Customer solutions specialist Work, Jobs in Otley, Wyk (with Salaries)

Customer Solutions Specialist (IVA's)
StepChange Debt Charity —Leeds
- £25,800 a year
- Full-time
- Hybrid work
- Analysis skills
- Case management
- Financial services
Customer Care Administrator
Zenith —Leeds
- From £26,215.15 a year
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Annual leave
8d
Learning and Development Specialist
StepChange Debt Charity —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Travel
9d
Bookings & Compliance Coordinator (Remote)
Topp Language Solutions —West Yorkshire
- £12.71 - £15.00 an hour
- Part-time
- Remote
- Customer service
- Analysis skills
- Organisational skills
Quick apply
Customer Support Specialist
M3EU —Leeds
- Full-time
- Hybrid work
- Communication skills
- Time management
Quick apply
Rapid Response Customer Service Representative
FMG —Huddersfield
- £29,741.59 a year
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Specialist
Flint Bishop —Leeds
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Product Specialist
TPP —Leeds
- £60,000 a year
- Spanish
- Travel
Configuration Management Specialist
Fluor Corporation —Harrogate
- Monday to Friday
- Customer service
- Word processing
- Maintenance
Managing Director
Techbelt —Elland
- £110,000 - £125,000 a year
- Full-time
- Sales
- Engineering
- Master's degree
- Relocation assistance
Quick apply
3d
Part-Time Visitor Control Center (VCC) Operations Specialist – UK
CenCore Associates —Harrogate
- Part-time
- Communication skills
14d
Customer Service Advisor
D B Orthodontics Ltd —Silsden
- £24,785 - £26,000 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
Quick apply
1d
Customer Success Manager - B2B
Core Telecom —Leeds
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
Quick apply
2d
Visitor Control Center (VCC) Operations Specialist – UK
CenCore Associates —Harrogate
- Weekend availability
- Communication skills
14d
Customer Service Support Advisor
ENGIE —Leeds
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Customer Services Support Officer
Leeds City Council —Leeds
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
2d
Part-Time Access Control Specialist - UK
CenCore Associates —Harrogate
- Part-time
- Military
- English
Customer Advisor
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- Bilingual
- Spanish
- Salesforce
Quick apply
Customer Success Account Manager
Simpson Associates —York
- Hybrid work
- CRM software
- Azure
- Organisational skills
Quick apply
14d

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customer solutions specialist jobs near otley, wyk

Customer Solutions Specialist (IVA's)

StepChange Debt Charity -
Leeds

Apply Now

Job details

Permanent | Full-time
£25,800 a year

Qualifications

Analysis skills
Case management
Financial services
Communication skills
Negotiation

Full job description

Salary £25,800

Location Leeds/Hybrid

Shift Pattern Monday to Friday hours between 8am - 6pm

Contract Type Permanent

Hours of Work per Week 35

Closing Date 25/06/2026

Ref No 2401

Documents

Role Profile
(Word, 80.26kb)

Do you enjoy helping people find practical solutions during difficult financial situations?

Are you confident balancing client needs, detailed information and commercial outcomes to achieve the best possible result?

Do you have strong communication and negotiation skills, with the ability to manage complex conversations professionally and empathetically?

We’re looking for a proactive and detail-focused Customer Solutions Specialist (IVAs) to join our Voluntary Arrangements team (internally known as an IVA Drafter). This is a great opportunity for someone with strong transferable skills in negotiation, customer resolutions, case management or financial services who enjoys problem solving and working in a fast-paced, client-focused environment.

In this role, you’ll support clients through an important stage of their financial journey, helping gather and assess information, manage complex cases and work towards sustainable outcomes that support both client needs and organisational standards.

No previous IVA experience is required — we’re more interested in your ability to communicate effectively, analyse information, build trust with clients and manage negotiations confidently.

About the Role

In this role, you’ll manage a caseload of clients through the case preparation and solution set-up process, supporting them from initial information gathering through to final outcome. You’ll review financial and supporting information, identify discrepancies or missing details, and ensure cases are accurate, complete and progressed efficiently.

You’ll work closely with clients throughout the process, acting as a key point of contact and supporting them through sensitive and sometimes challenging conversations with professionalism, empathy and confidence. You’ll also communicate with external stakeholders and negotiate realistic outcomes that balance both client circumstances and commercial considerations.

Alongside managing case progression, you’ll prepare clear and accurate written documentation, maintain detailed records and ensure all work is completed in line with internal quality standards, policies and regulatory requirements.

You’ll work both independently and collaboratively with colleagues to manage workloads, support successful outcomes and contribute to continuous improvements across the wider team.

What We’re Looking For

We’re looking for someone with experience in a customer-focused, case management or regulated environment, ideally where you’ve handled detailed conversations, managed competing priorities and worked towards successful outcomes.

You’ll bring:

Strong communication and relationship-building skills
Confidence handling sensitive conversations and negotiating outcomes
Good analytical skills and attention to detail
The ability to manage workloads and prioritise effectively in a fast-paced environment
A proactive, resilient and adaptable approach to work

Experience within financial services, debt advice, complaints handling, collections, customer resolutions or case management would be beneficial, but is not essential.

Equality, Diversity & Inclusion

Equality, diversity and inclusion are incredibly important to us; we have a culture of belonging. We’re always looking to increase the diversity of our workforce to ensure we can provide the best service possible for everyone. It’s not just about the professional experience you bring — we’re interested in who you are and your potential. If there’s an adjustment to our recruitment process that would help you to be your best, speak to our team and they’ll be happy to help.

Apply Now

Refine Your Search

customer solutions specialist jobs in otley, wyk

Customer Solutions Specialist (IVA's)

Customer Care Administrator

Learning and Development Specialist

Bookings & Compliance Coordinator (Remote)

Customer Support Specialist

Rapid Response Customer Service Representative

Customer Specialist

Customer Support Advisor

Product Specialist

Configuration Management Specialist

Managing Director

Part-Time Visitor Control Center (VCC) Operations Specialist – UK

Customer Service Advisor

Customer Success Manager - B2B

Visitor Control Center (VCC) Operations Specialist – UK

Customer Service Support Advisor

Customer Services Support Officer

Part-Time Access Control Specialist - UK

Customer Advisor

Customer Success Account Manager

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