Planning lead Work, Jobs in Ockendon, Ess (with Salaries)

Customer Service Team Lead
THE WIGGETT GROUP —Brentwood
- £32,500 - £35,000 a year
- Full-time
- CRM software
- Supervising experience
- Continuous improvement
- Annual leave
Quick apply
5h
Strategic Planning Office Lead
G-Research —London
- Bar
- Analysis skills
- AI
- Annual leave
Customer Service Team Lead
Freetrade —London
- £48,000 - £65,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Handover Documentation Project Manager
Dome Consulting Ltd —Sevenoaks
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- IT
- Sick pay
Quick apply
5d
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- In-person
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
8d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
PLANNING LEADER
Laing O'Rourke —Dartford
- Organisational skills
- Leadership
- Analytics
Senior Service Planner / Scheduler
Atlas Repairs —West Thurrock
- £35,000 a year
- Full-time
- In-person
Quick apply
Sr. Project Manager - Business Transformation
SHI International Corporation —London
- £80,000 - £100,000 a year
- Full-time
- Communication skills
Operations Manager
Online Lubricants Ltd —Barking and Dagenham
- £45,000 a year
- Full-time
- Management
- Microsoft Office
- Continuous improvement
- Free parking
- Employee discount
Quick apply
7d
Supply Chain Planning Lead
Wild Cosmetics —London
- Hybrid work
- Leadership
- Analytics
Quick apply
Director of Strategic Operations
Maya Strategic Solutions Ltd —London
- £94,654 - £160,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
2d
Programme Lead
BeyondAutism —Wandsworth
- £45,496 - £50,160 a year
- Full-time
- Management
- Team management
- Mentoring
- Referral programme
- Sick pay
Quick apply
Project Coordinator
EMJ —London
- £30,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
Quick apply
General Manager
Doris Jones Limited —Westcliff-on-Sea
- £60,000 - £70,000 a year
- Full-time
- Management
- Business development
- Team management
- Store discount
- Employee discount
Quick apply
6d
Associate Director - Business Transformation
SHI International Corporation —London
- £120,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
PMO Lead - Transmission & Distribution
LOCKROSE Limited —Holborn
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Management
- Engineering
- Data analysis skills
- Annual leave
Quick apply
Salesforce Delivery Lead (Journey Circle)
The Travelers Companies, Inc. —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Health & wellbeing programme
7d
Associate Transport Planning Lead
City Science —London
- £65,000 - £80,000 a year
- Full-time
- Remote
- Master's degree
- Business development
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Senior Partnerships Manager
Cleope Supply Solutions Ltd —London
- £5,000 - £6,500 a month
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
1d

I want to receive the latest job alerts for planning lead in ockendon, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Team Lead

THE WIGGETT GROUP -
Brentwood

Quick apply

Job details

Full-time
£32,500 - £35,000 a year
5 hours ago

Benefits

Annual leave

Qualifications

CRM software
Resource allocation planning
Internal department liaison
Complaint handling
Performance management
Onboarding coordination
Supervising experience
Continuous improvement
Team management
Staff training
Organisational skills
Customer interaction
Training & development
Leadership
Communication skills

Full job description

Team Lead – Customer Service Advisor

Location: Brentwood (Office Based)
Salary: Up To £35,000
Contract: Full-time, Permanent

About the Role

We are looking for a highly organised, proactive and performance-driven Team Lead to join our Customer Service team and support the operational delivery of our Electrical EICR and compliance contracts.

This is a key leadership role responsible for ensuring testing and remedial programmes are planned, scheduled, coordinated and delivered efficiently, while maintaining excellent communication between residents, engineers, clients and internal teams.

You will act as the operational link between Customer Service, Scheduling, Contract Management and Engineering, taking ownership of service delivery performance, appointment scheduling, resource planning and team performance.

If you thrive in a fast-paced, high-volume environment, enjoy leading and developing people, and are passionate about delivering excellent customer service and operational standards, this could be the perfect opportunity for you.

Key Responsibilities

Lead and oversee the scheduling and coordination of planned electrical testing and remedial works, ensuring appointments are booked in line with programme milestones and contract priorities.
Provide operational leadership and day-to-day support to Service Delivery Coordinators, Scheduling and Customer Service teams.
Manage and balance workloads across the team to ensure performance, compliance and client targets are consistently achieved.
Oversee shared inboxes, scheduling systems, trackers and performance dashboards, ensuring accurate data and timely responses.
Act as the first escalation point for scheduling issues, service delivery risks, resident complaints and system/process issues.
Maintain accurate operational records, trackers, certification logs and performance information.
Lead the onboarding, training and development of new team members, ensuring employees understand processes and performance expectations.
Work closely with Contract Management, Planning and Operations to align appointment availability with resource capacity and delivery requirements.
Identify and implement process, workflow and system improvements to improve efficiency, quality and customer experience.
Ensure consistently high standards of communication with residents and clients, demonstrating professionalism, empathy and compliance with data protection requirements.
Provide operational cover during peak periods or resourcing gaps, including supporting phones, scheduling and work allocation where required.
Take responsibility for absence management, Return to Work meetings and annual leave planning to ensure appropriate departmental cover.
Conduct 1-to-1s, performance reviews and capability management alongside the Customer Relations Manager.
Identify training and development requirements and implement appropriate development plans.
Lead daily and weekly team briefings and support remote workers to maintain consistent standards.
Mediate team disputes and resolve escalated customer issues professionally and effectively.
Build a culture of accountability, ownership, high performance and continuous improvement across the department.

Skills & ExperienceEssential

Previous experience in administration, scheduling, coordination or customer service, ideally within a busy operational environment.
Previous experience of leading, supervising or supporting a team.
Strong IT skills, including Microsoft Excel, Outlook and Word, as well as CRM and scheduling systems.
Excellent verbal and written communication skills.
Strong organisational skills with excellent attention to detail.
Ability to prioritise workloads and remain calm and effective under pressure.
Strong problem-solving skills with a proactive approach to resolving issues.
A team player who is confident taking ownership and supporting colleagues.
Ability to manage competing priorities within a fast-paced, high-volume environment.

Desirable

Experience within social housing, property services, electrical compliance or facilities management.
Experience working with EICR, compliance or planned maintenance programmes.
Experience managing customer service or scheduling teams.
Experience working against KPIs, SLAs and contractual performance targets.

What We Offer

Permanent, full-time position
Opportunity to progress within a growing business
Supportive working environment
Training and development opportunities
Opportunity to make a real impact on customer experience and operational performance

Join Our Team

This is an excellent opportunity for an experienced Customer Service or Operations professional looking to take the next step in their career and move into a team leadership position.

If you're organised, driven, commercially aware and enjoy getting the best out of people, we'd love to hear from you.

Pay: £32,500.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

planning lead jobs in ockendon, ess

Customer Service Team Lead

Strategic Planning Office Lead

Customer Service Team Lead

Handover Documentation Project Manager

Call Centre Team Leader

Head of Customer Experience

PLANNING LEADER

Senior Service Planner / Scheduler

Sr. Project Manager - Business Transformation

Operations Manager

Supply Chain Planning Lead

Director of Strategic Operations

Programme Lead

Project Coordinator

General Manager

Associate Director - Business Transformation

PMO Lead - Transmission & Distribution

Salesforce Delivery Lead (Journey Circle)

Associate Transport Planning Lead

Senior Partnerships Manager

I want to receive the latest job alerts for planning lead in ockendon, ess

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected