Retention manager Work, Jobs in Old Trafford, Gtm (with Salaries)

Customer Service Manager - Retention SME Direct
Bupa —Salford
- From £56,300 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Continuous improvement
- Employee discount
- Life insurance
Quick apply
5d
Head of People (Bury Head Office, with regular travel to Preston and Oswestry)
Dunsters Farm —Bury
- Monday to Friday
- Management
- Travel
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
8d
Resident Services Manager
Colby River —Manchester
- £36,000 - £37,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Life insurance
Quick apply
9d
Regional Transport Manager
EMR Group —Salford
- Full-time
- Management
- IT
- Annual leave
Quick apply
General Manager
Urbanbubble —Manchester
- £53,000 - £60,000 a year
- Full-time
- Hospitality
- Driving
- Leadership
- Annual leave
- Sick pay
Quick apply
10d
Curriculum Delivery Manager
Rochdale Training Association —Rochdale
- £40,000 a year
- Full-time
- Management
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
6d
Virtual Account Manager - Retention SME Direct
Bupa —Salford
- From £31,500 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Negotiation
- Employee discount
- Gym membership
Quick apply
5d
Business Development Manager (BDM)
Lily Communications —Manchester
- £30,000 - £100,000 a year
- Full-time
- Sales
- IT
- Free parking
- Referral programme
Quick apply
5d
Regional Manager - Warrington and North Wales
Dine Contract Catering —Warrington
- Up to £50,000 a year
- Hospitality
- Analysis skills
- Leadership
11d
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Property Manager
Shenton Group —Manchester
- £48,000 - £52,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
Transaction Manager Skoda
RRG Group —Rochdale
- £34,500 - £58,500 a year
- Full-time
- Sales
- In-person
- Leadership
- Employee discount
Quick apply
10d
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Head of People & Culture
B-Engineering NW LTD —Warrington
- £42,000 - £52,000 a year
- Full-time
- Human resources
- In-person
- Leadership
Quick apply
5d
HR Manager
M&A Management —Wigan Central
- £40,000 a year
- Full-time
- Travel
- Human resources
- In-person
- Free parking
Quick apply
Property Manager (Maternity Cover - 18 Months)
M&A Properties —Wigan
- £34,500 - £38,000 a year
- Weekend availability
- Supervising experience
- Driving
- Travel
- Free parking
Quick apply
11d
Social Commerce Manager (TikTok Shop and Creators)
The Nursery Store —Chadderton
- £25,000 - £35,000 a year
- Weekend availability
- Social media management
- Bachelor's degree
- Free parking
- Employee discount
Quick apply
12d
Counter Manager
ghd hair —Manchester
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick apply
Senior Account Manager
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Hospitality
- Driving
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Travel Lifestyle Manager - Arabic Speaking | Overnight
Ten Group —Manchester
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Annual leave
- Work from home
Quick apply

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retention manager jobs near old trafford, gtm

Customer Service Manager - Retention SME Direct

Bupa -
Salford

Quick apply

Job details

Full-time
From £56,300 a year
5 days ago

Benefits

Additional leave
Private dental insurance
Cycle to work scheme
On-site gym
Employee mentoring programme
Free flu jabs
Company pension
Canteen
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Sales
Customer service
Performance management
Continuous improvement
Communication skills

Full job description

Job Description:

Job Title: Telesales Manager - SME direct

Job Grade: C16
Salary: From £ 56,300.00 DOE and location plus fantastic benefits

Location Status: Hybrid (flexible working options available)

Locations: Bupa Place, Salford - working from home 3 days per week

Contract Type: Permanent

Working Pattern: Full-time, 37.5 hours per week

About the Role

We're looking for an experienced and driven Telesales Manager - SME direct to lead a high-performing operational leadership team within our SME business.

This is a pivotal leadership role responsible for managing Sales Team Managers and Sales Coaches, driving commercial performance, delivering outstanding customer outcomes, and supporting the continued growth of our SME retention strategy.

You'll play a key role in shaping performance across multiple customer channels, including telephony, webchat and email, ensuring the business delivers excellent service, strong retention results and a culture of continuous improvement.

What You'll Be Doing

Leadership & Team Management

Lead, motivate and develop a team of Sales Team Managers and Sales Coaches.
Create a high-performance sales-through-service culture focused on customer outcomes.
Role model strong leadership behaviours, resilience and adaptability.
Drive engagement, accountability and performance across the SME Retention function.
Build an inclusive environment where colleagues feel valued, supported and able to perform at their best.

Operational Performance

Deliver sales and operational targets while ensuring optimum resource and capacity planning.
Monitor and improve key operational KPIs, productivity and service levels.
Manage operational risks and ensure robust governance processes are in place.
Lead transformation initiatives and embed sustainable operational change.
Champion continuous improvement across customer journeys, processes and systems.

Customer Experience

Drive exceptional customer outcomes and support the achievement of customer satisfaction and NPS objectives.
Respond to and resolve escalated customer issues and complaints.
Ensure customer needs remain at the centre of decision-making.
Collaborate with internal teams to improve service delivery and customer retention.

Commercial & Strategic Delivery

Deliver against business plans, budgets and key retention targets.
Identify opportunities for growth, optimisation and efficiency improvements.
Work closely with stakeholders across marketing, finance, digital, planning and distribution functions.
Support the implementation of the SME growth strategy and wider business objectives.

About You

We're looking for a proven people leader with a strong background in sales, customer service or contact centre operations.

Experience leading large operational teams within a customer-focused environment.
Proven track record of managing change and delivering business improvements.
Strong understanding of performance management, customer experience and operational KPIs.
Experience of capacity planning, budgeting and resource management.
Demonstrable stakeholder management skills, including working with senior leaders.
Knowledge of continuous improvement methodologies and operational excellence.

Skills & Attributes

Excellent communication and interpersonal skills.
Commercially minded with strong decision-making capability.
Customer-focused with a passion for delivering outstanding service.
Able to influence and build effective relationships across multiple functions.
Resilient, adaptable and comfortable operating in a fast-paced environment.
Strong coaching and people development capability.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
An enhanced pension plan and life insurance
Annual performance-based bonus
Onsite gyms or local discounts where no onsite gym available
Various other benefits and online discounts

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

Locations:

Bupa Place

Cycle to work scheme, Private dental insurance, Gym membership, Paid volunteer time, Company pension, Employee mentoring programme, Referral programme, Private medical insurance, Free flu jabs, Health & wellbeing programme, Canteen, Additional leave, Financial planning services

Quick apply

Refine Your Search

retention manager jobs in old trafford, gtm

Customer Service Manager - Retention SME Direct

Head of People (Bury Head Office, with regular travel to Preston and Oswestry)

Resident Services Manager

Regional Transport Manager

General Manager

Curriculum Delivery Manager

Virtual Account Manager - Retention SME Direct

Business Development Manager (BDM)

Regional Manager - Warrington and North Wales

Key Account Manager

Property Manager

Transaction Manager Skoda

Assistant General Manager-Experience & Innovation

Head of People & Culture

HR Manager

Property Manager (Maternity Cover - 18 Months)

Social Commerce Manager (TikTok Shop and Creators)

Counter Manager

Senior Account Manager

Travel Lifestyle Manager - Arabic Speaking | Overnight

I want to receive the latest job alerts for retention manager in old trafford, gtm

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