Customer resolution lead Work, Jobs in Nottingham, Eng (with Salaries)

Customer Resolution Lead
TheNottingham —Nottingham
- Hybrid work
- Annual leave
14d
Telematics Supervisor
M Group —Nottingham
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Tier 1 Complaints Officer
Office of the Public Guardian —Nottingham
- £29,303 - £31,061 a year
- Part-time
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
13d
Customer Services Team Leader
Grantham's . (Formally Grantham Caravans) —Grantham
- £29,500 - £31,500 a year
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
Quick apply
8h
Customer Service Associate
UPS —Nottingham
- £24,784 a year
- 8 hour shift
- Customer service
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Portfolio Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Communication skills
- Employee discount
- Referral programme
Operations Manager
CEVALogistics —Castle Donington
- Full-time
- Warehouse experience
- Leadership
- Annual leave
- Employee discount
1d
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Business Development Manager
idverde —Nottingham
- £45,000 a year
- Full-time
- Hybrid work
- Sales
- Microsoft Office
- Business development
- Annual leave
- Employee assistance programme
Junior HR Business Partner
Metropolitan Gaming —Nottingham
- Full-time
- Management
- Microsoft Office
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
14d
Inspection Section Lead
Atlas Composites Technologies Ltd —Ilkeston
- Management
- Analysis skills
- In-person
Quick apply
13d
Systems Administrator
Abacode —Nottingham
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Business Development Manager
E.ON Energy Solutions Ltd —Derby
- £65,076 - £72,196 a year
- Full-time
- Remote
6d
Head of Service Delivery
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Recoveries Specialist
Metro Bank PLC —Leicester
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
13d
Systems Administrator
Thrive —Nottingham
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
Client Services Advisor
Soane Britain —Leicester
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Senior Project Manager - Risk Intelligence - (FTC)
LSEG (London Stock Exchange Group) —Nottingham
- Full-time
- Analysis skills
14d
Client Relationship Manager/Team Leader
Citipost Mail —Alfreton
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Work from home
- Life insurance
Quick apply
1d
MBS Release Lead
Metropolitan Police —Kilburn
- £68,112 - £72,953 a year
- Full-time
- Azure
- Oracle
- Computer Science
12d

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customer resolution lead jobs near nottingham, eng

Customer Resolution Lead

TheNottingham
Nottingham

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Job details

Permanent
14 days ago

Benefits

Annual leave

Full job description

About The Role

Contract type: Permanent

Hours: Full-time, 35 hours

Location: Head Office, Nottingham (Hybrid working, minimum 2 days per week)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying, please contact [email protected]

Make an Impact Where It Matters Most

Are you passionate about delivering exceptional customer outcomes and turning challenges into positive experiences? We’re looking for a Member Resolution Lead to play a key role in ensuring every customer voice is heard and acted on.

In this role, you’ll take ownership of customer complaints from start to finish, investigating issues across a variety of customer journeys and delivering fair, timely, and compliant resolutions. You won’t just resolve problems you’ll help shape better experiences.

Here’s a taste of what you will be doing as a Member Resolution Lead at Nottingham Building Society: -

Manage and triage inbound complaints, ensuring timely logging and resolution
Investigate issues thoroughly, collaborating with stakeholders to deliver fair and compliant outcomes
Handle complex and sensitive cases (e.g. bereavement, POA) with care and professionalism
Respond to multi-channel enquiries, including Ombudsman cases
Act as a customer advocate, providing expert guidance and coaching across the business
Share insights and trends to drive continuous improvement in processes and customer experience
Support branch and internal teams with complaint resolution and best practice
Contribute to performance reporting and operational efficiency
Ensure all activities align with regulatory, risk, and compliance frameworks

About you: -

Strong understanding of delivering excellent customer experience
Confident communicator across multiple channels
Experience handling sensitive cases and vulnerable customers (e.g. bereavement, POA)
Highly detail-oriented with a strong investigative mindset
Organised and able to prioritise effectively in a fast-paced environment
Strong stakeholder engagement and collaboration skills
Proactive problem-solver with the ability to use initiative
Good working knowledge of FCA principles, Consumer Duty, and DISP
Understanding of the Financial Ombudsman complaints process
Awareness of industry best practice in complaint handling
Competent in using IT systems and tools

Reward & Benefits -

A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays and enhanced family leave.

Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations.

For all full-time roles we work a 35-hour working week to promote a work/life balance, we want you to be at your best inside and outside of work.

A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers.

A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint.

We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you.

Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders.

Embracing Diversity Together: -

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About us: -

Together we overcome barriers and shape brighter futures for our customers, colleagues and our communities.

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our colleagues, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

About Us

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.

Apply Now

Refine Your Search

customer resolution lead jobs in nottingham, eng

Customer Resolution Lead

Telematics Supervisor

Tier 1 Complaints Officer

Customer Services Team Leader

Customer Service Associate

Portfolio Manager

Operations Manager

Customer Experience Manager (CXM)

Business Development Manager

Junior HR Business Partner

Inspection Section Lead

Systems Administrator

Business Development Manager

Head of Service Delivery

Recoveries Specialist

Systems Administrator

Client Services Advisor

Senior Project Manager - Risk Intelligence - (FTC)

Client Relationship Manager/Team Leader

MBS Release Lead

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