Service delivery manager Work, Jobs in Otford (with Salaries)

Service Delivery Manager (UK)
Ness Digital Engineering —London
- Full-time
8d
Collection/Delivery Driver
Nella Cutlery Services —Orpington
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
5d
Train Service Manager
c2c Railways —Upminster
- £58,332 - £64,814 a year
- Full-time
- English
Quick apply
1d
Club Operations Manager
The Limpsfield Club —Tandridge
- £34,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
1d
Transformation Manager
RHP —Teddington
- £85,636 a year
- Full-time
- Project management
- Annual leave
8d
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
1d
Service Delivery Manager
WallStreetDocs —London
- Full-time
- Organisational skills
- Financial services
- Communication skills
Senior Service Delivery Manager
SoftwareONE —London
- Full-time
- Leadership
- Communication skills
Delivery Programme Manager
North London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Annual leave
3d
Head of Delivery
Fat Beehive —London
- £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- APIs
- Agile
- Annual leave
Quick apply
3d
Delivery Manager
Royal Borough of Greenwich —London
- £49,056 - £52,194 a year
- Mentoring
- In-person
- Annual leave
- Employee discount
3d
Project Delivery Manager
The Guinness Partnership —Crawley
- £53,433 a year
- Full-time
- Customer service
- Project management
- Construction
5d
Technology Manager
RHP —Teddington
- £85,883 a year
- Full-time
- Leadership
- Annual leave
7d
Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
5d
Service Delivery Manager (DFS)
HCLTech —London
21h
Store Manager
PetsCorner —Sevenoaks
- £27,000 a year
- Full-time
- Heavy lifting
- Customer service
- IT
- Employee discount
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Bench General Manager
Five Guys UK —Sevenoaks
- Up to £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Shift Manager
Greggs —Swanley
- £14 an hour
- Supervising experience
- Employee discount
Quick apply

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Service Delivery Manager (UK)

Ness Digital Engineering -
London

Apply Now

Job details

Full-time
8 days ago

Full job description

Why Ness

We know that people are our greatest asset. Our staff’s professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world’s leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.

You’ll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.

You’ll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities and attractive compensation.

Requirements and responsibilities

The Service Delivery Manager plays a crucial role in ensuring smooth service operations and maintaining customer satisfaction.

What you’ll do

Client Satisfaction: Service delivery managers focus on meeting client expectations, resolving issues, and ensuring services align with agreed-upon service level agreements (SLAs) and operational level agreements where applicable. The Service Delivery Manager will build strong relationships with our internal clients, ensuring their needs are understood and met. They act as a bridge between technology and our internal clients, fostering trust and communication.
Relationship Management: They handle client relationships, coordinate with project teams were needed, and work with technology services.
Continuous Improvement: Service delivery managers help identify improvement initiatives, help resolve customer issues promptly, and collaborate with other groups in SRE for seamless service delivery
Gathering and understanding customer requirements/SLA’s and communicating to Ratings Services owners in a regular interval
Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
Addressing escalations and improving the services through strategical initiatives
Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
Providing periodic major incident metrics reports to the stakeholders

What you’ll bring

Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization – subject matter experts, functional leads, departmental heads, executives
Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable

Not checking every single requirement?

If this role sounds good to you, even if you don’t meet every single bullet point in the job description, we encourage you to apply anyway. For most of the candidates that applied, we found a role that was a very good fit with their skills.

Let’s meet and you may just be the right candidate for one of our roles.

At Ness Digital Engineering we are willing to build a work culture that is based on diversification, inclusion, and authenticity.

Apply Now

Refine Your Search

service delivery manager jobs in otford

Service Delivery Manager (UK)

Collection/Delivery Driver

Train Service Manager

Club Operations Manager

Transformation Manager

Service Delivery Manager

Service Delivery Manager

Senior Service Delivery Manager

Delivery Programme Manager

Head of Delivery

Delivery Manager

Project Delivery Manager

Technology Manager

Control Centre Duty Manager

Service Delivery Manager (DFS)

Store Manager

Head of CS - Under 18s Services

Bench General Manager

Client Engagement Manager

Shift Manager

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