Call centre Work, Jobs in Oxford (with Salaries)

Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 - £27,500 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Customer Service Advisor 4-6 month FTC
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Advisor
Hachette UK —Didcot
- £24,689 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
6d
Patient Contact Centre Agent
Oxford University Hospitals NHS Foundation Trust —Oxford
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Free parking
2d
Call Handler / Office Administrator
Property Dr Ltd —Aylesbury
- £12.21 an hour
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
20h
Call Handler
EMED Group —Banbury
- £12.71 an hour
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Telesales Account Manager - Belfast / Remote
Yell Ltd —Reading
- £29,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Customer Service Assistant
Specsavers —Banbury
- Up to £12.91 an hour
- Part-time
- Customer service
- Front desk
- Employee discount
- Sick pay
13d
Collections MI Specialist
Nationwide Building Society —Swindon
- £40,000 - £53,000 a year
- Temporary
- Microsoft Excel
- Analysis skills
Sales Assistant
Verisure Services (UK) Limited —Oxford
- Full-time
- Sales
- Communication skills
Quick apply
Switchboard Operator
Oxford University Hospitals NHS Foundation Trust —Headington
- £25,760 - £27,476 a year
- Full-time
- University
7d
Telemarketing Executive
City Digital Technology Ltd —High Wycombe
- From £36,259 a year
- Full-time
- CRM software
- Customer service
- Salesforce
Quick apply
Call Handler
United Infrastructure —Thame
- Full-time
- Microsoft Outlook
- Customer service
- Communication skills
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
- Sales
- Driving
Quick apply
Guest Sales Specialist
Hiddenwell - Head Office —Moreton-In-Marsh
- £27,500 - £37,100 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Telesales Agent
5G Communications Ltd. —High Wycombe
- £18,000 - £50,000 a year
- Part-time
- Sales
SPA Administrator / Call Handler - Banbury or Abingdon
Oxford Health NHS Foundation Trust —Banbury
- £25,760 - £27,476 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
1d
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
KBR —Swindon
- Part-time
14d
Customer Experience Advisor - German Speaking
Omlet Ltd —Banbury
- From £27,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Data entry
- Health & wellbeing programme
- Work from home
Quick apply
1d
Junior Inbound Sales Representative
OEConnection —Newbury
- Full-time
- CRM software
- Customer service
- Communication skills

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Customer Helpdesk Support

Gigaclear -
Abingdon

Quick apply

Job details

Full-time
£26,000 - £27,500 a year

Benefits

Company pension
Company events
Employee assistance programme

Qualifications

Customer service
Communication skills

Full job description

With salary rising to £27,500 within 9 months plus max £200 a month bonus

We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Helpdesk Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues and drive them to resolution, you should be comfortable and confident communicating with customers via phone, chat and email and have the ability to break down trouble shooting steps simply and effectively.

Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

Key Responsibilities:

Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes.

Effective Questioning: To diagnose issues accurately, you will need to ask customers the right questions to gather information. This includes inquiring about the timing of the issue, any recent changes to their setup, and specific devices affected. Your ability to ask probing and relevant questions will help narrow down the problem.

Utilizing Tools and Resources: You will have access to various tools and resources designed to aid in troubleshooting. This may include diagnostic software, knowledge databases, you will be trained and proficient in using these resources to assist our customers efficiently.

First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving skills, and a commitment to providing outstanding customer service.

Empathy and Communication: While troubleshooting, it's crucial to maintain a high level of empathy and clear communication with customers. Technical jargon should be explained in a way that is easy for customers to understand, and you should exhibit patience and understanding, even when addressing complex issues.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits, and opportunities

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice

Unlimited access to our online Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values – Own it, Find the Right Way, Work Together, Win Together

Quick apply

Refine Your Search

call centre jobs in oxford

Customer Helpdesk Support

Customer Service Advisor 4-6 month FTC

Customer Service Advisor

Patient Contact Centre Agent

Call Handler / Office Administrator

Call Handler

Telesales Account Manager - Belfast / Remote

Customer Service Assistant

Collections MI Specialist

Sales Assistant

Switchboard Operator

Telemarketing Executive

Call Handler

JUNIOR SALES CONSULTANT

Guest Sales Specialist

Telesales Agent

SPA Administrator / Call Handler - Banbury or Abingdon

Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027

Customer Experience Advisor - German Speaking

Junior Inbound Sales Representative

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