At Zenith, we've been helping organisations move further, smarter and more sustainably for over 30 years. As the UK's leading independent leasing and fleet management provider, we're proud of our people, our award-winning service and our ambition to be the UK's most customer-focused fleet partner.
We manage almost 170,000 vehicles and work with some of the UK's best-known businesses, delivering everything from fleet management and vehicle funding to salary sacrifice, accident management and consultancy services.
As our business continues to grow, we're looking for a Customer Account Executive to join our Account Management team.
If you're passionate about building relationships, delivering great customer service and developing a career in account management, this could be the perfect next step.
As a Customer Account Executive, you'll be trusted to manage your own portfolio of business customers, becoming their key day-to-day contact and helping them get the most from their partnership with Zenith. You'll build lasting relationships, solve problems, provide valuable support and play an important role in delivering an outstanding customer experience.
This is a role where you'll quickly gain responsibility and exposure. You'll work directly with customers, lead review meetings, analyse performance data and collaborate with teams across the business to deliver positive outcomes. You'll learn how large customer relationships are managed while developing commercial, analytical and stakeholder management skills that will benefit you throughout your career.
This role offers the chance to broaden your experience within one of the UK's most successful and respected fleet management businesses. Most importantly, you'll be joining a business that invests in its people. Many of our colleagues have built long-term careers at Zenith, progressing into senior account management, leadership and specialist roles. If you're looking for a role where you can learn, grow and make a genuine impact, we'd love to hear from you.
- Managing your own portfolio of customer accounts and becoming their trusted point of contact
- Building strong relationships with key customer stakeholders and understanding their business objectives
- Leading regular customer review meetings, both virtually and face-to-face
- Producing insightful management information, reports and review packs that help customers make informed decisions
- Taking ownership of customer fleet policies, processes and operational performance
- Resolving customer and driver queries efficiently, ensuring excellent service throughout the customer journey
- Managing complaints and escalations through to successful resolution
- Identifying opportunities to improve fleet efficiency, customer outcomes and commercial performance
- Monitoring service levels and performance metrics, recommending improvements where required
- Maintaining accurate systems, documentation and customer records
- Supporting colleagues and sharing best practice to contribute to a high-performing team culture
- Staying up to date with industry developments and Zenith's evolving products and services.
- Experience in a customer-focused, account management or client relationship role
- Strong stakeholder management skills with the ability to work effectively across multiple teams
- Experience working to KPIs, SLAs and service targets
- The confidence to lead customer meetings and present information clearly and professionally
- Strong analytical and problem-solving skills, with experience interpreting and presenting data
- Advanced organisational skills and excellent attention to detail
- Good Microsoft Office skills, particularly Excel
- A proactive approach and the ability to manage multiple priorities effectively
- A passion for delivering exceptional customer experiences.
It would be great if you also have:
- Experience producing customer-facing management information and business reviews
- Experience handling complex customer escalations and complaints
- Salary up to £29,705 per annum plus bonus
- 24 days annual leave & 1 day for your birthday plus bank holidays
- The option to buy or sell holidays (+5 or -3)
- Pension - 6.25% employer contribution
- Flexible benefits where employee can opt into additional benefits such as dental, cycle to work scheme, critical illness cover, health cash plans and more
- Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Season Ticket Loans, AA breakdown cover
- Perks at Work – save money on everyday essentials with access to a shopping discounts site.
- Support for your wellbeing – access to company GP, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
- Development opportunities through our MyGPS personal development framework
- Sports and social clubs, company activities, and team events
- Inclusive culture with colleague-led equality networks
- Free onsite parking
- Agile working - you will have the opportunity to work remotely when it works for the Customer, Zenith and yourself
- Our customers trust us – partnering with some of the UK's largest and most recognisable brands.
- Our people stay with us – we've built a collaborative, supportive culture where people are empowered to make an impact.
- We're ambitious – backed by recent recapitalisation, major investment, a clear strategy for long-term growth and a thriving fleet of almost 170,000 vehicles.
- We're award-winning – including Leasing Company of the Year (Fleet News 2026), Large Business of the Year and Diversity & Inclusion Award winners at the Yorkshire Post Excellence in Business Awards, and Wellbeing Award winners at Fleet News 2025.
- We're leading the transition to sustainable mobility – with over 41% of our fleet now Battery Electric Vehicles and a long-standing commitment to sustainability.
- We're invested in your future – offering clear development opportunities, structured career pathways and the chance to build a long-term career with a market leader.
We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
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