Customer and user experience Work, Jobs in Oxford, Eng (with Salaries)

Customer and User Experience Architect
Association for Project Management —Princes Risborough
- £38,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Presentation skills
- Free parking
- Annual leave
Quick apply
3d
Receptionist
LAH Property Marketing —Oxford
- £31,473 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
- Referral programme
Quick apply
10d
Print Production Technician – Pre-Press
Newsquest Printing —Oxford
- £24,427.32 a year
- Full-time
- Employee discount
- Gym membership
Quick apply
12d
Application Support Analyst
Quarrydale Consulting Ltd —Sands
- £24,500 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Continuous improvement
- Bereavement leave
- Sick pay
Quick apply
4d
12d/Unit 2 Traffic Management Operative Trainee
Ramudden Global UK —Oxford
- Up to £13.38 an hour
- Overtime
- Free parking
- Referral programme
Quick apply
Sales Coordinator
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Sales
- Customer service
- ERP systems
- Health & wellbeing programme
- Life insurance
Quick apply
9d
Digital Education Support Assistant
University of Oxford TSS —Oxford
- £19.15 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- SharePoint
2d
IT Support Officer
University of Oxford TSS —Headington
- £18.80 an hour
- Temporary
- Windows
- Microsoft Office
- Analysis skills
- Annual leave
2d
Customer Communications Executive (Fixed-term Contract)
System C —Oxford
- Communication skills
6d
Field Apprentice Engineer - Reading
Wifinity —Reading
- £26,436 a year
- Full-time
- Hybrid work
- Computer literacy
- Travel
- IT
- Annual leave
Quick apply
10d
Customer Success Engineer
Quantum Detectors —Oxford
- £30,000 - £45,000 a year
- Full-time
- Maintenance
- Windows
- Scripting
Quick apply
Access Officer
Jesus College Oxford —Oxford
- £32,108 - £37,338 a year
- Full-time
- Microsoft Excel
- Social media management
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
13d
Centre Operations Assistant
NewFlex —Oxford
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
12d
IT Business Analyst
Value Retail —Bicester
- Full-time
- English
- Analysis skills
- Agile
3d
12d Traffic Management Operative
Chevron Traffic Management —Oxford
- Overtime
- Driving
- Employee discount
- Referral programme
Quick apply
Customer Support Technician
Ricoh —Reading
- Communication skills
6d
Evening & Weekend Library Assistant - 3 posts
University of Oxford —Oxford
- £26,686 - £26,979 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
9d
Business Analyst
Nationwide Building Society —Swindon
- From £35,000 a year
- Temporary
- Analysis skills
Administrative Assistant & Receptionist
University of Oxford —Oxford
- £28,437 - £32,108 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Flexible schedule
Production Technician
HR Wallingford —Oxford
- £29,000 a year
- Communication skills
Quick apply
6d

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Customer and User Experience Architect

Association for Project Management
Princes Risborough

Quick apply

Job details

Full-time
£38,000 - £42,000 a year
3 days ago

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time
Sick pay
On-site parking

Qualifications

GCSE
UI design
Microsoft Office
Analysis skills
Presentation skills
Usability
UX
UI
User research

Full job description

Salary: £38,000 - £42,000 per annum depending on experience

Perm Full time - 35 hours per week

Hybrid Working – Home Based/Princes Risborough

We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We deliver education and develop qualifications. We conduct research and provide knowledge and resources. We run events and share best practice. We give people the opportunity to connect and provide community for our individual members and corporate partners, wherever they are. Above all, when doing so makes a difference, we challenge the status quo.

Job Role Overview

We are looking for a Customer and User Experience Architect to join our Digital team here at APM. This is a pivotal role where you’ll help to deliver our design process for change and support the delivery of new customer (CX) and user experience (UX) focused initiatives here at APM.

You will also be responsible for designing and recommending compelling and enjoyable experiences through the application of your UX and UI expertise. You’ll be responsible for analysing, identifying, and understanding customer behaviours, preferences, and pain points to inform improvements. You will also use your knowledge of Design Thinking methods and techniques and work with customer data, SMEs and Stakeholders to map out and refine our key Customer and User Engagement, Lead Journeys and Value Streams – helping APM better understand the needs of our memberships and prospective members (both Individual and Corporate).

APM are on a multi-year journey to embed CX|UX ways of working into our organisation, and this role will give you an opportunity to share the value and opportunities around customer centred design methods with the APM team.

Qualifications

GCSE English, Maths grade: A-C
Recognised Certification \ Qualification(s) in CX|UX Design, Interaction Design
A demonstrable career history working in a CX and UX role

Experience and knowledge

Customer and User Experience (CX/UX) design
Business process analysis and design
Strong understanding of customer Journey Mapping, user research and design thinking
Persona creation and application
Lead Journey analysis and conversion strategy delivery
Conducting customer and user research
Broad understanding of digital technologies
Concept usability testing and gathering feedback
CX | UX measurement techniques (qualitative and quantitative)
Working with stakeholders at all-levels of an organisation
Solving complex problems using design-thinking methods and techniques
Interaction and experience design
User Interface (UI) design
Website CMS and CRM platforms

Skills

Strong problem-solving and analysis skills
Verbal and written presentation skills
Workshop preparation and facilitation skills
Applied knowledge of quantitative and qualitative research practices
Ability to multi-task across a range of projects with multiple stakeholders at different levels across the business
Critical thinking, analytical, technical problem-solving skills
Ability to finding tangible solutions to complex issues and to translate clearly in non-technical terms
Proficient user of Microsoft Office applications

Why APM?

We’re Association for Project Management (APM). We’re united in our aim to help project professionals around the world deliver better projects, setting the highest standards for the industry. Ask our people what’s great about working here and the views are unanimous. You’ll be joining a community that’s friendly and caring. We believe that good communication creates a culture that’s open and fair. We ensure everyone at APM, regardless of their role, has a voice and knows they’ll be listened to and treated with respect. We see everyone as individuals and champion diversity and inclusion, both within APM and across the wider project profession. You’ll work in a collaborative environment that’s thoughtful, considerate and positive. You’ll be supported by your team and across departments so, together, we meet the high standards we set ourselves.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible

At APM we are open to talking about flexible working arrangements and reasonable adjustments please reach out to discuss further.

Main benefits at APM:

25 days holiday (excluding all public holidays). This increases after four years’ service.
Private healthcare and dental cover is available after completion of six-month probationary period. APM pays the premium for the employee. This becomes a 'benefit in kind’.
Pension scheme offered in line with auto enrolment with up to 8% contribution from APM.
Company sick pay scheme.
Life assurance at four times the salary.
Salary sacrifice schemes – pension, cycle to work scheme, additional annual leave (up to 10 days).
Free parking on site.
Employee Assistance Programme.
Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as APM’s overall financial performance.
One paid volunteering day per year.
Hybrid/flexible working options are available dependent on job role. However, the is a requirement to come into the office 4 days per month.

Quick apply

Refine Your Search

customer and user experience jobs in oxford, eng

Customer and User Experience Architect

Receptionist

Print Production Technician – Pre-Press

Application Support Analyst

12d/Unit 2 Traffic Management Operative Trainee

Sales Coordinator

Digital Education Support Assistant

IT Support Officer

Customer Communications Executive (Fixed-term Contract)

Field Apprentice Engineer - Reading

Customer Success Engineer

Access Officer

Centre Operations Assistant

IT Business Analyst

12d Traffic Management Operative

Customer Support Technician

Evening & Weekend Library Assistant - 3 posts

Business Analyst

Administrative Assistant & Receptionist

Production Technician

I want to receive the latest job alerts for customer and user experience in oxford, eng

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