Assurance managers Work, Jobs in Ormiston, Eln (with Salaries)

Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
4d
Client Relations Executive
Elior UK —Edinburgh
- £63,000 a year
- Full-time
- Analysis skills
- Contracts
- Communication skills
Quick apply
Membership Manager
Royal Highland and Agricultural Society of Scotland —City of Edinburgh
- £33,500 - £36,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Life insurance
Quick apply
1d
249910 (KMc) Senior Capital Programme Manager
NHS Scotland —Lothian
- £76,888 - £82,251 a year
Senior Housing Officer
Link Group Limited —Livingston
- £50,785 - £55,761 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Employee assistance programme
- Employee discount
4d
Middle Office Strategic Onboarding & Implementation Associate
Standard Life —Edinburgh
- From £41,800 a year
- Hybrid work
- SQL
- Travel
- Organisational skills
L&D Systems & Projects Co-ordinator
Apex Hotels Ltd —Edinburgh
- Part-time
- Hybrid work
- Travel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
9d
Data Governance Manager
Diligenta —Edinburgh
- £61,029 - £76,286 a year
- Full-time
- Analysis skills
- Employee assistance programme
Quick apply
14d
Food and Beverage Manager
Stobo Castle Health Spa —Peebles
- Full-time
- Hospitality
- Supervising experience
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Account Manager
Elis —Edinburgh
- Employee assistance programme
Radiology Manager
Spire Healthcare —Edinburgh
- Full-time
- Bachelor's degree
- Leadership
- Annual leave
Collections Manager (Services)
Historic Environment Scotland —Edinburgh
- From £34,721 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Word processing
- English
- Annual leave
- Flexible schedule
9d
Quality Assurance Technician
Farne Salmon & Trout —Duns
- £29,355 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Communication skills
- Health & wellbeing programme
- Life insurance
Quick apply
4d
Housing and Communities Manager
Link Group Limited —Livingston
- £56,644 - £62,229 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
4d
Veterinary Business Manager - Royal Canin
Mars —Edinburgh
- £38,000 - £40,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Gym membership
Executive Administration Assistant
triSaaS (Enhance) —Edinburgh
- Part-time
- Microsoft Office
- Hotel
- SharePoint
- Free parking
- Sick pay
Quick apply
8d
Retail Sales Consultant
ELEMIS —Edinburgh
- Full-time
- Sales
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Senior Communications Consultant
Aegon —Edinburgh
- £39,680 - £59,520 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
8d
Senior PMO Manager
The Scottish Government —Galashiels
- Full-time
- Hybrid work
- Presentation skills
9d
Project Delivery Manager
The Scottish Government —Galashiels
- Full-time
- Hybrid work
- Presentation skills
4d

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assurance managers jobs near ormiston, eln

Team Manager - Contact Centre

Aptia Group -
Edinburgh

Apply Now

Job details

Full-time
4 days ago

Benefits

Company pension

Qualifications

Microsoft Powerpoint
Pension
Microsoft Excel
Management
Data analysis skills
Microsoft Office
Quality assurance
Financial services
Leadership
Communication skills

Full job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

We have a new opportunity for an experienced Contact Centre Manager to join our First Contact Team (FCT), ensuring exceptional service delivery and positive outcomes for pension scheme members.

This is a high-impact role where you’ll drive operational excellence, coach and develop a team of advisors, and ensure all interactions meet strict regulatory standards. You’ll play a key role in shaping performance, enhancing capability, and embedding a culture of compliance and continuous improvement.

This is a hybrid working position aligned to our offices in Edinburgh.

What You’ll Be Doing

Lead, coach, and develop a team of contact centre agents, driving performance through regular 1:1s, feedback, and capability plans
Own operational delivery, ensuring service levels (SLAs), call handling metrics, and first-contact resolution targets are met
Monitor and improve performance, using data and KPIs to identify trends and implement corrective actions
Champion compliance, ensuring adherence to regulatory requirements including FCA Consumer Duty and data protection standards
Drive change and continuous improvement, supporting the adoption of new processes, technologies, and ways of working
Enhance team engagement and wellbeing, fostering a positive culture and managing absence, retention, and recognition
Lead recruitment and talent development, identifying high-potential individuals and supporting career progression

What You’ll Bring

Proven contact centre leadership experience, ideally within a financial services or pensions environment
Strong people management and coaching skills, with a passion for developing others
Solid understanding of regulatory and compliance frameworks (e.g. FCA, Consumer Duty, data protection)
Experience managing performance metrics, SLAs, and operational KPIs
Ability to lead through change and transformation in a fast-paced environment
Excellent communication and stakeholder management skills

Key Skills & Experience

Quality assurance and call monitoring expertise
Performance reporting and data analysis
Workforce planning and scheduling tools
Telephony and contact centre systems
Strong working knowledge of MS Office (especially Excel and PowerPoint)

This is a great opportunity to take on a management role in a critical, customer-facing function.

You will be part of a collaborative team, and will shape the future of service delivery and customer experience.

Please apply by COB 19 June 2026.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

Apply Now

Refine Your Search

assurance managers jobs in ormiston, eln

Team Manager - Contact Centre

Client Relations Executive

Membership Manager

249910 (KMc) Senior Capital Programme Manager

Senior Housing Officer

Middle Office Strategic Onboarding & Implementation Associate

L&D Systems & Projects Co-ordinator

Data Governance Manager

Food and Beverage Manager

Account Manager

Radiology Manager

Collections Manager (Services)

Quality Assurance Technician

Housing and Communities Manager

Veterinary Business Manager - Royal Canin

Executive Administration Assistant

Retail Sales Consultant

Senior Communications Consultant

Senior PMO Manager

Project Delivery Manager

I want to receive the latest job alerts for assurance managers in ormiston, eln

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