Service delivery manager Work, Jobs in Otterbourne, Ham (with Salaries)

Service Delivery Manager
Serco Group —Fareham
- £39,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
2d
Junior Service Delivery Manager
Ericsson —Southampton
- Computer Science
- Engineering
- English
ICT Technical Manager HIWFRS624695
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Hybrid work
- No degree
- Communication skills
- Free parking
Commissioning Support Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
Strategic Service Manager
Hampshire County Council —Winchester
- £56,285 - £63,080 a year
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Manager
Nomios —Basingstoke
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Continuous improvement
Quick apply
Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Monday to Friday
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
12d
Service Delivery Analyst (Cloud Security)
SSE —Portsmouth
- £50,964 - £60,899 a year
- Communication skills
- Employee discount
- Gym membership
1d
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
5d
Team Manager - Customer-Centric Objectives and Performance Culture
Southampton City Council —Southampton
- £52,413 - £58,865 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
13d
Delivery Manager
Hawk-Eye Innovations (HEI) —Basingstoke
- £34,000 - £48,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Senior Project Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Databases
Digital Impact Leader
Youth Options —Eastleigh
- £32,448 - £34,476 a year
- Part-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Health & wellbeing programme
- Annual leave
Quick apply
12h
Records Manager
Defence Science and Technology Laboratory —Bulford
- £50,066 - £56,000 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Business
- Annual leave
Customer Proposition Development Manager
B&Q —Eastleigh
- £62,000 - £75,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
IT Project Manager
Saab —Fareham
- Organisational skills
- IT
- Communication skills
IT Asset and Configuration Analyst
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Hybrid work
- Analysis skills
2d
Service Delivery Manager - Integrated Logistics Support (ILS)
Lockheed Martin Corporation —Havant
- Full-time
- Continuous improvement
- Team management
- Agile
2d
Cinema Manager - Eastleigh
Lilac Street Limited —Eastleigh
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Employee discount
Quick apply
Project Manager & Senior Project Officer
Hampshire County Council —Winchester
- £40,643 - £54,423 a year
- Temporary
- Hybrid work
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
1d

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Service Delivery Manager

Serco Group -
Fareham

Apply Now

Job details

Full-time
£39,000 a year
2 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Coaching
Complaint handling
Performance management
Quality assurance
Continuous improvement
Team management
Mentoring
Professional development mentoring
Training & development
Team management in senior healthcare role

Full job description

Job title: Service Delivery Manager

Salary: £39,000pa

Contract: Perm

Location: Fareham

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

Apply Now

Refine Your Search

service delivery manager jobs in otterbourne, ham

Service Delivery Manager

Junior Service Delivery Manager

ICT Technical Manager HIWFRS624695

Commissioning Support Officer

Strategic Service Manager

Service Delivery Manager

Customer Service Team Manager

Service Delivery Analyst (Cloud Security)

Resolution Team Lead

Team Manager - Customer-Centric Objectives and Performance Culture

Delivery Manager

Senior Project Officer

Digital Impact Leader

Records Manager

Customer Proposition Development Manager

IT Project Manager

IT Asset and Configuration Analyst

Service Delivery Manager - Integrated Logistics Support (ILS)

Cinema Manager - Eastleigh

Project Manager & Senior Project Officer

I want to receive the latest job alerts for service delivery manager in otterbourne, ham

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