Guest experience leader Work, Jobs in Oxford, Eng (with Salaries)

Key Leader | Bicester Village
Lululemon —Bicester
- Weekend availability
- Management
- Sales
- Supervising experience
- Annual leave
- Employee discount
13d
Weddings & Special Events Co-Ordinator
Levy —Oxford
- £14.21 an hour
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Store discount
- Annual leave
14d
FRONT OF HOUSE GENERAL ASSISTANT
BaxterStorey —Oxford
- £14.06 an hour
- Overtime
- Hospitality
- Customer service
- University
- Employee assistance programme
- Employee discount
1d
Front of House Staff
Aromi —Oxford
- From £12.71 an hour
- Part-time
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
Duty Manager
Slice Golf Oxford —Oxford
- £13.50 - £14.00 an hour
- Part-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
5d
Knoopologist (Team Leader)
Knoops- Oxford —Oxford
- £13.50 an hour
- Part-time
- Leadership
- Café
- Communication skills
Quick apply
Front of House General Assistant
BaxterStorey UK —Oxford
- £14.06 an hour
- Overtime
- Hospitality
- Customer service
- University
- Employee assistance programme
- Employee discount
Quick apply
1d
Event Manager JAZZ LUMOS UK
Lumos Experiences —Reading
- £20 an hour
- Part-time
- Hospitality
- Bar
- Management
Quick apply
3d
Duty Manager
The Up in Arms —Oxford
- £13.20 an hour
- Full-time
- Hospitality
- Supervising experience
- Leadership
- Free parking
- Employee discount
Quick apply
21h
Breakfast & Lunch Supervisor
Levy —Oxford
- £13.88 an hour
- Full-time
- Management
- Hotel
- Leadership
- Annual leave
- Employee assistance programme
Team Leader
Gordon Ramsay Restaurants —Reading
- Full-time
- Hotel
- Employee discount
- Referral programme
Quick apply
Supervisor
Megans —Oxford
- £16 an hour
- Part-time
- Supervising experience
- Employee assistance programme
Quick apply
1d
Reservations Supervisor
Estelle Manor —Witney
- £3,000 - £39,050 a year
- Full-time
- Microsoft Office
- Hotel
- Leadership
- Employee discount
Quick apply
TEAM MEMBER
Shake Shack —Oxford
- £9.00 - £12.71 an hour
- Part-time
- Hospitality
- No experience needed
- Food service
- Employee assistance programme
- Employee discount
Quick apply
19h
Hospitality Assistant
CH&CO —Oxford
- £12.71 an hour
- Communication skills
- Employee assistance programme
- Employee discount
7d
Supervisor
Popeyes UK —Oxford
- £12.75 - £13.25 an hour
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
1d
Freelance In Person Event Specialist - Banbury, United Kingdom
Visit.org —Banbury
- Temporary
- Customer service
- English
- Travel
Quick apply
General Manager
Brasserie Blanc Oxford —Oxford
- Full-time
- Leadership
- Restaurant
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
GBK Oxford —Oxford
- £32,723 a year
- Part-time
- Leadership
- Restaurant
- Employee discount
Quick apply
1d
EFL Teachers Summer Oxford (Non-Residential)
Move Language Ahead —Oxford
- £20.65 an hour
- Seasonal
- English
- Master's degree
- Administrative experience
- Paid training
- Annual leave
Quick apply

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Key Leader | Bicester Village

Lululemon -
Bicester

Apply Now

Job details

Full-time
13 days ago

Benefits

Annual leave
Employee discount

Qualifications

Management
Sales
Supervising experience
Bachelor's degree
Leadership

Full job description

Who We Are:
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary:
The Key Leader role is an essential part of the store leadership team, impacting salesfloor team members and guest (i.e., customer) experience every day. Key Leaders are responsible for leading by example and providing support to Educators, facilitating an outstanding guest experience in the store, and overseeing all operations of the retail floor. Key Leaders leverage key performance indicators and metrics to prioritize responsibilities while adapting to day-to-day business adjustments and challenges.

Key Responsibilities of the Job

Leadership and People Management

Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
Provide team members recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.

Guest (i.e., Customer) Experience

Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
Support team members (e.g., leading by example or coaching) with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options).
Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
Provide technical product education by articulating the value and benefit of the product.
Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.
Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.

Working with Others

Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Establish supportive and productive relationships with all team members.
Collaborate with team members to ensure optimal guest experience and support store operations.

Operations

Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
Open and close the store in accordance with the opening and closing checklists.
Manage product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
Assign Educators cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
Ensure team uses in-store technology to support store operations and provide positive guest experiences.
Understand and adhere to people safety policies and procedures to maintain a safe work environment.
Perform work in accordance with applicable policies, procedures, and laws or regulations.

Budget Responsibility

Not Applicable

People Management

Team lead role indirectly responsible for subset of store employees on the floor or as delegated by Store Manager

Key Skills & Core Values You Bring

Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
Integrity/Honesty: Behaves in an honest, fair, and ethical manner
Guest Experience: Enjoys working and connecting with, understanding, and helping guests
Collaboration and Teamwork: Works productively with and supports others to achieve goals; seeks partnerships and diverse perspectives
Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
Candid Communication: Is willing to openly/constructively share concerns (i.e., straight talk)
Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions

Job Requirements

Eligibility

Must be legally authorized to work in the country in which the store is located
Must be 18 years of age or older
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
Must have the ability to travel to assigned store with own transportation methods

Availability

Willing to work a flexible schedule including evenings, weekends, and holidays

Other Willingness Requirements

Willing to work as part of a team and also complete work independently
Willing to move through a store for most of a shift to help guests and accomplish work
Willing to move boxes weighing up to 30 lbs (13.6 kg)
Willing to work in an environment with bright lights and loud music

Experience

Work experience

Job Assets (i.e., nice to have; not required)

Education: High school diploma, GED, or equivalent
Education: Bachelor's degree or equivalent
Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary)

In keeping with our mission, please connect with us at [email protected] if you have questions about how your unique abilities may translate to the requirements for this role, with or without a reasonable accommodation. In your email, please include the position title, the location of the position and the nature of your question or request.

Beyond The Paycheck (Benefits & Perks)
At lululemon, we care for and invest in the whole person - body, mind, spirit. Our total rewards program is designed to support you in achieving your goals and focus on the things you love. In addition to competitive base pay and a team-based bonus program, we also offer extended health plans, paid time off, savings plans, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs.

Note: availability of these benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.

Apply Now

Refine Your Search

guest experience leader jobs in oxford, eng

Key Leader | Bicester Village

Weddings & Special Events Co-Ordinator

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Duty Manager

Knoopologist (Team Leader)

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Event Manager JAZZ LUMOS UK

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Freelance In Person Event Specialist - Banbury, United Kingdom

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EFL Teachers Summer Oxford (Non-Residential)

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