Patient experience manager Work, Jobs in Paddington, Gtl (with Salaries)

Patient Experience Coordinator
The MOLE Clinic Ltd —London
- £30,831.18 a year
- Full-time
- GP surgery experience
- Microsoft Office
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Patient Access Manager
HCA Healthcare UK —London
- Full-time
- Customer service
- Communication skills
- Employee discount
11d
Head of Dispensary Operations
Pharmacierge —London
- From £60,000 a year
- Full-time
- Annual leave
- Employee discount
Quick apply
Aesthetic & Longevity Treatment Coordinator (dual site)
HUM2N Ltd —London
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Employee discount
Quick apply
Regional Business Manager
Banning Dental Group —London
- Up to £60,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Employee discount
Quick apply
4d
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
5d
Treatment Coordinator
Invisiblebraces4u —Mottingham
- £300 - £450 a day
- Sales
- Free parking
Quick apply
9d
Healthcare Operations Manager
Klinik Allied Health Services —London
- £4,500 - £6,000 a month
- Full-time
- Microsoft Office
- Communication skills
- Free parking
Quick apply
5h
Franchise Business Development Manager
FOODHUB —London
- £40,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
11d
Assistant Property Manager
SHW —London
- £28,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Presentation skills
- Health & wellbeing programme
- Life insurance
Quick apply
Services Manager
Communitas Clinics —Croydon
- £48,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Bachelor's degree
- Sick pay
Quick apply
5d
Donor Experience & Stewardship Manager
The Royal Free Charity —London
- £39,000 - £43,000 a year
- Full-time
- Hybrid work
- Project management
- IT
- In-person
- Annual leave
- Employee assistance programme
Quick apply
10d
Admin Team Manager (Mental Healthcare)
London Psychiatry Clinic —London
- £45,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Work from home
- Sick pay
Quick apply
People Partner
CoMind —London
- £68,800 - £103,000 a year
- Full-time
- Employee assistance programme
- Employee discount
6d
Senior Manager Medical Information
Vertex Pharmaceuticals —Paddington
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- In-person
Experienced Dental Receptionist
76 Harley Street —London
- £30,000 - £34,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Employee discount
- Sick pay
Quick apply
Reception Manager & Facilities Coordinator
London Psychiatry Clinic —London
- £36,000 - £38,000 a year
- Full-time
- Google Suite
- Customer service
- English
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Education Administrator x3
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Hybrid work
- Administrative experience
- Communication skills
- Office experience
- Annual leave
- Employee assistance programme
10d
Property Manager - Residential
SHW —Croydon
- £34,000 - £40,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Health & wellbeing programme
- Life insurance
Quick apply
Manager - Patient Experience Data
IQVIA —London
- Project management
- IT
- Time management

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Patient Experience Coordinator

The MOLE Clinic Ltd -
London

Quick apply

Job details

Permanent | Full-time
£30,831.18 a year

Benefits

Free flu jabs
Annual leave
Company pension
Private medical insurance
Employee discount
Referral programme
Sick pay

Qualifications

GP surgery experience
Microsoft Office
Organisational skills
Leadership
Office experience

Full job description

Job Title: Patient Experience Coordinator

Starting Salary: £30,831.18 per annum FTE plus Monthly Bonuses (around £2,500 pa FTE)

Experience: Experience in customer facing role is essential, in private healthcare setting desirable

Start Date: June 2026

About The MOLE Clinic

The MOLE Clinic is one of the UK's leading providers of skin cancer screening and mole removal, with clinics across London and the South East. We hold a CQC Good rating, use the latest diagnostic technology, and work with some of the country's most respected dermatologists and plastic surgeons.

Our patients come to us at a vulnerable moment. They may be worried. They deserve a first-class experience from the moment they walk through the door — and that's where you come in.

The Role

As a Patient Experience Coordinator, you are the face of The MOLE Clinic. You set the tone for every patient's visit — from their first phone call to the moment they leave the clinic — and you take personal ownership of the standard of care they receive.

This is a role for someone who understands that exceptional patient experience isn't incidental to a private clinic's success; it's central to it. You'll work closely with the Clinic Manager and Assistant Clinic Manager, keeping daily operations running smoothly while ensuring every patient interaction reflects the professionalism and warmth The MOLE Clinic is known for.

This role suits people who've built their career around delivering genuinely high standards — whether in private healthcare, premium hospitality, or another environment where the quality of the human interaction matters.

What You'll Do

Own the patient experience end-to-end — welcoming, guiding, and supporting patients throughout their visit
Manage appointment bookings and patient queries by phone, email, and in person
Process payments and invoices accurately
Maintain clinical records and support stock management
Support the clinic management team with day-to-day operations
Uphold confidentiality, compliance, and the high standards expected in a CQC-registered clinic

What We're Looking For

We care about attitude as much as experience. The right person instinctively understands that patients in a private healthcare setting expect more — and delivers it without being asked.

Essential:

Proven experience in a customer-facing or patient-facing role where standards were high
Genuinely warm and professional manner — in person and on the phone
Strong organisational skills; you can manage competing priorities without dropping the ball
Comfortable with administration, systems, and attention to detail
Calm under pressure and solutions-focused

Desirable:

Experience in a private clinic, GP practice, or other healthcare environment
Familiarity with medical booking or practice management software
Proficiency in Microsoft Office

If you're coming from an NHS background and looking to move into private healthcare, you're welcome to apply — but please be aware that the pace, patient expectations, and commercial environment are distinct. We're looking for people who are energised by that difference.

What We Offer

Salary: Competitive salary
Bonus: Monthly performance bonus (approx. £2,500 per year FTE)
Annual leave: 25 days plus bank holidays — and your birthday off
Private Medical Insurance from day one
Company pension scheme
Company sick pay
Friends and family discount on treatments
Employee referral scheme
Eyecare vouchers and annual flu vaccination

Our Culture

We're a growing business in a national expansion phase. We're looking for people who want to grow with us — who bring energy, take ownership, and genuinely care about the patients they serve. Patient Experience Coordinators who demonstrate initiative and leadership have a natural path into senior and management roles as we open new clinics.

How to Apply

Please apply with your CV and a short note explaining why this role appeals to you and what you'd bring to The MOLE Clinic team. Applications without a covering note will not be progressed.

The MOLE Clinic is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background.

Job Types: Full-time, Permanent

Pay: £30,831.18 per year

Benefits:

Company pension
Employee discount
Free flu jabs
Private medical insurance
Referral programme
Sick pay

Application question(s):

How long is your notice period?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in paddington, gtl

Patient Experience Coordinator

Patient Access Manager

Head of Dispensary Operations

Aesthetic & Longevity Treatment Coordinator (dual site)

Regional Business Manager

Change Manager

Treatment Coordinator

Healthcare Operations Manager

Franchise Business Development Manager

Assistant Property Manager

Services Manager

Donor Experience & Stewardship Manager

Admin Team Manager (Mental Healthcare)

People Partner

Senior Manager Medical Information

Experienced Dental Receptionist

Reception Manager & Facilities Coordinator

Education Administrator x3

Property Manager - Residential

Manager - Patient Experience Data

I want to receive the latest job alerts for patient experience manager in paddington, gtl

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