Hotel & accommodations guest services staff Work, Jobs in Otley, Wyk (with Salaries)

Residence Receptionist - Student Accommodation
GoBritanya —Leeds
- £27,000 - £30,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
5d
Front of House Receptionist (Nights) 4 on 4 off
Supercity Aparthotels —Leeds
- £28,851 a year
- Full-time
- Microsoft Word
- English
- Hotel
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Guest Service Agent - Casual
Radisson Hotel Group —Leeds
- £12.71 an hour
- Part-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Spa Receptionist
Rudding Park Harrogate —Harrogate
- £26,895 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Hotel
- Annual leave
- Employee assistance programme
Night Auditor
Valor Hospitality —Leeds
- £13.21 an hour
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
12d
Reservations and Events Agent
Valor Hospitality —Leeds
- £12.71 an hour
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
HOTEL PORTER
Grantley Hall —Grantley
- £24,863 a year
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Receptionist
Hotel Du Vin —Harrogate
- £12.80 an hour
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
12d
Casual Health Club Receptionist
HandPickedHotels —Wetherby
- From £13 an hour
- Weekend availability
- Hotel
- Front desk
- Flexible schedule
Night Porter
Valor Hospitality —Leeds
- £12.71 an hour
- Night shift
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
1d
Part Time Receptionist
Burn Hall Hotel —York
- £14 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Hotel
Quick apply
7h
Reservationist
DoubleTree by Hilton Harrogate Majestic —Harrogate
- £13.24 an hour
- Part-time
- Hospitality
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
Spa Receptionist
The Coniston Hotel Country Estate & Spa —Skipton
- £12.71 an hour
- Weekend availability
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Annual leave
Quick apply
5d
Reception Agent
NOVOTEL —Leeds
- Full-time
- Hotel
- IT
- Hotel experience
Quick apply
Part Time Night Porter
Casa Brighouse —Brighouse
- £13.21 an hour
- Part-time
- Bilingual
- Hospitality
- Bar
Quick apply
Hotel Receptionist
Rudding Park Harrogate —Harrogate
- £26,895 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Casual Night Porter
HandPickedHotels —Wetherby
- £14 an hour
- Night shift
- Bar
- Hotel
SPA LOUNGE SUPERVISOR
Grantley Hall —Grantley
- Hotel
- Communication skills
- Store discount
- Annual leave
Quick apply
Hotel Receptionist
Crow Wood Hotel & Spa Resort —Burnley
- £27,954.66 a year
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Free parking
- Employee discount
Quick apply
Contact Centre Advisor
The QHotels Collection —Leeds
- £25,000 a year
- Weekend availability
- Customer service
- Computer literacy
- Hotel
- Free parking
- Employee assistance programme
Quick apply
7d

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Residence Receptionist - Student Accommodation

GoBritanya -
Leeds

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
5 days ago

Qualifications

Guest check-in and check-out
Customer communication
Hotel and accommodations experience
Inbound customer enquiry call handling
Customer service
Incident Reporting
Email software
Microsoft Office
Organisational skills
Front desk
Safeguarding procedures
Customer interaction
Guest services
Communication skills
Hotel experience

Full job description

Residence Receptionist

Job Overview

StuHomes, part of Education Travel and Leisure Ltd, is looking for a friendly, organised and customer-focused Receptionist to join the team at Briggate Studios, our 86-room purpose-built student accommodation residence in the heart of Leeds.

As the first point of contact for residents, prospective residents, visitors and contractors, you will play a key role in creating a welcoming, safe and professional environment. This varied front-of-house position combines excellent customer service with administration, reception management and day-to-day operational support to ensure residents receive an outstanding experience throughout their stay.

You will support the resident journey from arrival through to departure by assisting with check-ins and check-outs, managing reception services, responding to enquiries, recording maintenance requests and ensuring site security procedures are followed. The successful candidate will be calm under pressure, organised, approachable and committed to delivering exceptional customer service.

Responsibilities

Welcome residents, prospective residents, visitors and contractors in a professional, friendly and helpful manner.
Respond to telephone, email and face-to-face enquiries, providing accurate information or referring queries to the appropriate colleague.
Deliver an excellent customer experience while maintaining a welcoming, tidy and professional reception area.
Support resident check-ins, check-outs and room moves, including issuing keys and access cards, completing document checks and updating resident records.
Maintain accurate occupancy, resident and communication records using company systems.
Complete daily reception logs, shift handovers and administrative tasks accurately.
Manage incoming post, parcels, visitor registrations, contractor access and key control in accordance with company procedures.
Follow site procedures relating to access control, security, lone working, emergencies, evacuations and incident reporting.
Record maintenance and housekeeping issues, ensuring residents receive appropriate updates and requests are escalated promptly.
Support accommodation enquiries, resident communications, property viewings and re-booking activities following training.
Listen to resident concerns professionally and resolve routine issues wherever possible.
Recognise and promptly escalate complaints, safeguarding concerns, welfare issues, medical incidents, security matters or behavioural concerns to management.
Assist colleagues during busy arrival and departure periods and contribute to the smooth day-to-day operation of the residence.
Carry out reception and communal area inspections to maintain high presentation standards.
Provide clear and accurate handovers to colleagues to ensure continuity between shifts.

ExperienceEssential

Previous experience in a customer-facing role, such as reception, hospitality, residential property, retail, education or a similar environment.
Excellent customer service and communication skills, both written and verbal.
Friendly, professional and approachable manner with the ability to build positive relationships.
Strong organisational skills and attention to detail, with the ability to manage multiple tasks effectively.
Confident using Microsoft Office and email, with the ability to quickly learn booking and property management systems.
Ability to remain calm under pressure and follow company procedures.
Awareness of when resident concerns, complaints or welfare matters require escalation.
A proactive, flexible and resident-focused approach to work.

Desirable

Experience working within purpose-built student accommodation (PBSA), university accommodation, hotels, serviced accommodation or residential property.
Experience of booking systems, check-ins, access control, parcel management or property viewings.
Knowledge of safeguarding, student welfare and emergency procedures.
First Aid or Fire Marshal training.

Working Hours

Full-time, permanent position.
40 hours per week.
Working 5 days out of 7, including early, late and weekend shifts.
Based on-site
Employment is subject to satisfactory references and confirmation of the right to work in the UK.

Pay: £27,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in otley, wyk

Residence Receptionist - Student Accommodation

Front of House Receptionist (Nights) 4 on 4 off

Guest Service Agent - Casual

Spa Receptionist

Night Auditor

Reservations and Events Agent

HOTEL PORTER

Receptionist

Casual Health Club Receptionist

Night Porter

Part Time Receptionist

Reservationist

Spa Receptionist

Reception Agent

Part Time Night Porter

Hotel Receptionist

Casual Night Porter

SPA LOUNGE SUPERVISOR

Hotel Receptionist

Contact Centre Advisor

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