient and friendly customer support via phone, email, web-chat or WhatsApp to address inquiries, concerns and issues and in line with pre-agreed service levels. This also includes answering questions about products, helping with orders and resolving problems.
Order processing – processing customer orders, returns and exchanges accurately and in a timely manner
Issue resolution – Investigate and resolve customer complaints or problems coordinating with other departments as necessary to ensure timely and satisfactory resolutions.
Feedback Collection – Gather customer feedback via surveys and other channels . collating suggestions, feedback and concerns to achieve continuous improvement.
Administrative Tasks – handle administrative duties such as maintaining customer accounts and other administrative work. Maintain accurate and detailed records of customer interactions, inquiries and resolutions in a central system as well as managing tickets.
Team Collaboration – work closely with other team members and departments to support excellence

Desired Experience and Qualifications:

Customer Service Skills- Strong interpersonal and communication skills, with the ability to empathise and provide exceptional customer service
Problem solving – The ability to quickly and effectively resolve customer issues and find solutions to complex problems
Organisation – Good organisation skills to manage customer records, follow up on tasks and prioritise work effectively
Computer skills – proficiency in using CRM software, email and other communication tools and Microsoft Office
Adaptability – willingness to adapt to changing processes and procedures to improve customer support
Empathy – ability to understand and relate to customer concerns and needs
Teamwork – collaboration skills to work effectively with colleagues and other departments
Multitasking – capability to handle multiple customer inquiries and tasks simultaneously
Attention to Detail – accuracy in order processing, documentation and follow-through

IMPORTANT - APPLICATION PROCESS:

Please submit an up to date CV and brief covering note outlining briefly: how your background and experience meets our needs; your current and desired salary levels; and desired hours so that we can assess your application quickly.

CLOSING DATE FOR APPLICATIONS - 22 JUNE 2026

Thank you.

Job Type: Full-time

Pay: £26,500.00-£27,500.00 per year

Benefits:

Company pension
Employee discount
On-site parking

Application question(s):

Are you within daily commutable distance of Ipswich?

Experience:

B2B Customer Service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service representative jobs in norwich nr16

Customer Care Administrator

Customer Services Specialist (Customs, Import/Export and Freeport familiarity)

Customer Services Assistant

Customer Service Assistant - Yard

Customer Service Advisor

Customer Services Advisor

Customer Sales and Service Advisor

Multi-drop Driver/Customer Service Assistant

Customer Support Officer

Customer Service Advisor / Office Administrator

Customer Service Representative (German Speaking)

Customer Service Advisor

Customer Services Assistant

Customer Services Sales Assistants Needed

Retail Customer Service Assistant - Temporary

Sales Executive / Customer Service Advisor

Customer Service Assistant

Customer Service

Customer Service Coordinator - Part Time

Contact Centre Representative - Customer Care

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