Senior contract administrator Work, Jobs in Oxted, Sry (with Salaries)

Customer Service Manager
SAFEGUARD PEST CONTROL —Westerham and Crockham Hill
- £40,000 a year
- Overtime
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
5d
Departmental Administration Officer
University College London —London
- £43,981 - £54,019 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Academic Administration Officer
Institute for Optimum Nutrition —Richmond
- £23,200 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Business Operations Coordinator - P/T
Information Governance Services —London
- £33,000 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Business development
- Annual leave
- Work from home
Quick apply
Senior Complaints Administrator
Islamic Relief Worldwide —London
- £29,025 a year
- Full-time
- Computer literacy
- English
- Analysis skills
- Annual leave
- Sick pay
8d
Resident Services & Scheduling Coordinator
NSM Services Limited —South Ockendon
- £32,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Contracts
- Free parking
- Annual leave
Quick apply
2d
Operations Administrator
University College London —London
- £36,433 - £42,891 a year
- Weekend availability
- Doctoral degree
- Databases
- Human resources
- Annual leave
- Employee assistance programme
10d
Project Coordinator / Team Administrator
ZHA —London
- Microsoft Powerpoint
- Microsoft Outlook
- Contracts
Medical Administrator
Jigsaw Trust —Cranleigh
- Up to £26,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Medication administration
- Free parking
- Health & wellbeing programme
Quick apply
11d
Senior Data Administrator
Change Grow Live —Newham
- £27,811.31 - £29,410.14 a year
- Word processing
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
HR Administrator
Careaid Limited —London
- £25,420 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Databases
Quick apply
People Operations Administrator
Paloma Health —London
- £35,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
1d
Senior HR Administrator
Pioneer HR —Gravesend
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Recruiting
- Organisational skills
Quick apply
11d
Performance & Transformation Support Administrator
Post Office Ltd —London
- Full-time
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Project Support Coordinator - Legal Services
MaxAd —London
- £32,000 - £35,000 a year
- Full-time
- Organisational skills
- Communication skills
Quick apply
Contract Administrator
dmg::media —London
- Contracts
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Data Administrator - FTC
Knight Frank —London
- Full-time
- Data analysis skills
- Microsoft Office
- Communication skills
11d
People Administrator
Stella McCartney Ltd —London
- Full-time
- English
- Recruiting
- Contracts
- Annual leave
- Employee discount
Front Office Support Manager
Indra Group UK & Ireland —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Work from home
- Employee assistance programme
Quick apply
Patient Pathway Administrator - Cardiology
Epsom and St Helier University Hospitals NHS Trust —Epsom
- £30,630 - £32,346 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
3d

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senior contract administrator jobs near oxted, sry

Customer Service Manager

SAFEGUARD PEST CONTROL
Westerham and Crockham Hill

Quick apply

Job details

Permanent | Full-time
£40,000 a year
5 days ago

Qualifications

CRM software
Sales support
Stakeholder collaboration
Internal department liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Management reporting
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Rota coordination

Full job description

Customer Services Manager - Westerham

Salary - £40,000.00 (subject to proven experience) + Attractive Benefits Package

We are a well-established pest control provider, delivering effective and sustainable pest management services across the UK. Our reputation is built on reliability, customer focus, and a commitment to health and safety. As we continue to grow, we are looking for a proactive and organised Customer Service Officer to join our team and support both our operational and sales functions.

Role Overview:

The Customer Services Manager is responsible for leading Safeguard's Customer Services Department and is a key member of the senior management team. The role is accountable for the delivery of an exceptional customer experience from initial enquiry through contract mobilisation, service delivery, retention and ongoing account support. Reporting directly to the Managing Director, the Customer Services Manager provides strategic leadership for the Service Coordination, Sales Administration and Customer Retention functions, ensuring that operational support aligns with the Company's commercial objectives. The role works collaboratively with Operations, Sales, Finance, Compliance and Key Account Management to protect recurring revenue, improve customer satisfaction, increase operational efficiency and support sustainable business growth. The post holder is expected to drive continuous improvement, develop high-performing teams and ensure that every customer interaction reflects Safeguard's values of Anticipate. Prevent. Protect.

Key Responsibilities:

1. Leadership & People Management

· Provide strategic leadership to the Customer Services Department.

· Lead, coach and develop Service Coordinators, Sales Administrators, the Contract Administrator and Customer Retention Team.

· Recruit, induct, performance manage and develop team members.

· Create a culture of accountability, collaboration and customer excellence.

· Manage departmental resources, holidays, absence and succession planning.

2. Customer Experience

· Own the end-to-end customer journey and continuously improve customer satisfaction.

· Act as the senior escalation point for complex customer issues and complaints.

· Support Key Account Managers in delivering exceptional service to strategic customers.

3. Service Coordination & Scheduling

· Lead scheduling to maximise technician productivity and minimise travel time.

· Ensure planned, reactive and emergency work is delivered within agreed service levels.

· Work with Service Managers to balance operational capacity and customer demand.

· Monitor “Service On Schedule” (SOS) and scheduling efficiency.

4. Sales Administration

· Lead the Sales Administration function supporting the sales team.

· Ensure quotations, contract documentation and customer onboarding are completed accurately and promptly.

· Support contract mobilisation and improve quotation turnaround.

5. Customer Retention

· Lead Safeguard's customer retention programme.

· Ensure all termination requests receive proactive customer contact within agreed timescales.

· Analyse churn trends and implement retention initiatives.

· Coordinate actions with Operations and Sales to protect recurring revenue.

6. Operational Performance

· Monitor KPIs including SOS, technician utilisation, scheduling efficiency, complaints, response times, retention and customer satisfaction.

· Produce management information and recommend continuous improvements.

7. Business Process Improvement

· Review and improve customer service processes, CRM workflows, automation and operational support processes.

· Lead departmental improvement projects.

8. Systems & Information Management

· Ensure accurate and timely maintenance of customer information within the Company's CRM system.

· Maintain high standards of data quality, reporting and operational records.

9. Compliance & Governance

· Ensure compliance with Company policies, BPCA standards, CRRU requirements, GDPR, Health & Safety legislation and contractual obligations.

· Support audits and quality assurance activities.

10. Cross Functional Collaboration

· Work closely with Operations, Sales, Finance, Credit Control, Compliance, HR and Key Account Management.

· Support strategic business initiatives and provide regular reports directly to the Managing Director.

· Champion collaboration to improve customer outcomes and business performance.

· Financial & Decision-Making Responsibilities

· Responsible for departmental performance, operational efficiency and customer retention.

· Monitor overtime, scheduling costs and departmental resource utilisation.

· Recommend customer retention offers within agreed authority levels.

· Escalate commercial or operational risks directly to the Managing Director.

Objective of the Role:

The Customer Services Manager will be successful when the department consistently delivers excellent customer service, protects recurring revenue through effective retention, supports profitable business growth, improves operational efficiency, develops high-performing teams and is recognised as a strategic function that underpins Safeguard's commercial success.

Key Requirements:

· Management experience within customer service, operational support or service delivery.

· Experience leading scheduling and administration teams.

· Strong commercial awareness and customer relationship management skills.

· Experience using CRM and service management systems.

· Excellent communication, organisational and analytical skills.

· Previous experience in a service coordination, scheduling, or sales support role (ideally in a field service or trades-based environment).

· Strong organisational and multitasking skills, with the ability to prioritise and manage a fast-paced workload.

· Confident and professional telephone manner with excellent customer service skills.

· Good communication skills, both written and verbal.

If you are interested in applying for this position, please send a covering letter explaining why you would be a great fit for this role.

Pay: £40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

senior contract administrator jobs in oxted, sry

Customer Service Manager

Departmental Administration Officer

Academic Administration Officer

Business Operations Coordinator - P/T

Senior Complaints Administrator

Resident Services & Scheduling Coordinator

Operations Administrator

Project Coordinator / Team Administrator

Medical Administrator

Senior Data Administrator

HR Administrator

People Operations Administrator

Senior HR Administrator

Performance & Transformation Support Administrator

Project Support Coordinator - Legal Services

Contract Administrator

Data Administrator - FTC

People Administrator

Front Office Support Manager

Patient Pathway Administrator - Cardiology

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