Customer experience manager Work, Jobs in Peasedown St John, Som (with Salaries)

Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Communication skills
- Work from home
- Employee discount
Quick apply
Studio Operations Lead
Cox & Cox —Frome
- £26,000 - £28,000 a year
- Full-time
- Maintenance
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
Customer Operations Manager
Planning Inspectorate —Bristol
- £46,689 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Flexible schedule
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Annual leave
Operations Manager
Cal South Ltd —Devizes
- £50,000 a year
- Full-time
- Team management
- Budgeting
- Communication skills
- Free parking
- Gym membership
Quick apply
5d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Mobile Sales Advisor
FlooringSuperstore.com —Bristol
- Up to £40,000 a year
- Weekend availability
- Sales
- CAD
- Customer service
- Free parking
- Store discount
Quick apply
Customer Experience Manager
Dunelm —Trowbridge
- Weekend availability
- Continuous improvement
- Training & development
- Retail management
7d
Engagement Team Administrator
ReMind UK —Bath
- £27,300 - £30,450 a year
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Data entry
- Health & wellbeing programme
Quick apply
1h
Deputy General Manager
Butcombe Group —Bath
- £39,000 - £41,000 a year
- Full-time
- Sales
- Customer service
- Restaurant management
- Employee assistance programme
- Employee discount
Quick apply
11d
Operations Planning Manager
Colonna Coffee —Bristol
- £40,000 - £50,000 a year
- Full-time
- Analysis skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Executive Support & Business Improvement Coordinator
Somerlap Forest Products Ltd —Highbridge
- £33,000 - £38,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Research
- Employee assistance programme
- Employee discount
Quick apply
13d
Customer Experience Manager
Ayvens —Bristol
- Full-time
- CRM software
- Marketing
- Microsoft Office
- Free parking
- Annual leave
Digital Marketing Executive
Jane Clayton & Company Retail Ltd —Bristol
- Overtime
- Hybrid work
- Social media management
- Annual leave
- Flexitime
Quick apply
Volunteer Coordinator
ReMind UK —Bath
- £30,450 - £33,600 a year
- Part-time
- Hybrid work
- CRM software
- Supervising experience
- Organisational skills
- Health & wellbeing programme
- Flexitime
Quick apply
2h
Operations & Delivery Manager
Forest to Home —Melksham
- £42,000 - £48,000 a year
- Full-time
- Engineering
- Continuous improvement
- Organisational skills
Quick apply
Customer Service Manager
Smurfit Westrock —Weston-super-Mare
- Full-time
- Continuous improvement
- Team management
- Travel
- Annual leave
Site Manager
Rookwood Operations —Wells
- £46,000 - £50,000 a year
- Full-time
- Maintenance
- Continuous improvement
- Quality control
- Free parking
Quick apply
2d
Customer Service Manager
Elements Solutions Inc —Bristol
- From £55,000 a year
- CRM software
- Data analysis skills
- Continuous improvement
- Free parking
- Employee assistance programme
Assistant Service Manager- Frome
Platinum Motor Group —Frome
- Up to £16 an hour
- Full-time
- CRM software
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
2d

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customer experience manager jobs near peasedown st john, som

Customer Experience Manager

Lovehoney Group -
Bath

Quick apply

Job details

Full-time

Benefits

Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Stakeholder collaboration
Stakeholder liaison
Data analysis skills
Multidisciplinary collaboration
AI
Communication skills

Full job description

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for a Customer Experience Manager who will be integral to driving high-level performance across Lovehoney Group. Partnering directly with the senior leadership team in Operations, your focus will be on improving customer experience and satisfaction. In this role, you will combine your appreciation for the customers with your capacity for creative solutions. You will develop skills crucial to advancing in a competitive, fast-paced retail sector, all within a company that prizes dedication and results.

What you will do

Act as the primary advocate for the voice of the customer, ensuring customer feedback is gathered, analysed, and integrated into organisational strategies of Operations, Marketing, Commercial, Technology and Product teams.
Analyse customer feedback, behaviour, and touchpoints to identify opportunities to enhance the customer experience as well as oversee the resolution of customer-related issues.
Introduce, consolidate and monitor the company’s customer satisfaction measurement system with metrics like NPS, Rating portals, CSAT, Product Reviews, Customer complaints, Social Media sentiments etc.
Lead customer feedback training programs to build organizational awareness and accountability for customer satisfaction.
Work closely with the Customer Retention and Customer Analytics teams to ensure insights are widely adopted and leveraged to create a top-notch customer experience, driving customer satisfaction end-to-end.Stay informed on industry trends, tools, and best practices to continuously evolve the global customer experience strategy of the Lovehoney Group.

What you should bring

5+ years of experience in customer experience, customer insights, or a similar role, ideally in the retail sector.
Expertise in managing customer satisfaction tools and platforms, particularly with AI, and an analytical mindset with the ability to translate data into actionable strategies.
Strong project management and problem-solving skills with a proven ability to collaborate across departments to achieve customer-focused outcomes.
Exceptional communication and interpersonal skills to influence stakeholders and drive initiatives.
Analytical mindset with the ability to translate data into actionable strategies.

What we can offer you

A competitive salary that values your skills and expertise, because we know you deserve it.
Secure your financial future with a comprehensive pension scheme, so you can enjoy peace of mind knowing you are taken care of.
Keep your mind and body in top shape with a health cash plan and gym discounts, with £15 a month towards the gym of your choice.
Treat yourself and your loved ones with our generous staff discounts and be rewarded for your hard work with our fantastic annual bonus scheme.
Work with a company that cares about your well-being and success and join our supportive and dynamic team.
Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

CV review
Interview with one of our Talent Acquisition Team Members
Hiring Manager Interview
Hiring Team Interview
Leadership Interview

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office)

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: Careers \u007C Lovehoney Group

Our privacy policy is available here: Privacy Policy \u007C Lovehoney Group

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

customer experience manager jobs in peasedown st john, som

Customer Experience Manager

Studio Operations Lead

Customer Operations Manager

Customer Experience Manager

Operations Manager

Customer Success Manager

Mobile Sales Advisor

Customer Experience Manager

Engagement Team Administrator

Deputy General Manager

Operations Planning Manager

Executive Support & Business Improvement Coordinator

Customer Experience Manager

Digital Marketing Executive

Volunteer Coordinator

Operations & Delivery Manager

Customer Service Manager

Site Manager

Customer Service Manager

Assistant Service Manager- Frome

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