Service delivery manager Work, Jobs in Orpington (with Salaries)

Service Delivery Coordinator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
11h
Service Delivery Manager
INFINITY GROUP —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Sales
- Annual leave
Quick apply
Organised Immigration Crime (OIC) Investigator
National Crime Agency —Gillingham
- £4,379 a month
- Overtime
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Annual leave
8d
Service Improvement Manager
Leonard Cheshire —Bromley
- £53,977 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Orpington
- Weekend availability
- Oracle
- Salesforce
- English
MASSIMO DUTTI GENERAL MANAGER BROMLEY
INDITEX —Bromley
- Full-time
- Sales
- Leadership
Quick apply
Home Claims Handler
Trinity Claims —Tonbridge
- £29,000 - £31,000 a year
- Remote
- Analysis skills
- Contracts
- Free parking
- Annual leave
Quick apply
9d
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
Collection/Delivery Driver
Nella Cutlery Services —Deptford
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Contract Manager - Cleaning
Cabenco —Canary Wharf
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Spanish
- Microsoft Excel
Quick apply
Housing Officer
Rhythmic Care UK Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Sick pay
Quick apply
Operations Assistant Manager, Serviced Apartments
Marlin —London
- £32,000 - £35,000 a year
- Full-time
- Sales
- Supervising experience
- Human resources
- Referral programme
Quick apply
Delivery Team Trainer
Evri —Dartford
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Travel
11d
Collection/Delivery Driver
Nella Cutlery —Camberwell
- From £42,900 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
Postal Delivery Drivers
Royal Mail Group —Westerham
- £13.68 an hour
- Overtime
Postal Delivery Driver
Royal Mail Group —Swanley
- £16.24 an hour
- Overtime
8d
Final Mile Territory Manager
Evri —Orpington
- £35,000 - £39,000 a year
- Full-time
- Remote
- Analysis skills
- Organisational skills
- IT
7d
Social Media Marketing
beck evans —Sidcup
- £28,000 - £32,000 a year
- Full-time
- Social media management
- Computer literacy
- Microsoft Office
- Free parking
Quick apply
IT Service Delivery Lead
LSEAT —Orpington
- £56,821 - £61,181 a year
- Full-time
- Organisational skills
- IT
- School

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service delivery manager jobs near orpington

Service Delivery Coordinator

SoClean Commercial Services PLC -
Orpington

Quick apply

Job details

Permanent | Full-time
£35,000 a year
11 hours ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Organisational skills
Relationship management
IT
Communication skills

Full job description

The Service Delivery Co-ordinator is responsible for supporting the successful delivery of commercial cleaning services across a portfolio contracts. Acting as a key link between clients, operational teams, and management, the role ensures service requests are managed efficiently, customer expectations are met, and operational and administrative processes run smoothly.

The successful candidate will oversee service delivery administration, support Area Managers with client communications, assist with coordinating reactive works, and support continuous improvement initiatives to ensure the highest standards of customer satisfaction and operational excellence.

Key Responsibilities

Service Delivery Support

Act as a point of contact support Area Managers with client enquiries, service requests, and issues.
Log, monitor, and manage reactive and planned service requests from receipt through to completion.
Liaise with Area Managers and Supervisors to track the progress of tickets raised and ensure successful completion.
Escalate service delivery issues and risks to management where required.

Client Relationship Management

Respond promptly and professionally to customer enquiries, complaints, and requests.
Provide regular updates to Area Managers and clients regarding service delivery and job status.

Contract Administration

Maintain accurate records of contracts, customer information, service requests, and correspondence.
Raise and manage work orders through company systems.
Support the administration of contract renewals, variations, and additional works.
Ensure all contractual documentation is accurately maintained and readily accessible.
Assist with invoicing support and the administration of chargeable works.

Reporting and Performance Monitoring

Track open and completed works and ensure records remain up to date.
Identify recurring issues and trends and escalate recommendations for improvement.

Compliance and Quality Assurance

Support quality assurance programmes, audits, and service inspections.
Maintain records relating to health and safety, training, compliance, and quality standards.
Ensure company policies, procedures, and contractual obligations are followed.
Assist in preparing documentation for client audits and performance reviews.
Support mobilisation activities for new contracts where required.

General Administration

Maintain electronic filing systems and operational databases.
Prepare professional correspondence, reports, meeting minutes, and presentations.
Support the wider operations team with administrative and coordination tasks.
Contribute to projects aimed at improving efficiency, customer service, and operational performance.

Skills and Experience

Essential

Excellent organisational and prioritisation skills.
Strong customer service and relationship management abilities.
Excellent verbal and written communication skills.
High level of accuracy and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Strong IT skills, including Microsoft Outlook, Word, Excel, Teams, and CRM systems.
Ability to work independently and collaboratively within a team.

Personal Attributes

Customer-focused and service-driven.
Professional, confident, and approachable.
Proactive and solutions-oriented.
Excellent problem-solving skills.
Strong attention to detail.
Resilient and adaptable.
Ability to build positive relationships at all levels.
Committed to continuous improvement and high standards of service

Why Join Us?

As a Service Delivery Co-ordinator, you will play a key role in ensuring our clients receive consistently high standards of service. This is an excellent opportunity to join a growing commercial cleaning business where you can contribute to operational success, build strong client relationships, and support the delivery of exceptional cleaning services.

Pay: £35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in orpington

Service Delivery Coordinator

Service Delivery Manager

Organised Immigration Crime (OIC) Investigator

Service Improvement Manager

Delivery Partner Manager, UKIE DPM

MASSIMO DUTTI GENERAL MANAGER BROMLEY

Home Claims Handler

Assistant Customer Service Manager

Service Delivery Manager

Collection/Delivery Driver

Contract Manager - Cleaning

Housing Officer

Operations Assistant Manager, Serviced Apartments

Delivery Team Trainer

Collection/Delivery Driver

Postal Delivery Drivers

Postal Delivery Driver

Final Mile Territory Manager

Social Media Marketing

IT Service Delivery Lead

I want to receive the latest job alerts for service delivery manager in orpington

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