business analyst Work, Jobs in oldham (with Salaries)

IT Service Management Senior Business Analyst
Freshfields —Manchester
- Full-time
- Presentation skills
- IT
- Communication skills
Business Analyst - 12 Month Fixed Term
Flair Rugs —Glossop
- £40,000 - £45,000 a year
- Monday to Friday
- Hybrid work
- ERP systems
- Agile
- Free parking
- Employee discount
Business Analyst
Public Sector Resourcing —Manchester
- Full-time
Business Analyst
Projentum —Manchester
- £565 a day
- Data analysis skills
Business Analyst
Freshfields —Manchester
- Full-time
- Azure
- Analysis skills
- Agile
5d
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
12d
Business Analyst - IT Projects
Mark43 —Manchester
- Full-time
- Data analysis skills
- Mentoring
- Organisational skills
Customer & Supplier Master Data Analyst
ADI Global Distribution —Oldham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- Customer service
Business Analyst
DF Capital —Manchester
- Full-time
- Salesforce
- Bachelor's degree
- Business
- Annual leave
- Gym membership
Quick apply
Business Analyst (DV Security Clearance)
CGI —Manchester
- Full-time
- Hybrid work
- Agile
- In-person
Quick apply
Business Analyst
SFG20 —Manchester
- Full-time
- Remote
- Continuous improvement
- Communication skills
- Employee discount
18h
Digital Business Analyst
Amentum —Manchester
- Full-time
- Project management
- Communication skills
- Flexible schedule
13d
Business Systems Analyst
Whitham Mills Engineering Limited —Manchester
- £42,000 - £50,000 a year
- Full-time
- SQL
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
14d
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £48,131 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Fitch Ratings | Business Analyst - Manchester, UK
Fitch Group —Manchester
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
IT Business Analyst
AstraZeneca —Macclesfield
- Project management
- Machine learning
- Mentoring
7d
Business Analyst
LNV Consulting —Manchester
- £33,000 - £36,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Continuous improvement
- Free parking
- Work from home
Quick apply
Data Business Analyst
Evolution Money —Manchester
- Up to £60,000 a year
- Full-time
- Azure
- SQL
- SharePoint
Quick apply
Change Analyst
NRG —Manchester
- Software development
Performance Analyst
Scrumconnect Consulting —Manchester
- £300 - £325 a day
- SQL
- Agile
- IT

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IT Service Management Senior Business Analyst

Freshfields -
Manchester

Apply Now

Job details

Full-time

Qualifications

Incident management
Business processes
Presentation skills
ITIL
ServiceNow
IT
Communication skills

Full job description

Role Summary

This role supports the delivery of efficient and effective Service Management processes within the Freshfields Global Centre in Manchester. It involves developing subject matter expertise in ITSM processes, analysing the impact of change, identifying opportunities for improvement, and ensuring processes align with business needs and industry best practice.

Working closely with process owners and stakeholders across IT, business services and legal teams, the role focuses on refining and implementing processes, maintaining strong ServiceNow knowledge, and driving continual service improvement to enhance overall service delivery.

Key responsibilities and deliverables

Develop and maintain a thorough understanding of the business processes.
Develop a deep understanding of the processes you are working with so that you become the subject matter expert.
Perform analysis of the impact of change requirements providing clear, concise and objective recommendations on how to proceed.
Identify and apply the right tools and methods to identify the user experience, characteristics and tasks, and the technical, organisational, and physical environment in which your processes operate.
Analyse the business processes that are impacted by your ITSM processes; identify pain points and inefficiencies, assesses feasibility of change, and recommend new approaches.
Facilitate open communication and discussion between stakeholders, defining the right approach to achieve desired outcomes.
Work with Process owners to promote understanding of the need for changes, refinement, providing detail where needed in the development lifecycle.
Developing and using your knowledge of the business to ensure that process owners maintain a business perspective on how new processes will be delivered, including planning around key business cycles, selecting appropriate customers for pilot, etc.
Grow relationships with key stakeholders across IT, business services and/or legal practice groups depending on role.
Create detailed requirements documentation for the ServiceNow toolset, including catalogue and Virtual Agent flows where appropriate. Understand the capabilities and best practice guidance for ServiceNow in order to assure the roadmap.

Key requirements

Essential

Strong ITIL knowledge and experience, as well as knowledge of Incident Management tool sets
Experience managing and maintaining effective supplier relationships, where ‘desk to desk’ processes are in place
Experience assisting in the setup, process mapping and documentation of new processes
Experience creating and updating knowledge base articles when required
Exposure to assisting with ISO processes and associated tasks
Good working knowledge of ServiceNow
Experience assisting in developing and maintaining procedures and processes in line with Industry standard best practice and continual service improvement
Exposure to working primarily within a support team but also be comfortable presenting ideas to Senior Management and Clients
A passion for Service Management, focus on continual improvement and enthusiasm to learn
Strong communication/presenting ability
Strong decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
An ability to effectively influence others and where necessary modify their opinions, plans, or behaviours
An understanding of business needs and commitment to delivering high-quality, prompt, and efficient service to the business
An understanding of organizational mission, values, and goals and consistent application of this knowledge

Experience and qualifications in the following areas will be reviewed and seen as a benefit however are not mandatory:

Desirable

Current vendor accreditations in ServiceNow
Exposure to legal industry specific technologies and tools

Inclusion

Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing.

Freshfields is a Ban the Box employer. We ask applicants to disclose criminal convictions only when a conditional job offer is made. A conviction does not automatically lead to withdrawal of the offer: we make decisions on a case by case basis and take a number of factors into account (eg the role you are applying for and the circumstances of the offence). You would have the opportunity to discuss the matter with us before we make a decision.

Apply Now

Refine Your Search

business analyst jobs in oldham

IT Service Management Senior Business Analyst

Business Analyst - 12 Month Fixed Term

Business Analyst

Business Analyst

Business Analyst

Reporting and Insight Analyst

Business Analyst - IT Projects

Customer & Supplier Master Data Analyst

Business Analyst

Business Analyst (DV Security Clearance)

Business Analyst

Digital Business Analyst

Business Systems Analyst

Senior Reporting and Insights Analyst

Fitch Ratings | Business Analyst - Manchester, UK

IT Business Analyst

Business Analyst

Data Business Analyst

Change Analyst

Performance Analyst

I want to receive the latest job alerts for business analyst in oldham

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