Hub manager Work, Jobs in Ockendon, Ess (with Salaries)

Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
8d
DEPARTMENT MANAGER - BLUEWATER
H&M —Dartford
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
13d
Admin Assistant
Scott Pallets —Rainham
- Full-time
- Sales
- Microsoft Office
- Data entry
- Employee discount
- Referral programme
Quick apply
13d
Project Manager
Finn Partners —London
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Leadership
Quick apply
Administration Manager
LSEAT —London
- £24,941 - £31,617 a year
- Part-time
- Organisational skills
- School
HR Shared Services Manager
Notting Hill Genesis —London
- £61,500 a year
- Temporary
- Hybrid work
- Management
- Customer service
- Writing skills
Quick apply
13d
Museum Manager
Chelmsford City Council —Chelmsford
- £60,327 - £66,258 a year
- Full-time
- Management
- Leadership
12d
Duty Customer Experience Manager
GTS Rail Operations Limited —London
- Rotating shift
- Customer service
- Continuous improvement
- Training & development
- Employee discount
Account Manager
Lumanity —London
- Part-time
- Communication skills
- Life insurance
9d
Assessor Manager
GTS Rail Operations Limited —London
- Data analysis skills
- Analysis skills
- Training & development
- Employee discount
Product Manager
Patchwork —London
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Agile
- AI
- Communication skills
- Employee assistance programme
Quick apply
13d
Head of Conference Unit
BMA —London
- £84,290.26 a year
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Deputy service manager
Change Grow Live —Newham
- £47,850.69 - £51,199.03 a year
- Data analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Band 3 Therapies Receptionist/ Administrator
Barking Havering and Redbridge University Hospitals NHS Trust —Romford
- £30,630 - £32,346 a year
- 12 hour shift
- Front desk
- IT
- Communication skills
7h
Senior Implementation Manager
Patchwork —London
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- PMP
- Mentoring
- Communication skills
- Employee assistance programme
Quick apply
13d
Part-Time Office & Operations Manager
Scen Agency —London
- From £22,000 a year
- Part-time
- Hybrid work
- Google Suite
- Microsoft Office
- Human resources
- Annual leave
- Work from home
Quick apply
8d
Technology Innovation Hub Manager
Synapri —London
Operations Manager
Cora Health —Westminster
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Team management
- Employee discount
5d
Hr Administrator
GTS Rail Operations Limited —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
1d
Business Administrator
Ministry of Justice —Rochester
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Databases
- Presentation skills
- Annual leave
13d

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Call Centre Team Leader

Quest Medical UK Ltd -
Brentwood

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
8 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Process improvement
Internal department liaison
Performance management
Quality assurance
HR sourcing
Staff training
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Rota coordination

Full job description

Call Centre Team Leader

West Horndon, Brentwood (CM13)
£30,000 - £35,000 per year (Depending on experience)
Full-time |Rolling 5-on / 2-off shift pattern

Rotating 8-hour shifts between 06:30 and 20:00, Monday to Sunday (1 in every 4th Weekend Shift Cover & Bank Holiday Cover)

About Quest Medical

Quest Medical is one of the UK's leading providers of logistics and maintenance services to the mobile and static medical industry. We work closely with our customers to deliver high-quality, cost-effective solutions and provide a range of flexible services to support healthcare providers across the UK.

Our Quest Hub Call Centre is the operational heartbeat of the business, coordinating engineers, subcontractors, customers, and internal departments to ensure the highest levels of service delivery.

We are looking for an experienced and motivated Call Centre Team Leader to lead and support our team within this fast-paced operational environment.

The Role

The Call Centre Team Leader will be responsible for overseeing the day-to-day operation of the Quest Hub, ensuring customer enquiries, service requests, engineer scheduling, and escalations are managed efficiently and professionally.

The successful candidate will lead a team of Call Centre Agents, drive performance against KPIs and SLAs, support customer relationships, and ensure operational processes are delivered to the highest standard.

Key Responsibilities:

Lead, motivate, and support a team of Call Centre Agents to achieve operational KPIs and service targets.
Conduct daily team briefings and communicate operational priorities.
Monitor individual and team performance through reporting, call monitoring, and quality assurance reviews.
Carry out monthly quality reviews, one-to-one meetings, and performance appraisals.
Promote a positive, professional, and customer-focused culture.
Ensure all inbound calls, emails, and service requests are managed promptly and accurately.
Oversee job logging, fault triage, engineer scheduling, and job closure activities.
Manage shift coverage, annual leave, and sickness records to ensure service continuity.
Ensure out-of-hours job allocation is managed effectively and in line with customer SLAs.
Handle customer escalations and ensure timely resolution.
Prepare shift handovers, operational reports, and management updates.
Maintain accurate records across all operational systems and platforms.
Support recruitment, onboarding, and training of new employees.
Develop existing staff and identify opportunities for progression and skill development.
Assist with candidate sourcing, shortlisting, and interview coordination.
Analyse operational performance and identify opportunities for improvement.
Support process improvements, workflow enhancements, and service delivery initiatives.
Act as a key liaison between the Call Centre, Engineers, Contract Managers, Customers, and Department Managers.
Conduct regular customer review meetings and deliver KPI and SLA performance presentations.
Ensure compliance with company procedures, GDPR, and data protection requirements.

Essential Requirements:

Previous experience in a Team Leader, Supervisor, Senior Agent, or similar leadership role within a contact centre, helpdesk, service desk, or customer service environment.
Proven experience leading, coaching, and developing teams.
Strong customer service and stakeholder management skills.
Excellent communication skills, both written and verbal.
Experience working within a fast-paced and reactive operational environment.
Strong organisational, planning, and administrative skills.
Ability to manage multiple priorities while maintaining attention to detail.
Experience producing reports and analysing performance data.
Good working knowledge of Microsoft Office, CRM systems, scheduling software, and reporting tools.
Strong problem-solving and decision-making abilities.
Flexible approach to working hours to support operational requirements.

What We Are Looking For:

Proactive and self-motivated.
Strong leadership and people management skills.
Results-driven with a focus on service excellence.
Calm and effective under pressure.
Strong attention to detail and commitment to quality.
Positive, professional, and collaborative approach.
Adaptable and able to respond to changing operational demands.
Confident managing customer relationships and escalations.
Committed to developing both personal and team performance.
Passionate about delivering exceptional customer service.

What We Offer

Competitive salary.
Company pension scheme.
Death in Service benefit.
Employee Assistance Programme.
Free on-site parking.
Full training and development support.
Career progression opportunities.
Supportive and professional working environment.

Quest Medical UK Ltd is an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Application question(s):

Do you have your own Transport to get yourself to and from work?

Licence/Certification:

UK Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

hub manager jobs in ockendon, ess

Call Centre Team Leader

DEPARTMENT MANAGER - BLUEWATER

Admin Assistant

Project Manager

Administration Manager

HR Shared Services Manager

Museum Manager

Duty Customer Experience Manager

Account Manager

Assessor Manager

Product Manager

Head of Conference Unit

Deputy service manager

Band 3 Therapies Receptionist/ Administrator

Senior Implementation Manager

Part-Time Office & Operations Manager

Technology Innovation Hub Manager

Operations Manager

Hr Administrator

Business Administrator

I want to receive the latest job alerts for hub manager in ockendon, ess

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