Service delivery manager Work, Jobs in Nottingham, Ntt (with Salaries)

On Train Service Delivery Manager
East Midlands Railway —Nottingham
- £46,062.63 a year
- Customer service
- Team management
- Recruiting
- Flexible schedule
21h
Service Delivery Manager
Woodland Trust —Grantham
- £40,823.50 a year
- Hybrid work
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Area Manager - East Midlands & Anglia
The Hearing Care Partnership —Nottingham
- £59,000 a year
- Business development
- Mentoring
- Recruiting
- Annual leave
I&C Metering Team Leader
Yü Group —Nottingham
- £33,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Programme Manager
NHS Supply Chain —Nottingham
- £65,920 - £77,553 a year
- Hybrid work
- Project management
- Employee assistance programme
- Life insurance
1d
Project Manager
NHS Supply Chain —Nottingham
- £47,874 - £56,322 a year
- Hybrid work
- Continuous improvement
- Agile
- Budgeting
- Employee assistance programme
- Life insurance
Senior PMO Manager
Synapri —Nottingham
- £80,000 - £90,000 a year
- Hybrid work
- Team management
- Banking
Income Collection Manager
Nottingham Trent University —Nottingham
- £39,984 - £44,977 a year
- Part-time
- University
- Annual leave
- Employee discount
Operations Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Continuous improvement
- Team management
- Training & development
- Employee discount
- Referral programme
Junior Service Delivery Manager
Ericsson —Nottingham
- Computer Science
- Engineering
- English
Customer Service Manager
XMA —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Life insurance
- Referral programme
8d
Hospital and clinic manager
The A Clinic —Nottingham
- £28,136.20 - £50,000.00 a year
- Part-time
- Supervising experience
- Human resources
- Recruiting
Quick apply
Continuous Improvement Manager – Logistics & Warehousing
Buy It Direct —Castle Donington
- Up to £65,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Regional Operations Manager - Housing
The Abbeyfield Society —Nottingham
- £51,000 - £57,000 a year
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
8d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
7d
Deputy General Manager
The Dorset Pub & Kitchen (NG2) —Nottingham
- £35,565.75 - £37,912.18 a year
- Overtime
- Serving
- Hospitality
- Restaurant management
- Employee discount
Quick apply
10d
Operations Manager
Big City Print Ltd —Nottingham
- £33,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Quick apply
ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
Scenic Production Assistant
On Event Production Co. —Castle Donington
- Overtime
- Organisational skills
- Communication skills
- Time management
Quick apply
Medical Workforce Manager
NHS Professionals —Nottingham
- £19.10 - £26.06 an hour
- Temporary
- Hybrid work
- Management
- Hospital
- Supervising experience
- Store discount
- Annual leave
Quick apply

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On Train Service Delivery Manager

East Midlands Railway -
Nottingham

Apply Now

Job details

Fixed term contract
£46,062.63 a year
21 hours ago

Benefits

Company pension
Free or subsidised travel
Flexible schedule

Qualifications

Employee relations case handling
Customer service
Employee relations
Performance management
Team management
Recruiting
Leadership
Health and safety briefings

Full job description

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and delivering easier journeys every day. With over 2,600 employees, our people are the reason we are so successful. 10 times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We have an outstanding opportunity to join our Talent Pool for the role of On Train Service Delivery Manager based at Nottingham.

The Talent Pool means that while we do not have an immediate vacancy at the time of advertising, we are recruiting into a talent pool in readiness for the next available vacancy. Successful candidates will remain in the pool for a maximum of 12 months. During this 12 month period, we can consider you for the role whenever a vacancy arises.

We’re looking for a business manager and people leader to join us at East Midlands Railway, where you’ll find your place as a leader representing the communities we serve and driving a sustainable railway for the East Midlands. As an On-Train Service Delivery Manager, you will be empowered to move your depot from good to great through effective leadership and customer-focused innovation.

To be successful in the role, you’ll have previous experience in leading a team in an agile, fast-paced environment, and you’ll champion our vision and values to ensure that customers are at the heart of our sustainable railway for the East Midlands. You will understand how your depot interacts with the wider railway industry, recognise the needs of your train crew, and identify opportunities to improve both customer service and the commercial success of the business.

The Opportunity

Reporting to the On-Train Depot Manager, you will have sole responsibility for managing a team of Senior Conductors, Train Managers, and Customer Hosts. You’ll be supported by multiple subject matter experts as well as having access to a range of development programs to support you being successful within the role. You’ll drive business initiatives with positivity and pace, ensuring the delivery of EMR’s people, safety, and performance commitments. Additionally, you will work closely with the wider on-train depot management team to implement and deliver engagement and performance strategies, fostering a culture of excellence across your team.

People

Develop and maintain good industrial relations with recognised trade unions.
Supporting the growth of your team through performance and development opportunities available within the business, building positive relationships to understand your teams’ personal challenges, setting realistic goals to drive engagement and improvement.
Own and manage Employee Relations cases (absence management, disciplinary and grievance investigations, flexible working etc..) complying to employment legislation as well as company policy and procedures.
Deliver engagement activities and support the business’ wellbeing plan.
Ensure that the right people with the right skills are recruited into the right role to enhance business capability and performance.

Safety

Sound and proactive management of train guard competency including fitness for duty checks, dispatch monitoring and implementing competency development plans where appropriate.
Respond to accidents and incidents, completing any associated investigations and presenting recommendations.
Promote a safe working culture on the railways through your team by conducting regular safety briefings and ensure compliance with industry rulebooks and the appropriate safety management systems.

Performance

Critically analyse performance data
Identifying trends in performance for your depot

To be great in this role you will be committed to delivering great customer service and have the ability to inspire others to delight our customers on a daily basis, with a proven track record of managing high performing teams in a customer focused environment.

Please note this role can at times involve irregular hours and on-call commitment.

What We Offer

Competitive salary and pension scheme
Free First - Class Duty travel on the EMR network
Free Standard Class leisure travel for you, your partner AND dependents on EMR network
Flexible working hours and supportive team environment
32 days holiday per year, increasing to 34
Commitment to inclusion, diversity, and sustainability

This is a fantastic opportunity to anyone looking to take their next step into a challenging, fast paced management role. You will be part of a great team!

Apply Now

Refine Your Search

service delivery manager jobs in nottingham, ntt

On Train Service Delivery Manager

Service Delivery Manager

Area Manager - East Midlands & Anglia

I&C Metering Team Leader

Programme Manager

Project Manager

Senior PMO Manager

Income Collection Manager

Operations Manager

Junior Service Delivery Manager

Customer Service Manager

Hospital and clinic manager

Continuous Improvement Manager – Logistics & Warehousing

Regional Operations Manager - Housing

General Manager

Deputy General Manager

Operations Manager

ICT Service Delivery Manager

Scenic Production Assistant

Medical Workforce Manager

I want to receive the latest job alerts for service delivery manager in nottingham, ntt

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