e learning manager Work, Jobs in oxford, oxf (with Salaries)

Contact Centre Liaison Manager
PracticePlusGroup —Reading
- Up to £75,000 a year
- Remote
- Continuous improvement
- Travel
- Leadership
- Annual leave
- Employee assistance programme
3d
Deputy Support Manager
The Camden Society —Oxford
- £30,856.62 a year
- Full-time
- Travel
- Leadership
- Flexible schedule
8d
LDA Case Manager - CAMHS
Oxford Health NHS Foundation Trust —Oxford
- £57,528 - £64,750 a year
- Full-time
- Annual leave
- Employee assistance programme
Product Marketing Manager
RM Education Limited —Abingdon
- Hybrid work
- Annual leave
Programmes Manager - HMP Bullingdon
Ministry of Justice —Bicester
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
3d
Duty Manager
GLL —Didcot
- From £29,751.23 a year
- Full-time
- Management
- Employee discount
4d
Site and Facilities Manager
Hanwell Fields Community School —Banbury
- £31,000 - £38,000 a year
- Part-time
- School
- Free parking
- Annual leave
Governance and Compliance Officer
Buckinghamshire New University —High Wycombe
- £33,951 - £37,694 a year
- University
- Employee discount
12h
Logistics Manager
Airbus Defence and Space SAU —Brize Norton
- Full-time
- Analysis skills
- Contracts
- Leadership
- Free parking
- Employee assistance programme
14d
People Development Partner (12 months maternity cover)
Buckinghamshire New University —High Wycombe
- £44,746 - £56,535 a year
- Hybrid work
- Customer service
- Travel
- Human resources
- Employee discount
Biomedical Scientist
Deciphex —Oxford
- 8 hour shift
- Laboratory experience
- English
- Mentoring
Quick apply
Electrician
EQUANS —Oxford
- Annual leave
- Employee assistance programme
10d
Retail Instructor
Ministry of Justice —Aylesbury
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
7d
Retail Supervisor
Maje —Bicester
- Full-time
- Employee discount
Quick apply
Analyst, Social Media
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Social media management
- Financial services
- Time management
- Annual leave
- Life insurance
Manager, Marketing Analytics
Invesco —Henley on Thames
- Full-time
- Hybrid work
- SQL
- AWS
- Python
- Annual leave
- Life insurance
Clinical Psychologist - CAMHS Eating Disorders
Oxford Health NHS Foundation Trust —Cowley
- £49,387 - £56,515 a year
- Full-time
- Care plans
- Annual leave
- Employee assistance programme
8d
UX/Service Designer
RM Education Limited —Abingdon
- Hybrid work
- Presentation skills
- IT
- Communication skills
- Annual leave
Enrolment Support Agents
Buckinghamshire New University —High Wycombe
- £13.45 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
4d
Sales Associate
Monica Vinader —Bicester
- Sales
- Driving
- Travel
Quick apply
2d

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Contact Centre Liaison Manager

PracticePlusGroup -
Reading

Apply Now

Job details

Permanent
Up to £75,000 a year
3 days ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

About The Role

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE FOR EVERY PATIENT

We’re looking for an experienced and driven Contact Centre Liaison Manager to join Practice Plus Group. This is a high-impact role acting as a key link between our hospital sites and our central contact centre function.

You’ll play an important role in supporting a seamless patient journey by strengthening collaboration, improving consistency in processes, and enhancing the overall patient experience across multiple sites. This is an exciting opportunity to contribute to the ongoing development of a more integrated and high-performing contact centre service, while driving continuous improvement and innovation.

The role offers flexibility with a predominantly remote or site-based working approach across the UK, alongside travel to hospital sites and occasional travel as required to support wider service operations.

What you'll be doing

As our Contact Centre Liaison Manager, you will be:

Acting as the primary liaison between hospital teams and the central contact centre function
Building strong relationships with operational teams, clinicians, and service leaders
Overseeing appointment booking, cancellations, and patient communications to ensure a smooth and effective patient pathway
Monitoring performance against KPIs such as call handling, booking accuracy, and response times
Identifying trends, risks, and opportunities to improve efficiency and patient experience
Leading continuous improvement initiatives and supporting service development
Acting as an escalation point for complex issues, ensuring timely resolution and root cause analysis
Supporting compliance with UK healthcare regulations, including GDPR and NHS standards
Designing and delivering training to ensure consistency and alignment across all teams and locations

What we’ll look for in you

With strong experience in operational leadership — ideally within healthcare, contact centre, or service delivery environments— you will also demonstrate:

Proven ability to manage stakeholders across multiple teams and locations
Experience working with contact centre operations and performance metrics
Excellent communication and relationship-building skills
Ability to analyse data, identify trends, and drive service improvement
A proactive, solutions-focused mindset with strong problem-solving capability
Understanding of patient pathways, appointment management, and healthcare service delivery (desirable)
Willingness to travel across UK sites as required

What you can expect in return

Salary of up to £75,000 per annum, depending on experience
car allowance
25 days annual leave (increasing with service), plus bank holidays
An extensive range of wellbeing and lifestyle benefits
Practice Plus Group Perks – discounts and cashback with major retailers
Employee assistance and occupational health support
Access to our bespoke e-learning platform and ongoing development opportunities

To apply for the role, click on the link below. If you have any questions, please contact [email protected] in our friendly resourcing team.

Our employment offers are subject to satisfactory pre-employment checks. Practice Plus Group promotes diversity and equal opportunities.

Applicants must have the right to work in the UK.

Apply Now

Refine Your Search

e learning manager jobs in oxford, oxf

Contact Centre Liaison Manager

Deputy Support Manager

LDA Case Manager - CAMHS

Product Marketing Manager

Programmes Manager - HMP Bullingdon

Duty Manager

Site and Facilities Manager

Governance and Compliance Officer

Logistics Manager

People Development Partner (12 months maternity cover)

Biomedical Scientist

Electrician

Retail Instructor

Retail Supervisor

Analyst, Social Media

Manager, Marketing Analytics

Clinical Psychologist - CAMHS Eating Disorders

UX/Service Designer

Enrolment Support Agents

Sales Associate

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