Helpdesk support Work, Jobs in Oxford, Oxf (with Salaries)

Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Quick apply
Junior IT Technician
Summer Fields School Trust Ltd —Oxford
- £27,000 - £29,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Employee assistance programme
Quick apply
8d
Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer skills
- Employee assistance programme
Facilities Coordinator, Milton Park, Oxford, UK
CBRE —Oxford
- Full-time
International Service Co-ordinator
Outsource International Ltd —Newbury
- Up to £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Free parking
- Sick pay
Quick apply
11d
IT Support Engineer I - Junior Helpdesk
Ariat Europe Ltd —Harwell
- Full-time
- Hybrid work
- Travel
- Computer networking
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
1d
Shift Lead - Food - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Full-time
- Customer service
- Cash handling
- Employee discount
Scheduling Team Member / Administrator
Quest Medical UK Ltd —Upper Heyford
- £24,000 a year
- Overtime
- Computer literacy
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Compliance Assistant
UK Atomic Energy Authority —Culham
- £29,328 a year
- Full-time
- Hybrid work
- Microsoft Word
- ERP systems
- Databases
- Annual leave
Quick apply
9d
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Data entry
- Organisational skills
- Referral programme
Quick apply
9d
Project Coordinator
Graeme Hills Consultancy Services Limited —Banbury
- £28,000 - £30,000 a year
- Part-time
- Remote
- Travel
- Communication skills
- Time management
- Work from home
- Flexible schedule
Quick apply
3d
Contract Support Scheduler
JIK-Integral UK Limited —Reading
- Full-time
- Microsoft Word
- In-person
- Business
Quick apply
10d
Contract Support Scheduler
JLL —Reading
- Monday to Friday
- Microsoft Word
- Business
10d
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Research
- Computer networking
- Communication skills
Building Services Engineer – Oxford & Midlands
Acorn —Oxford
- Up to £44,000 a year
- Overtime
- Microsoft Word
- Organisational skills
- Time management
Workplace Ambassador - FTC
CBRE —Reading
- Full-time
- Customer service
- Computer literacy
- Computer skills
Ask HR Advisor
Nationwide Building Society —Swindon
- From £27,500 a year
- Part-time
- Human resources
- Time management
2d
Senior IT Technician
Hanwell Fields Community School —Banbury
- £35,000 - £40,000 a year
- Communication skills
- School
- Annual leave
- Referral programme
Case Maintenance Team Leader - High Wycombe / Reading / Slough
City Facilities Management (UK) —High Wycombe
- £30,580.88 a year
- Full-time
- Merchandising
- Communication skills
Estates Carpenter/Building Technician
Oxford University Hospitals NHS Foundation Trust —Headington
- £28,407 - £39,043 a year
- Overtime
- Carpentry
- Employee discount
9d

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Customer Helpdesk Support

Gigaclear -
Abingdon

Quick apply

Job details

Permanent | Full-time
£26,000 a year

Benefits

Company pension
Company events
Employee assistance programme

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Customer interaction
Root cause analysis
Fault diagnosis and repair
Communication skills
Help desk

Full job description

With salary rising to £27,500 within 9 months plus max £200 a month bonus

We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Helpdesk Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues and drive them to resolution, you should be comfortable and confident communicating with customers via phone, chat and email and have the ability to break down trouble shooting steps simply and effectively.

Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

Key Responsibilities:

Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes.

Effective Questioning: To diagnose issues accurately, you will need to ask customers the right questions to gather information. This includes inquiring about the timing of the issue, any recent changes to their setup, and specific devices affected. Your ability to ask probing and relevant questions will help narrow down the problem.

Utilizing Tools and Resources: You will have access to various tools and resources designed to aid in troubleshooting. This may include diagnostic software, knowledge databases, you will be trained and proficient in using these resources to assist our customers efficiently.

First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving skills, and a commitment to providing outstanding customer service.

Empathy and Communication: While troubleshooting, it's crucial to maintain a high level of empathy and clear communication with customers. Technical jargon should be explained in a way that is easy for customers to understand, and you should exhibit patience and understanding, even when addressing complex issues.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits, and opportunities

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice

Unlimited access to our online Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values – Own it, Find the Right Way, Work Together, Win Together

Quick apply

Refine Your Search

helpdesk support jobs in oxford, oxf

Customer Helpdesk Support

Junior IT Technician

Service Desk Analyst

Facilities Coordinator, Milton Park, Oxford, UK

International Service Co-ordinator

IT Support Engineer I - Junior Helpdesk

Shift Lead - Food - Oxford Cowley Road Simply Food

Scheduling Team Member / Administrator

Compliance Assistant

Service Helpdesk Coordinator

Project Coordinator

Contract Support Scheduler

Contract Support Scheduler

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

Building Services Engineer – Oxford & Midlands

Workplace Ambassador - FTC

Ask HR Advisor

Senior IT Technician

Case Maintenance Team Leader - High Wycombe / Reading / Slough

Estates Carpenter/Building Technician

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