Property Support Administrator
Location: Remote with occasional travel to the Bradford Office
Contract: 37.5 hours | Permanent
Salary: £29,000 per annum
Are you an organised, customer-focused administrator who enjoys keeping things running smoothly behind the scenes? Do you take pride in accuracy, teamwork, and delivering a first-class service that supports both colleagues and customers? If so, this is a great opportunity to join our Property Team!
In this role, you’ll provide essential administrative support to our Property Team, helping ensure services are efficient, accurate and customer focused. You’ll work on a range of activities from planned works, complaints support and contract administration, contributing directly to high-quality service delivery and outcomes for both internal and external stakeholders.
What You’ll Do:
- Provide day-to-day administrative support to the Property team, ensuring processes are followed and service standards are met or exceeded.
- Maintain accurate records using office systems, ensuring all documentation is correctly reviewed, logged and stored.
- Support planned works administration, including updating records and processing information.
- Produce and distribute customer consultation notices, contract variations, and other key communications.
- Respond to and follow up queries from customers, contractors, leaseholders, and internal teams in a professional and timely manner.
- Generate reports, statistics. and KPI data in line with agreed deadlines and reporting requirements.
What You’ll Bring:
You’ll be a highly organised, detail-focused administrator who enjoys working in a busy environment and takes pride in delivering accurate, high-quality support. Most importantly, you’ll share our commitment to providing an excellent service that helps Property Teams and customers receive the best possible outcomes.
You’ll also bring:
- Experience in an administrative or customer service role
- Excellent organisational skills, with the ability to prioritise and manage multiple competing demands effectively.
- Confident use of Microsoft Word and Excel, with experience maintaining accurate records and systems.
- A strong commitment to delivering high standards of customer service and contributing to service improvement.
Apply Now!
Whether you’re an experienced administrator looking to develop your skills within a busy property environment or already working in a similar support role and ready for a new challenge, this is a great opportunity to use your experience to make a real impact across our Property Team.
Anchor – a great place to work
Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we’ll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
Finance
- Pension plan – contribute between 4% and 8% and we’ll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Free Blue Light Card
Career
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.
