Customer service manager Work, Jobs in Overstone, Nth (with Salaries)

Key Account Director
BidvestNoonan —Northampton
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Leadership
Quick apply
Customer Services & Network Performance Manager
WT Transport —Northampton
- Full-time
- Customer service
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
8d
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
Quick apply
Concession Manager
Ribble Cycles —Rushden
- £30,000 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
13d
Customer Service & Showroom Manager
Caesarstone —Husbands Bosworth
- Full-time
- CRM software
- Free parking
- Annual leave
Quick apply
Front of House Team Leader
Carlsberg Marston's Brewing Company —Northampton
- £10 - £14 an hour
- Temporary
- Hospitality
- Bar
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Crick
- £85,000 - £95,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
Site Director
MAPP —Bedford
- £70,000 - £75,000 a year
- Full-time
- Customer service
- Writing skills
- Continuous improvement
Head of Security
Silverstone —Silverstone
- Part-time
- Hotel
- Leadership
Quick apply
6d
Café Manager
29 The Square —Northampton
- £27,000 - £30,000 a year
- Full-time
- Hospitality
- Cooking
- Supervising experience
- Sick pay
Quick apply
2d
General Manager - New Club Opening
Slazenger Padel Clubs —Milton Keynes
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Retail Assistant Manager
Farmfoods —Northampton
- £31,449.60 - £35,306.88 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
Events & Retail Marketing Manager
DUCATI —Towcester
- Weekend availability
- Hybrid work
- Marketing
- Travel
- Budgeting
- Free parking
- Life insurance
Quick apply
Assistant Manager
Wickes —Northampton
- Full-time
- Computer literacy
- Travel
- Retail management
- Employee discount
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Digital Experience Lead
Complii —Northampton
- Full-time
- Remote
- Product management
Quick apply
Conservatory & Extension Contracts / Project Manager / Service Administrator / Store person
Custom Glaze —Milton Keynes
- £25,500 - £40,000 a year
- Full-time
- Inventory control
- Computer literacy
- Organisational skills
- Free parking
Quick apply
6d
Sales and Order Planning Manager
Brian James Trailers Ltd —Daventry
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Continuous improvement
- Free parking
Quick apply
2h
Head of Professional Services
Kinetic Software —Milton Keynes
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Employee assistance programme
- Employee discount

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Key Account Director

BidvestNoonan -
Northampton

Quick apply

Job details

Permanent | Full-time
Up to £57,312.72 a year

Qualifications

Succession planning
Sales contract negotiation
Client engagement
Stakeholder liaison
Profit & loss
Bachelor's degree
Continuous improvement cycles oversight
Partnership building
Contract renewal support
Customer renewal management
Relationship management
Operational strategy development
Security
Financial management
Leadership
Corporate regulatory compliance oversight
COSHH compliance

Full job description

About The Role

Title: Shopping Centre Key Account Director - Security and Cleaning

Location: National Role (with travel)

Salary: Competitive + car allowance + bonus

Role Purpose

The Shopping Centre Key Account Director – Security & Cleaning is responsible for the strategic leadership, operational excellence, and commercial performance of all security and cleaning services delivered across a national portfolio of shopping centres.

The role ensures safe, secure, welcoming, and compliant environments for customers, retailers, landlords, and asset managers, while driving continuous improvement, contract performance, and value creation.

Strategic Leadership

Define and deliver a national strategy for security and cleaning services aligned with client, landlord, and asset management objectives.
Act as the senior subject-matter expert for retail security, customer safety, and cleaning excellence within shopping centre environments.
Lead nationwide initiatives covering innovation, technology adoption, sustainability, and service transformation.
Represent the organisation at senior level meetings, client forums, and industry bodies.

Operational Excellence

Oversee security (manned guarding, mobile patrols, control rooms, CCTV, incident management) and cleaning operations across multiple shopping centres.
Ensure consistent high service standards, customer experience, and brand alignment across all sites.
Establish and monitor KPIs, SLAs, and performance frameworks, driving accountability at regional and local levels.
Manage critical incidents, high-risk events, and business continuity planning.
Preparation and delivery of monthly and quarterly client review presentations.

Compliance & Risk Management

Ensure full compliance with UK legislation and industry standards, including:
- Health & Safety at Work Act
- BS 7499 (Security Guarding)
- SIA licensing and ACS standards
- COSHH and cleaning compliance
- Equality, Safeguarding, and Data Protection requirements
Lead risk assessments, audits, and governance reviews across the national estate.
Act as the escalation point for serious incidents, reputational risk, and client concerns.

Commercial & Financial Management

Hold full P&L responsibility for the national shopping centre portfolio.
Manage budgets, cost control, margin delivery, and value engineering.
Lead contract negotiations, mobilisations, retentions, and renewals.
Identify growth opportunities, added-value services, and innovation pathways.

Client & Stakeholder Engagement

Develop senior relationships with:
- Shopping centre owners and landlords
- Managing agents and asset managers
- Retail directors and centre management teams
Serve as the primary national escalation point for key clients.
Support bids, tenders, and proposals relating to shopping centre security and cleaning.

People Leadership

Lead, mentor, and develop a high-performing soft services team at each centre.
Drive engagement, diversity, wellbeing, and talent development across large frontline workforces.
Ensure robust succession planning and capability building.
Champion a culture of professionalism, accountability, and customer focus.

Essential Requirements

Proven senior leadership experience in multi-site security and/or cleaning operations, ideally within:
Real estate
Shopping centres
Strong understanding of UK security and cleaning regulations, standards, and best practice.
Demonstrable experience managing large-scale P&L and complex contracts.
Ability to operate credibly at client, and executive level.
Excellent people leadership skills across geographically dispersed teams.
Commercially astute, data-driven, and outcome focused.
Willingness to travel extensively across the UK.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

Refine Your Search

customer service manager jobs in overstone, nth

Key Account Director

Customer Services & Network Performance Manager

Customer Service Representative (Account Manager)

Concession Manager

Customer Service & Showroom Manager

Front of House Team Leader

Manager Service Delivery & Transport

Site Director

Head of Security

Café Manager

General Manager - New Club Opening

Head of Client Experience

Retail Assistant Manager

Events & Retail Marketing Manager

Assistant Manager

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

Digital Experience Lead

Conservatory & Extension Contracts / Project Manager / Service Administrator / Store person

Sales and Order Planning Manager

Head of Professional Services

I want to receive the latest job alerts for customer service manager in overstone, nth

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