patient services team leader Work, Jobs in oadby, lec (with Salaries)

Patient Services Team Leader
Personal Homecare Pharmacy —Leicester
- Up to £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Patient care
Quick apply
New Business Customer Representative
Hastings Direct —Leicester
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Life insurance
- Referral programme
11d
Patient Services Team Leader
Ibstock and Barlstone Surgeries —Ibstock
- £13.40 - £14.00 an hour
- Part-time
- Management
- GP surgery experience
- Driving
- Free parking
- Annual leave
Quick apply
1d
Hospital Housing Triage Officer
Blaby District Council —Narborough
- £26,403 - £28,598 a year
- Full-time
- Microsoft Excel
- Administrative experience
- SharePoint
Trainee Occupational Health Advisor
Optima Health —Leicester
- £36,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Paid training
- Annual leave
11d
Patient Services Booking Clerk
George Eliot Hospital NHS Trust —Nuneaton
- £25,760 - £27,476 a year
- Full-time
- Annual leave
- Referral programme
2d
Sales Team Leader
Simplify Group —Leicester
- £31,672.50 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Quality Specialist
Steris —Syston
- Full-time
- Microsoft Excel
- Communication skills
Phlebotomy Team Leader
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Weekend availability
3d
Patient Administration Manager - Endoscopy
George Eliot Hospital NHS Trust —Nuneaton
- £32,073 - £39,043 a year
- Full-time
- Leadership
- Annual leave
- Referral programme
2d
Trainee Psychological Wellbeing Practitioner - University of Lincoln/Nottinghamshire
Vita Health Group —Nottingham
- £27,872 a year
- English
- Administrative experience
- University
5d
Ward Clerk Team Leader
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
10d
Temporary Staffing Service Team Leader
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £39,043 a year
- Full-time
- Management
- Leadership
8d
Operations Manager
Leonardo Hotel Hinckley Island —Hinckley
- Hotel
- Referral programme
Quick apply
5d
Safeguarding Quality & Assurance Officer
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
1d
Laboratory Administrator
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,272 a year
- Part-time
2d
Healthcare Scientist
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £32,073 - £39,043 a year
- Full-time
5d
Registered Nurse - Pre-Operative Assessment
Spire Healthcare —Leicester
- Part-time
- Nursing
- Annual leave
Urgent and Emergency Care Practitioner
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £39,959 - £48,117 a year
- Full-time
9d
Senior Admin Officer, Cancer Services
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
- Communication skills
- Time management
2d

I want to receive the latest job alerts for patient services team leader in oadby, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Patient Services Team Leader

Personal Homecare Pharmacy -
Leicester

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Company pension

Qualifications

Customer service
Microsoft Office
PHP
Patient care
Leadership
Communication skills

Full job description

Personal Homecare Pharmacy

Delivering exceptional care, closer to home

Patient Services Team Leader

Department

Patient Services

Location

Leicester (Office-Based)

Hours

40 hours per week, MondayFriday

Salary

Up to £35,000 per annum, depending on experience

Contract

Permanent, Full-Time

About Us

Personal Homecare Pharmacy is a trusted, digital-first clinical homecare provider with over 15 years of experience delivering personalised pharmaceutical services across the UK. We collaborate with NHS trusts, hospitals, and pharmaceutical manufacturers to ensure patients receive their prescribed medications safely and conveniently at home from prescription to doorstep.

As a growing SME that has earned its place alongside established industry names, we're proud of our track record of innovation, patient-centred care, and operational excellence. Our technology-driven approach including real-time tracking, e-prescribing, and precision analytics sets us apart in the homecare pharmacy landscape.

We're now looking for a Patient Services Team Leader to join our team and play a pivotal role in the department that sits at the heart of everything we do.

The Role

This is an exciting opportunity for an experienced Team Leader to take ownership of our Patient Services function. You'll lead a dedicated team of Patient Services Advisors, setting the standard for how we care for our patients every single day.

Reporting to the Head of Patient Services and working alongside fellow Team Leaders, you'll be pivotal in driving performance, developing your team, and ensuring we consistently deliver the exceptional service our patients depend on.

What You'll Be Doing

Leading & Developing Your Team

Inspire, coach, and motivate a team of Patient Services Advisors to deliver their best every day
Conduct meaningful performance reviews, set clear goals, and support ongoing professional development
Handle absence management, team conflicts, and underperformance with fairness and professionalism

Delivering Outstanding Patient Care

Own the patient experience ensuring complex enquiries and complaints are resolved with care and efficiency
Develop and continuously improve customer service policies and procedures
Be the escalation point for sensitive or complex patient issues, ensuring prompt and compassionate resolution

Operational Management

Monitor team workflows and manage capacity to ensure efficient, accurate service delivery
Oversee the timely processing of prescriptions and coordination of medication delivery schedules
Collaborate with Dispensary, Finance, and other departments to ensure seamless patient journeys

Quality & Performance

Monitor KPIs and team performance, reporting insights to the Head of Department
Drive quality improvement initiatives and ensure compliance with company policies and regulatory requirements
Conduct audits and champion a culture of continuous improvement

What We're Looking For

We're looking for someone who leads with both head and heart someone who gets the best from their team while never losing sight of the patient at the end of every prescription.

Essential

Minimum 5 years' experience in a customer service environment
At least 5 year in a supervisory or team leader role
Strong leadership skills with a proven ability to develop and motivate a team
Excellent communication and interpersonal skills you can adapt your style to any situation
Highly organised with the ability to manage competing priorities effectively
Confident using customer service systems and MS Office

Desirable

Experience in a pharmacy, healthcare, or regulated environment
Familiarity with homecare or NHS-linked services

Why Join PHP?

We invest in the people who help us look after our patients. Here's what you can expect:

Salary: Up to £35,000 per annum, depending on experience
Pension: Company pension scheme
Birthday Leave: Enjoy a day off on your birthday it's yours
Volunteer Days: Paid time to give back to your community
Blue Light Card: Discounts across hundreds of retailers and services
Career Development: Real opportunities to grow we promote from within
Collaborative Culture: A supportive team environment where your contribution is valued

Personal Homecare Pharmacy is an equal opportunities employer. We celebrate diversity and are committed to building an inclusive workplace for all.

www.personalhomecarepharmacy.co.uk

Registered in England & Wales | Leicester

Quick apply

Refine Your Search

patient services team leader jobs in oadby, lec