Customer support & client services occupations Work, Jobs in Padiham, Lan (with Salaries)

Business Improvement Officer - Complaints
Activate Group Limited —Halifax
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Time management
Quick apply
Onboarding Specialist
Street Group —Manchester
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
Customer Success Manager
Street Group —Manchester
- £27,000 - £33,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Work from home
- Flexible schedule
Quick apply
Customer Resolutions Expert
JLA —Sowerby Bridge
- £27,000 - £28,000 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
6d
Customer Services Manager
Assured Solutions Communications (ASC) Ltd —Preston
- £30,000 - £35,000 a year
- Full-time
- Spanish
- Management
- Customer service
Quick apply
4d
Complaints Advisor
Connect Talent Group —Manchester
- £25,000 - £27,655 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Work from home
- Gym membership
Quick apply
11d
Customer Service & Office Administrator (Part-Time)
Eco Grants UK Ltd —Blackburn
- £24,420.00 - £39,421.15 a year
- Temporary
- CRM software
- Sales
- Customer service
- Free parking
- Flexible schedule
Quick apply
1d
Customer Service & Sales Support
Dometic —Clitheroe
- £25,000 - £27,000 a year
- Weekend availability
- Microsoft Outlook
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
12d
Customer Services Team Leader
Aire Valley Consultancy Limited —Shipley
- £33,000 - £38,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
1h
Customer Service Manager – Maternity Cover
Contained Air Solutions Limited —Manchester
- £40,000 - £50,000 a year
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply
7d
Customer Accounts and Contract Assistant
TouchStar Technologies LTD —Trafford
- £27,750 a year
- Full-time
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
11d
Client Success Director
PHMG Careers —Manchester
- £35,000 - £62,500 a year
- Microsoft Outlook
- Sales
- Customer service
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Helpdesk Manager
Armstrong Building and Maintenance Limited —Heywood
- £37,500 - £40,000 a year
- Full-time
- Management
- Maintenance
- In-person
Quick apply
14d
Client Success Manager
PHMG Careers —Manchester
- £36,500 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Client Project Coordinator
Parkingeye Limited —Coppull
- £24,879.84 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Assured Pharmacy —Manchester
- £30,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Work from home
Quick apply
5d
Graduate Opportunity - Customer Advisor - Award Winning Company
Power Sheds —Bradford
- £26,832 - £28,496 a year
- Full-time
- CRM software
- Microsoft Excel
- English
- Profit sharing
- Employee discount
Quick apply
5d
Account Coordinator
One Stop Hire Ltd —Chorley
- Full-time
- Customer service
- Computer literacy
- Salesforce
- Annual leave
Quick apply
5d

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Business Improvement Officer - Complaints

Activate Group Limited -
Halifax

Quick apply

Job details

Full-time

Qualifications

Microsoft Office
Root cause analysis
Communication skills
Time management

Full job description

Business Improvement Officer – Complaints

Location: Halifax / hybrid

Department: Customer Experience

Contract type: Permanent / Full-time

About the role

We're looking for a Business Improvement Officer - Complaints to join our Customer Experience team and play a key role in managing and resolving customer complaints in a timely manner, escalating to Business Improvement Manager where required.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

Maintain a good knowledge of all processes and procedures in each department. Attend refresher and update training sessions in order to add and maintain a effective Complaints management.
Manage and resolve complaints in line with client specific complaint handling agreements and, if appropriate, the regulating body (FCA, FOS, Lloyds of London, Ombudsman).
Maintain and manage all complaints in line with internal operational processes.
Update and maintain an accurate complaint log so that reporting and root cause analysis is up to date.
Send complaint acknowledgements and final responses.
Use best endeavours and work closely with engineering, network managers and line managers to find solutions to the complaint and proactively resolve issues. Manage expectations appropriately where a complaint is not justified.
Liaise with the referrer and client on the progress of the complaint ensuring that they are fully aware of the progress and development of the complaint.
Ability to maintain good interdepartmental liaison in order to improve process and find resolution, for the best outcome for the customer and departmental efficiencies.
To adhere to all relevant regulatory rules and guidance applicable to the role.
Any other tasks defined from time to time as required on an ad hoc basis.

Skills and experience

Exceptional communication skills, both written and verbal
Good problem-solving skills
Pragmatic and analytical thinking
Good understanding of operational processes and procedures
Excellent time management skills and evidence of self-motivation
Good knowledge of Microsoft Office

Benefits

We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:

33 days holiday, including bank holidays
Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
Enhanced maternity, paternity, adoption and shared parental pay
Life assurance at three times your basic salary
Free breakfasts and fresh fruit
A birthday surprise for everyone

What you can expect from us

At Activate Group, we want everyone to have the tools and support they need to do their best work. We're an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.

Every role at Activate Group is aligned to our wider business vision and purpose – making someone's bad day better. You'll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.

We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We'll also support your ongoing development through regular feedback and career planning.

Whether you're based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you'll be part of a supportive culture where people are encouraged to succeed.

A bit about us

Activate Group is a fast-growing business approaching 1,000 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.

We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.

We also work with the UK's largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.

Our purpose & values

Our purpose underpins everything we do: Make someone's bad day better

Our values define how we work with our team members, customers and suppliers:

Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
Strive for better – Be bold. Challenge the norm - make small improvements often.
Win together – Be a team player. Win together, learn together, respect each other.

Quick apply

Refine Your Search

customer support & client services occupations jobs in padiham, lan

Business Improvement Officer - Complaints

Onboarding Specialist

Customer Success Manager

Customer Resolutions Expert

Customer Services Manager

Complaints Advisor

Customer Service & Office Administrator (Part-Time)

Customer Service & Sales Support

Customer Services Team Leader

Customer Service Manager – Maternity Cover

Customer Accounts and Contract Assistant

Client Success Director

Customer Service Advisor

Helpdesk Manager

Client Success Manager

Client Project Coordinator

Sales & Loyalty Team Leader

Customer Service Advisor

Graduate Opportunity - Customer Advisor - Award Winning Company

Account Coordinator

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