Located in the heart of Leeds, The Queens Hotel is a place like no other. Marrying authentic art deco glamour with on-trend fittings and furnishings, this newly refurbished city-centre retreat offers style and comfort in equal measure.
As Event Office Manager, you will lead all aspects of the Event Sales function, driving meeting and events revenue through effective management of enquiries, repeat business, and confirmed bookings.
You will ensure team targets are consistently exceeded while delivering exceptional client service in line with agreed response times and service level agreements (SLAs).
Working closely with the Revenue team, you will support pricing strategies and maximise profitability across bedrooms, conference facilities, and event spaces.
Benefits
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Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
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28 days holiday, including bank holidays, increasing yearly to 33 days;
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Discounts across retail, restaurants, events and more through our benefits & rewards portal;
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Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
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Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
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Yearly complimentary Axiom Xcape stayover after one year of service;
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A growing team with great training, progression, and promotion opportunities;
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Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
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Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!
Key Responsibilities
Revenue & Sales Management
- Maximise conversion and revenue opportunities across all Meetings & Events business streams.
- Analyse market trends and performance data to develop future pricing and sales strategies for meeting and event spaces, including both packaged and bespoke offerings.
- Implement and manage inventory strategies within ASEM and distribution channels in collaboration with the Director of Sales and Revenue Manager.
- Prepare and distribute weekly event forecast updates to support commercial planning and decision-making.
- Present key business updates, opportunities, and booking performance during weekly and monthly revenue meetings.
- Support hotel budget planning
- Oversee large-scale event enquiries from initial booking through to delivery
- Identify and communicate sales opportunities and leads to the Director of Sales.
- Manage daily account administration and credit control processes
Leadership & Operational Management
- Lead, motivate, and manage the performance of the Event Sales Office team to achieve departmental objectives.
- Ensure effective diary and event management processes are in place to maximise revenue and operational efficiency.
- Conduct post-event follow-ups, gathering and acting on customer feedback to continuously improve service delivery.
- Maintain exceptional product knowledge across the company portfolio to effectively promote facilities and services.
- Organise and conduct client site inspections, show rounds, familiarisation (FAM) trips, and client entertainment activities where required.
- Ensure all client and event information is accurately recorded and maintained within ASEM.
Collaboration & Communication
- Work closely with the Reservations Manager to ensure event strategies align with room budget and forecasting objectives.
- Build strong working relationships with Director of Sales to promote sales awareness and foster a positive commercial culture throughout the hotel.
- Develop effective relationships with the Regional Key Account Sales Team to ensure alignment with the hotel’s commercial needs and priorities.
- Attend relevant hotel and group communication meetings as required.
Administration & Compliance
- Ensure all administration systems and processes operate efficiently and effectively.
- Maintain accurate client profiles and activity records within ASEM in line with company standards.
- Understand and adhere to company accounting procedures relating to corporate credit facilities and event deposits.
- Conduct regular competitor analysis, reviewing market activity, promotions, and refurbishment plans, and communicate findings to support continuous improvement initiatives.
- Recruitment
You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.
Having these core skills will put you one step further to joining Axiom Hospitality and The Queens Hotel.
Opportunities for all
At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.
Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.
