Package: Basic Salary up to £32,000 (dependant on experience) plus bonus/commission & other excellent PLC company benefits
Sector: Packaging manufacturing
Hours: 40 hours per week, to be worked Monday-Friday, between 8am-5:00pm
Protecting what matters, together
At Macfarlane Packaging, we are dedicated to protecting what matters most – our people, our customers, our communities, and the environment. Our commitment to customer satisfaction, sustainability, and continual improvement creates a collaborative and supportive workplace where you can build a rewarding career.
With over 75 years of history, we combine long-term stability with a strong growth mindset. Our fast-paced, results-driven environment will challenge and stretch you, while providing genuine opportunities for personal and professional development. Every colleague plays a part in our success, creating a real sense of ownership and achievement.
We offer competitive pay, personalised incentives, and flexible benefits, alongside a culture that supports work-life balance. If you bring energy, teamwork, and a customer-first mindset, you will thrive here.
The Internal Sales Coordinator Role
As an Internal Sales Coordinator within our design & manufacturing operation, you will play a central role in connecting our customers with our production, procurement, and logistics teams.
This is a fast-paced, office-based position where you will manage customer enquiries, process orders, and support sales activity across a portfolio of accounts. You will work closely with both internal teams and external sales colleagues to ensure customer requirements are met, opportunities are maximised, and service levels remain consistently high.
Alongside managing inbound activity, you will also take a proactive approach to outbound engagement – identifying opportunities to grow customer spend, introduce new solutions, and support new business development.
Key Responsibilities
- Manage and develop a portfolio of existing customer accounts, ensuring strong relationships and ongoing growth
- Handle inbound customer enquiries, providing advice, quotations, and tailored packaging solutions
- Process sales orders accurately and efficiently, ensuring customer delivery expectations are met
- Proactively identify opportunities to upsell and cross-sell products across the portfolio
- Undertake outbound calls and follow-ups to generate new business opportunities and develop existing accounts
- Support external sales colleagues with account management and customer engagement activities
- Use CRM systems (Microsoft Dynamics) to track enquiries, quotations, and sales activity
- Liaise closely with production, procurement, and logistics teams to ensure smooth order fulfilment
- Maintain high standards of customer service, resolving queries and issues promptly
What You Will Bring
Essential:
- Experience in an internal sales, sales support, or customer service role within a fast-paced environment
- Strong communication skills with a confident and professional telephone manner
- Proven ability to build relationships and engage customers effectively
- Good administrative and organisational skills with strong attention to detail
- Commercial awareness with a proactive and target-driven mindset
- IT proficiency, including Microsoft Office and CRM systems
- Ability to manage multiple priorities and work effectively under pressure
Desirable:
- Please note, this position is wholly office based and due to the location of our Grantham site, own transport is preferred.
- Experience within a manufacturing, production, or industrial environment
- Exposure to outbound sales or proactive account development
- Familiarity with Microsoft Dynamics or similar CRM systems
- Understanding of packaging products or bespoke manufacturing solutions
What You Will Get
We provide a competitive salary alongside a range of rewarding bonus and incentive schemes. Our flexible benefits package includes:
- 23 days annual leave (rising with service) plus bank holidays
- Contributory pension scheme
- Free parking at most locations
- Employee assistance programme
- Ongoing training, development, and progression opportunities
- Employee discounts across major retailers and leisure brands
- Healthcare and dental options (role dependent)
- Enhanced family-friendly policies
- Long service awards
- Charitable giving initiatives
- Eye care support for DSE users
- EE mobile discount scheme
Your Future With Us
At Macfarlane Packaging, we actively support career development and internal progression. This role offers a clear pathway into more senior internal sales, field sales, or specialist commercial roles.
Through a combination of structured training, mentoring, and access to external development programmes, you will be supported to grow your skills and progress your career within a successful and expanding business.
How to Apply/Next Steps
All applications will be acknowledged. If you have not heard from us within 2-3 weeks, please assume your application has been unsuccessful on this occasion.
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
