Head of customer service Work, Jobs in Oadby, Lec (with Salaries)

Customer Service Manager
Simplify Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Quick apply
21h
restaurant expeditor
My Delhi Leicester —Leicester
- £13.50 - £15.00 an hour
- Full-time
- Hospitality
- Supervising experience
- Team management
- Employee discount
Quick apply
Sales Ledger Clerk - Part-time
Qualvis Print & Packaging Ltd —Leicester
- From £11,500 a year
- Part-time
- Microsoft Office
- Human resources
- QuickBooks
- Free parking
- Health & wellbeing programme
Quick apply
18h
General Manager
Kew Green Hotels —Leicester
- From £54,000 a year
- Full-time
- Hotel
- Leadership
- Employee assistance programme
Quick apply
Sales / Office Administrator
APAC Group Ltd —Leicester
- £24,000 - £27,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Employee discount
Quick apply
3d
Assistant Buyer
NEXT —Leicester
- £35,000 - £47,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
6d
Sales and Sourcing Manager
NEXT —Leicester
- Up to £45,873 a year
- Full-time
- Merchandising
- Presentation skills
- Travel
- Free parking
- Employee discount
5d
Management Trainee
Schuh —Leicester
- Full-time
- Management
- Customer service
- Supervising experience
- Relocation assistance
- Employee assistance programme
8d
Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Head of Performance Improvement
Nationwide Platforms —Lutterworth
- Communication skills
- Annual leave
Credit Controller
Cromwell Group —Leicester
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Credit Specialist RES - Leicester
eonnext —Leicester
- £25,983 - £31,573 a year
- Full-time
- Customer service
- English
- Communication skills
- Free parking
- Annual leave
14d
Facilities Coordinator
Atlas Workplace Services —Coventry
- £28,500 a year
- First Aid Certification
- Organisational skills
- Contracts
Quick apply
Ecommerce Trading Assistant
NEXT —Leicester
- From £31,500 a year
- Full-time
- Sales
- Communication skills
- Free parking
- Employee discount
13d
Franchise - Community Associate
International Workplace Group plc —Leicester
- Full-time
- English
- Microsoft Office
- In-person
eCommerce Trading Manager
NEXT —Leicester
- £43,000 - £54,000 a year
- Full-time
- Travel
- Up to 25% travel
- Free parking
- Employee discount
13d
Section Lead
Cromwell Group —Leicester
- Microsoft Excel
- Computer skills
- Power tools
- Annual leave
- Sick pay
Resident Liaison Officer
Lawtech Group —Leicester
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Field & Office Sales Surveyor
Pro-Line Direct —Daventry
- Up to £30,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Driving
- Free parking
- Employee discount
Quick apply
Chef
Spire Healthcare —Leicester
- Full-time
- Free parking
- Annual leave

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Customer Service Manager

Simplify Group -
Leicester

Quick apply

Job details

Full-time
£30,000 - £35,000 a year
21 hours ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Transport links

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Leadership

Full job description

D Team Manager – Conveyancing Support Department

Location: Enderby, Leicester | Salary: Competitive + Benefits

Are you an experienced team leader with a background in customer service and administration? Do you thrive in a fast-paced, high-pressure environment where speed and accuracy are critical? If so, this could be the perfect role for you.

About Us

We are an award-winning, high-volume residential conveyancing law firm, leading the way in delivering a trusted, values-based service that reduces the stress of moving home. Our Conveyancing Support Department plays a vital role in ensuring a smooth and efficient process for our clients. Within this department, multiple teams handle essential services such as outbound calls, inbound customer service, legal administration, postal functions, and ID verification.

The Role

As ID Team Manager, you will lead a team of approximately 10 colleagues responsible for processing client identity checks for estate agents. This is a high-volume, time-sensitive function, where meeting tight deadlines and maintaining accuracy is essential. Reporting to the Head of Operational Support, you will:

Manage team performance against KPIs and SLAs in a fast-moving environment.
Ensure ID checks are completed quickly, accurately, and in line with company policy.
Make risk-based decisions when reviewing files holistically.
Act as a subject matter expert for ID processes and compliance.
Provide exceptional service to internal and external stakeholders, including estate agents who expect rapid turnaround times.
Coach, mentor, and develop your team to deliver consistent quality and customer service.
Analyse data and present insights to improve ID sign-off rates and stakeholder experience.

This is a pivotal role requiring initiative, commercial acumen, and the ability to multi-task under pressure.

Key Responsibilities

Lead, motivate, and develop your team through regular 1:1s, coaching, and performance reviews.
Manage absence, ER issues, onboarding, and training plans.
Monitor workloads and allocate resources effectively to meet demanding deadlines.
Track and report on KPIs, SLAs, and quality metrics.
Drive continuous improvement and process efficiency.
Represent the department internally and externally as an SME.
Maintain compliance and manage operational risk.

What We’re Looking For

Proven ability to manage a team of around 10 people in a fast-paced, high-volume service setting.
Ideally, Experience working with estate agents and understanding their expectations for speed and accuracy.
Strong leadership, coaching, and stakeholder management skills.
Excellent communication and problem-solving abilities.
Ability to interpret data and present actionable insights.
Proficiency in MS Word and Excel.
Customer-focused, adaptable, and calm under pressure.

What We Offer

Competitive Salary
25 Days Holiday (plus 8 public holidays)
Pension Scheme & Life Assurance
Option to Buy/Sell Additional Holiday
Enhanced Maternity, Paternity & Adoption Pay
Employee Assistance Programme
Free Conveyancing Services
️ Retail Discounts & More!

Why Join Us?

We are the UK’s leading conveyancing and property services group, based in a modern, vibrant office with free parking and excellent transport links across Cambridgeshire. You’ll enjoy a competitive salary, uncapped commission opportunities, and an inclusive environment that embraces diversity. This is your chance to play a key role in shaping a service model that sets the standard for the industry.

Ready to lead a team that makes a real difference in a fast-paced environment? Apply today and help us deliver excellence in conveyancing support.

Quick apply

Refine Your Search

head of customer service jobs in oadby, lec

Customer Service Manager

restaurant expeditor

Sales Ledger Clerk - Part-time

General Manager

Sales / Office Administrator

Assistant Buyer

Sales and Sourcing Manager

Management Trainee

Customer Care Manager

Head of Performance Improvement

Credit Controller

Credit Specialist RES - Leicester

Facilities Coordinator

Ecommerce Trading Assistant

Franchise - Community Associate

eCommerce Trading Manager

Section Lead

Resident Liaison Officer

Field & Office Sales Surveyor

Chef

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