Resident services manager Work, Jobs in Oldham, Eng (with Salaries)

Resident Services Manager
Colby River —Manchester
- £36,000 - £37,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Annual leave
- Life insurance
Quick apply
9d
Operations Manager - Supported Living
Rigby Recruitment —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Travel
- Organisational skills
Quick apply
13d
Senior Support Worker - Days & Nights
Droylsden —Manchester
- £15.00 - £16.50 an hour
- Overtime
- Rehabilitation centre
- Annual leave
- Referral programme
Quick apply
Families First Programme Manager
Oldham Council —Oldham
- £60,000 - £63,305 a year
- Analysis skills
- Annual leave
- Employee discount
4d
Resident Liaison Officer
L&Q —Manchester
- £33,688 - £37,093 a year
- Weekend availability
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
9d
Deputy Manager - Residential Mental Health
Droylsden —Manchester
- Up to £37,000 a year
- Full-time
- Rehabilitation centre
- Organisational skills
- Leadership
- Annual leave
- Referral programme
Quick apply
Higher Level Business Support Officer
Oldham Council —Oldham
- £26,403 - £28,142 a year
- Customer service
- Communication skills
- Annual leave
- Employee discount
4d
Jigsaw Homes Group Limited
Jigsaw Homes Group —Dukinfield
- £27,207 - £30,753 a year
- Full-time
- Customer service
- Organisational skills
- Sick pay
3d
General Manager
Urbanbubble —Manchester
- £53,000 - £60,000 a year
- Full-time
- Hospitality
- Driving
- Leadership
- Annual leave
- Sick pay
Quick apply
11d
Care Home Manager
Longwood Lodge —Oldham
- £38,000 - £42,000 a year
- Full-time
- Management
- Medication administration
- Nursing home
Quick apply
6d
Independent Living Advisor
The Guinness Partnership —Manchester
- £27,164 a year
- Full-time
- Microsoft Access
- Microsoft Office
- Administrative experience
7d
Senior Care Assistant
HC-One - Sunnyside —Manchester
- £14.35 - £14.95 an hour
- Full-time
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Front of House Manager
Tanglewood Care Services —Trafford
- £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
9d
Senior Business Services Administrator
Oldham Council —Oldham
- £28,598 - £31,022 a year
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee discount
5d
Senior Care Assistant
HC-One - Sandon House —Ashton-Under-Lyne
- £14.35 - £14.95 an hour
- Full-time
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
11d
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
3d
News and Media Manager
Oldham Council —Oldham
- £42,839 - £47,181 a year
- Hybrid work
- Office experience
- Annual leave
- Employee discount
13d
People Services Delivery Partner
Anchor —Bradford
- £48,000 a year
- Hybrid work
- Management
- Continuous improvement
- Leadership
- Employee discount
3d
Duty and Advice Social Worker
Oldham Council —Oldham
- £42,839 - £47,181 a year
- Hybrid work
- Free parking
- Annual leave
Resourcing Support Officer
Trafford Council —Trafford
- £25,989 - £31,022 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Human resources
- Annual leave
- Work from home
3d

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Resident Services Manager

Colby River
Manchester

Quick apply

Job details

Full-time
£36,000 - £37,000 a year
9 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Life insurance

Qualifications

Hospitality
Management
Customer service
Complaint handling
Microsoft Office
Team management
Organisational skills
Leadership
Communication skills
Negotiation

Full job description

Build Your Future with Colby River

At Colby River, we are shaping the landscape of UK real estate. With expertise across Investment Management, Development Management and Property Management, we take a strategic, long-term approach to investing in, developing and operating high-quality residential communities across the UK.

We operate across key living sectors including Multi-Family Living, Single Family Housing (SFH) and Purpose-Built Student Accommodation (PBSA). By combining deep market insight with disciplined operational delivery, we create sustainable value for our investors and exceptional experiences for our residents.

With a forward-looking approach that responds to changing residential needs across the UK, we are building a platform designed for long-term growth.

About the Role

We are seeking a Resident Services Manager to lead the Leasing and Resident Services teams on site, while supporting the General Manager in the overall operational performance of the asset.

This is a pivotal role responsible for setting the standard for leasing delivery and customer experience across the development. You will drive occupancy, resident satisfaction, and team performance, ensuring a seamless resident journey from initial enquiry through to move-out. The role requires a strong balance of leadership, commercial awareness, and customer focus within a fast-paced Build-to-Rent environment.

This is an opportunity to join a growing business that values professionalism, accountability and continuous improvement.

Working Pattern
40 hours per week, working 5 days out of 7 on a rota basis between 8:00am and 8:00pm.

Key Responsibilities

Leadership & Operational Support

Support the General Manager in the day-to-day running of the site
Act as a key escalation point for operational and resident-related matters
Coordinate effectively with central support teams to ensure alignment and efficiency
Step into senior responsibilities in the absence of the General Manager

Customer Service & Resident Engagement

Deliver and embed a first-class customer service culture across the team
Support the planning and delivery of resident engagement strategy, including events and community initiatives that enhance the resident experience.
Create a strong sense of community through communication and resident interaction
Proactively gather and act on resident feedback to drive continuous improvement
Manage resident communications, queries, and complaints professionally and effectively
Promote positive resident reviews and reputation across relevant platforms

Leasing Performance & Resident Lifecycle

Oversee leasing processes from enquiry through to move-in and move-out, ensuring full compliance
Work with the Regional Leasing Manager to drive occupancy, retention, and leasing strategy
Ensure apartments and communal areas are presented to the highest standard
Monitor local market trends and competitor activity to support performance
Oversee renewals, negotiations, and resident retention initiatives
Ensure all legal and company requirements (including KYC and Right to Rent) are met
Manage deposit returns and ensure compliance with relevant regulations
Ensure applicants receive an outstanding experience throughout the leasing journey.

Team Leadership & Development

Lead, mentor, and develop the Leasing and Resident Services teams
Set clear KPIs and performance expectations, conducting regular reviews
Support recruitment, onboarding, and ongoing training of team members
Drive engagement, motivation, and a high-performance culture
Manage rotas and ensure adequate team coverage at all times
Ensure compliance with HR processes including Right to Work checks for new employees.

Compliance & Administration

Ensure all leasing and operational procedures are followed accurately and consistently
Maintain strong knowledge of relevant legislation and industry best practice
Ensure accurate use of CRM systems and operational platforms
Support audits and ensure all documentation is compliant and up to date

Commercial & Asset Performance

Support the delivery of occupancy and revenue targets
Maintain awareness of site budgets and support cost control
Assist with procurement processes, ensuring adherence to company procedures
Contribute to initiatives that enhance asset performance and resident experience

About You

We are looking for an experienced and driven professional with a strong background in residential lettings, Build-to-Rent, or hospitality. You will be a confident leader with the ability to motivate and develop teams while maintaining a sharp focus on customer experience and commercial performance.

You will bring a proactive, solutions-focused approach, with excellent organisational and communication skills. Comfortable working in a fast-paced environment, you will be able to manage competing priorities, resolve challenges effectively, and continuously look for ways to improve service delivery and operational efficiency.

You will be passionate about creating outstanding resident experiences while driving team performance and contributing to the overall success of the asset.

Desirable

ARLA or IRPM qualification (or willingness to work towards)
Strong understanding of leasing strategy and market dynamics
Experience managing budgets and supporting asset performance
Knowledge of resident engagement strategies and community building initiatives
Experience working within a multi-site or large-scale residential environment

Essential

Proven management experience within residential property, Build-to-Rent, PRS, PBSA, or hospitality
Experience in lettings or a similar environment
Strong leadership and team management experience
Excellent customer service, negotiation, and complaint handling skills
Working knowledge of deposit protection regulations and lettings compliance
Strong organisational skills with the ability to manage multiple priorities
Proficient in Microsoft Office and CRM/property management systems

What We Offer

Competitive salary and annual discretionary bonus
Employer matched pension scheme
Life Insurance
Generous annual leave entitlement, with the option to buy more
Cycle to Work scheme
Retail, leisure and lifestyle discounts
Employee wellbeing support

Why Colby River?

Colby River combines disciplined investment with operational expertise and a commitment to quality at every stage of the asset lifecycle.

Joining us means being part of a business with clear direction and strong governance — where your contribution, whether operational or strategic, plays a vital role in our continued growth.

Quick apply

Refine Your Search

resident services manager jobs in oldham, eng

Resident Services Manager

Operations Manager - Supported Living

Senior Support Worker - Days & Nights

Families First Programme Manager

Resident Liaison Officer

Deputy Manager - Residential Mental Health

Higher Level Business Support Officer

Jigsaw Homes Group Limited

General Manager

Care Home Manager

Independent Living Advisor

Senior Care Assistant

Front of House Manager

Senior Business Services Administrator

Senior Care Assistant

Lead ER Specialist

News and Media Manager

People Services Delivery Partner

Duty and Advice Social Worker

Resourcing Support Officer

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