Customer experience specialist Work, Jobs in Pangbourne, Brk (with Salaries)

Customer Experience KPI Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
Quick apply
5d
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Customer Experience Data and Insight Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Continuous improvement
Quick apply
5d
Customer Journey Improvement Specialist
Montu UK —Winnersh
- £55,000 - £62,500 a year
- Full-time
- Hybrid work
- Travel
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Reading
- Temporary
- Customer service
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
Customer Care Specialist
Return on Investment Ltd —Maidenhead
- Up to £28,000 a year
- 8 hour shift
- CRM software
- Customer service
- English
- Annual leave
- Gym membership
Quick apply
Customer Service Executive
Novuna —Newbury
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
13d
Customer Success Onboarding Specialist (12 Month Contract)
Geotab —Reading
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
Customer Service Advisor (Part-time)
The Fish Society —Guildford
- £14.20 an hour
- Part-time
- Hospitality
- Customer service
- English
Quick apply
13d
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
EQ Care —Whitchurch
- £12.71 an hour
- Part-time
- Microsoft Office
- IT
2d
Customer Support Specialist (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
- English
Residential Solar Salesperson - £55k+ Target Earnings
Spirit Solar Ltd —Reading
- £45,000 - £65,000 a year
- Full-time
- Schematics
- Sales
- CAD
- Free parking
Quick apply
Voice of Customer and Insight Executive
M&G plc —Reading
- Full-time
- Hybrid work
- Microsoft Excel
- Continuous improvement
- Communication skills
- Annual leave
6d
Sales - Sales Advisor - UK
New Look —Reading
- Part-time
- Microsoft Word
9d
Boots Beauty Specialist
Boots —Reading
- £16 an hour
- Weekend availability
- Oracle
- IT
- Employee assistance programme
- Employee discount
6d
Client Services Executive
Northgate Vehicle Hire —Reading
- £28,500 a year
- Annual leave
- Employee discount
Quick apply
9d
VodafoneThree - Service Desk Analyst
Vodafone —Farnborough
- 12 hour shift
- Customer service
- Analysis skills
- Communication skills
- Employee discount
11d

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Customer Experience KPI Specialist

VodafoneThree -
Newbury

Quick apply

Job details

Full-time
5 days ago

Qualifications

Power BI
Microsoft Office
Tableau
SQL
Analysis skills
Computer networking
Network architecture
Data visualisation
Python

Full job description

Company Description

Location: Newbury (Hybrid)

Working hours: Full time 37.5 hours per week – Mon to Fri

Hybrid

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Job Description

To deliver accurate and timely Customer Insights KPI reporting and analysis, enabling data-driven decisions that improve customer experience and network performance. The role supports the Networks Quality UK team by extracting, analyzing, and presenting actionable insights from multiple data sources.

What you'll do:

Perform Customer Insights KPI reporting and trend analysis to monitor performance and identify improvement opportunities.
Analyse market-specific customer usage behaviour trends using advanced data analysis tools to generate actionable insights.
Extract, clean, and validate data from multiple sources ensuring accuracy and consistency for reporting purposes.
Develop, maintain, and continuously improve regular reports using SQL, Python, and other analytical tools.
Collaborate with cross-functional teams to interpret data findings and support decision-making processes.
Ensure timely delivery of high-quality reports aligned with business requirements and stakeholder expectations.
Identify opportunities for process improvement and automation within reporting workflows.
Maintain documentation of analysis methods, procedures, and data sources for transparency and repeatability.
Support initiatives aimed at enhancing customer experience through data-driven recommendations.

Qualifications

Who we are looking:

Proven analytical skills with attention to detail.
Basic proficiency in SQL and Python (including Jupyter Notebooks).
Familiarity with data visualization tools (Tableau, Power BI).
Good understanding of Microsoft Office applications.
Basic knowledge of mobile network architecture and KPIs impacting customer experience.

Additional Information

Need to know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree

Quick apply

Refine Your Search

customer experience specialist jobs in pangbourne, brk

Customer Experience KPI Specialist

Contact Centre Associate

Customer Experience Data and Insight Specialist

Customer Journey Improvement Specialist

Service Desk Analyst

Arrears & Collections Associate

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Service Desk Analyst

Customer Care Specialist

Customer Service Executive

Customer Success Onboarding Specialist (12 Month Contract)

Customer Service Advisor (Part-time)

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Customer Support Specialist (DataCosmos)

Residential Solar Salesperson - £55k+ Target Earnings

Voice of Customer and Insight Executive

Sales - Sales Advisor - UK

Boots Beauty Specialist

Client Services Executive

VodafoneThree - Service Desk Analyst

I want to receive the latest job alerts for customer experience specialist in pangbourne, brk

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