Senior operations Work, Jobs in Otterton, Dev (with Salaries)

Senior Associate, Client Operations
Gravita —Exeter
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Director - Corporate Services
Met Office —Exeter
- £90,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Driving
- AI
- Annual leave
Quick apply
14d
Assistant Service Delivery Manager
Devon Contract Waste —Exeter
- Up to £56,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Free parking
- Sick pay
Quick apply
2d
Head of Supply Chain
Modus Furniture Ltd —Chard
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
- Flexitime
Quick apply
8d
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Exeter
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
9d
Operations Manager
Culmex Scaffolding Ltd —Tiverton
- £55,000 a year
- Full-time
- Management
- Project management
- In-person
- Annual leave
Quick apply
9d
Office Admin Support
Gwella Contracting Services —Exeter
- £26,500 - £28,000 a year
- Full-time
- Management
- In-person
- Leadership
- Profit sharing
- Life insurance
Quick apply
Senior Care Assistant/Team Leader
Bliss Care —Exmouth
- From £14 an hour
- Weekend availability
- Organisational skills
- In-person
- Care plans
- Free parking
- Annual leave
Quick apply
14d
Account Manager / Senior Account Manager
Tribe Digital —Exeter
- Monday to Friday
- Travel
- IT
- Communication skills
- Annual leave
- Flexible schedule
Graduate Management Trainee - Exeter
Enterprise Mobility —Exeter
- Full-time
- Sales
- Customer service
- Bachelor's degree
Managing Director, Enabling Domain
Met Office —Exeter
- £130,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Relocation assistance
- Annual leave
Quick apply
14d
Customer Service Supervisor
Original Style Limited —Exeter
- £33,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
7d
Head of Flight Operations
Devon Air Ambulance —Exeter
- £99,450 a year
- Full-time
- Leadership
- Relocation assistance
- Annual leave
1d
Operations Manager
Liberty —Exeter
- Overtime
- Customer service
- Driving
- Contracts
- Annual leave
Quick apply
Service Desk Analyst
BT —Exeter
- £31,529 a year
- Customer service
- Microsoft Office
- Analysis skills
- Gym membership
Technical Manager
2 Sisters Food Group —Willand
- Full-time
- Bakery
- Annual leave
- Employee assistance programme
Store Manager
Home Bargains —Exmouth
- £46,891 a year
- Leadership
- Communication skills
- Store discount
- Annual leave
Quick apply
14d
Project Support Administator
Gallifordtry —Exeter
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
- Employee assistance programme
- Employee discount
Graduate Management Trainee - Torquay
Enterprise Mobility —Torquay
- Full-time
- Sales
- Customer service
- Bachelor's degree
Business Support Officer
Wokingham Borough Council —Shute
- £28,598 - £31,023 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
3d

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Senior Associate, Client Operations

Gravita -
Exeter

Quick apply

Job details

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Office
SharePoint
AI
Accounting
Communication skills

Full job description

We’re Gravita: the accountants fuelling ambitious businesses. We’re a full service, tech-enabled firm, working with entrepreneurs and businesses to help them achieve their goals, and make an impact in the world.

We’re growing fast and are bringing like-minded advisors together to form a full-service tech-enabled accounting partner for thousands of SMEs. Our team use their incredible expertise alongside intuitive technology to help businesses and entrepreneurs plan better and grow faster.

Our mission is to become the UK’s leading tech-enabled accounting firm for SMEs. We have ambitious goals and our high-calibre team work hard to achieve them. We are one team with one agenda, working collaboratively in a respectful environment to deliver a great service to our clients. So if you join us, you’ll not only be working on exciting client challenges, you’ll also be helping us shape the future of accounting.

The Role

As a Senior associate in Client Operations, you’ll play a key role in ensuring client onboarding and continuation processes meet legal, regulatory, and internal compliance requirements while delivering an excellent client experience. Working closely with the Director of Financial Crime & Acceptance and the Quality, Risk Management & Compliance team, you’ll support AML and financial crime controls, maintain accurate client records across core systems, and help ensure adherence to industry regulations and best practices. You will also contribute to enhancing processes and supporting a seamless client journey from onboarding through to ongoing engagement.

Key Responsibilities:

New Clients – Onboarding & Compliance Management

Client Take-On: facilitate and manage the onboarding process for new clients, including conducting AML checks using software such as SmartSearch and ensuring compliance with KYC (Know Your Customer) requirements.

Client Engagement: Manage clients effectively and professionally when onboarding or engaging with them, improving the client experience.

Letters of Engagement (LoE): Prepare, issue, and file Letters of Engagement (LoEs) for new clients, ensuring that all documentation complies with internal and external regulatory standards.

System Setup: Accurately set up new clients in core systems, ensuring that all client data is compliant and properly documented.

Compliance Liaison: Work closely with the Quality, Risk Management and Compliance team to ensure that any new services or clients are onboarded in line with AML regulations and internal policies.

Data Maintenance: Maintain and verify the accuracy of new client data entered into core systems, ensuring compliance requirements are consistently met.

Existing Clients – Client Continuation Compliance & Data Management

Adding New Services: Update client records in core systems to reflect new services, ensuring that all compliance protocols are followed.

Refreshing Letters of Engagement (LoEs): Proactively manage the periodic refresh of LoEs, typically every three years, ensuring that these documents reflect current compliance regulations and client agreements.

SmartSearch Updates: Regularly review and refresh AML checks through SmartSearch, including updating records for changes in directorship or other key personnel.

Compliance Liaison: Work closely with the Quality, Risk Management and Compliance team to ensure that any new services or clients are onboarded in line with AML regulations and internal policies.

Data Maintenance: Continuously update and maintain accurate records of client and internal data, ensuring that any changes in client information or services are reflected and compliant with regulatory standards.

Other :

Regulatory Compliance: Maintain a strong understanding of industry regulations, such as AML directives, GDPR, and data protection laws, ensuring that all client data management practices comply with these standards.

Risk Management: Work with the Quality, Risk Management and Compliance team to identify and mitigate potential compliance risks during client onboarding and ongoing data maintenance. Input into drafting guidance documents and communications for Gravita.

Process: Take ownership of the firm's engagement letter process, driving operational excellence by refining workflows, leveraging SharePoint-based solutions, and proactively evaluating AI and other technologies to improve client experience, compliance, and efficiency.

Process data: Act as a central point of ownership for key data and reporting requirements, maintaining data integrity, identifying trends, and delivering regular updates to stakeholders and client teams.

External Reviews: Assist in updating documentation and client data to ensure they are available and accurate for internal audits and external regulatory reviews.

Ad hoc Support:

Support in business projects e.g. migrations of data, bulk LoE renewals, developing IT functions to support in onboarding processes.

Qualifications, Knowledge & Experience:

Previous experience in compliance support role, particularly involving client onboarding, AML checks, and data management in systems like CCH and DMS.

Strong command of Microsoft Office Suite (Word, Excel, PowerPoint) as well as SharePoint.

Exceptional attention to detail with the ability to manage multiple priorities in a fast-paced environment.

Willingness to collaborate with the client operations team, QRM, compliance team and support other service lines where necessary.

Proactive and enthusiastic, with a positive attitude and a can-do approach.

Excellent ability to problem solve and use own initiative; and

Confident communication and presentation skills.

Your Career with Gravita

When you join Gravita, we’ll support you on your own growth journey. We want to be the place you learn, grow and unlock your true potential.

We’ll work with you to build a progression plan to outline how you’ll grow at our company and everything we’ll do to help you get there. We’re also passionate about learning and development, to help you focus on your future.

The Nitty Gritty

Our standard working week is a 37.5-hour week on a hybrid basis
Core working hours are 10am - 4pm Monday to Friday
Flexible working and happy employees are at the top of our list here at Gravita and we have been working hard to support our teams through the fast-paced changes.
Your development won’t be forgotten, our development support is extraordinary for a firm of our size.
It's a busy, fast-paced environment here at Gravita. Feel free to check out our social media channels (Instagram, X, LinkedIn and Glassdoor).

Quick apply

Refine Your Search

senior operations jobs in otterton, dev

Senior Associate, Client Operations

Director - Corporate Services

Assistant Service Delivery Manager

Head of Supply Chain

Customer Service / Project Manager

Operations Manager

Office Admin Support

Senior Care Assistant/Team Leader

Account Manager / Senior Account Manager

Graduate Management Trainee - Exeter

Managing Director, Enabling Domain

Customer Service Supervisor

Head of Flight Operations

Operations Manager

Service Desk Analyst

Technical Manager

Store Manager

Project Support Administator

Graduate Management Trainee - Torquay

Business Support Officer

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