Service manager Work, Jobs in Peel (with Salaries)

Customer Care Coordinator
Dandara —Douglas
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
10d
Administrative Officer - Facilities Management Team
Isle of Man Government —Douglas
- £28,426 - £34,289 a year
- Full-time
- Free parking
- Relocation assistance
7d
Accommodation Services Manager
Isle of Man Government —Isle Of Man
- £46,858 - £54,500 a year
- Full-time
- Organisational skills
- Leadership
- Free parking
- Relocation assistance
4d
Ambulance Duty Operations Manager
Isle of Man Government —Isle Of Man
- £53,085 - £69,221 a year
- Full-time
- Mentoring
- Leadership
- Free parking
- Relocation assistance
12d
Contracts Manager
Isle of Man Government —Douglas
- £46,858 - £54,500 a year
- Full-time
- Relocation assistance
- Annual leave
3d
Operational Transport Manager
Isle of Man Government —Douglas
- £46,858 - £54,500 a year
- Full-time
- Free parking
- Relocation assistance
10d
Area Manager
Autism Initiatives —Douglas
- Full-time
- Travel
2d
Customer Services Officer
Isle of Man Government —Douglas
- £28,426 - £34,289 a year
- Full-time
- Organisational skills
- Relocation assistance
- Annual leave
10d
Large Format Store Manager - Isle of Man
Marks & Spencer —Douglas
- Full-time
- Relocation assistance
- Employee discount
General Manager - Wet-lead Sports Venue
Heron & Brearley Limited —Douglas
- £35,000 - £42,000 a year
- Weekend availability
- Serving
- Bar
- Supervising experience
Quick apply
Partnership Manager
Games Global Operations Limited —Douglas
- Full-time
- Sales
Business Intelligence Analyst
Isle of Man Government —Isle Of Man
- £41,867 - £48,654 a year
- Full-time
- Free parking
- Relocation assistance
Assistant Manager - Portfolio Supervision Division
Isle of Man Government —Douglas
- £33,000 - £43,500 a year
- Analysis skills
- Financial services
- Annual leave
Service Manger (Drivers preferred)
Autism Initiatives —Douglas
- £41,045 - £44,536 a year
- Full-time
2d
General Complaint Manager
Standard Bank —Douglas
- Full-time
- Business
4d
Education Support Officer - Specialist Provision Centre - Peel Clothworkers School
Isle of Man Government —Peel
- £28,426 - £34,289 a year
- Part-time
- School
- Free parking
- Relocation assistance
4d
Senior Education Support Officer - Cover Supervisor - Ballakermeen High School
Isle of Man Government —Douglas
- £37,204 - £43,466 a year
- Part-time
- Communication skills
- School
- Free parking
- Relocation assistance
5h
Senior Practitioner - Adult Generic Team - Internal Only
Isle of Man Government —Douglas
- £54,500 - £63,427 a year
- Full-time
- Leadership
- Relocation assistance
- Annual leave
4d
HR Adviser
Isle of Man Government —Douglas
- £54,500 - £58,786 a year
- Human resources
- Annual leave
Education Support Officer - Specialist Provision Centre - St Ninian's High School
Isle of Man Government —Douglas
- £28,426 - £34,289 a year
- Part-time
- School
- Free parking
- Relocation assistance
12d

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Customer Care Coordinator

Dandara -
Douglas

Apply Now

Job details

10 days ago

Benefits

Annual leave
Employee assistance programme
Private medical insurance
Employee discount
Pay rise

Qualifications

Customer service
Microsoft Office
Purchasing
IT
Construction
Communication skills

Full job description

Customer Care Coordinator

At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. We want to recruit the best people to contribute to our goals and build our businesses. We put our customers first, we empower our people, and we support the communities in which we build.

Our Customer Care team in the Isle of Man make sure home buyers receive the very best care following their home buying experience. Customers expect their homes to be of the highest standard, and you will make sure they are, by being on hand with answers and practical help. More importantly than that though, is your passion for quality and professionalism.

What you'll be doing

Act as the first point of contact for homeowners regarding customer care and defect enquiries.
Log, track, and manage customer care issues from report through to resolution.
Schedule and coordinate Customer Care Technicians and subcontractors to attend remedial works.
Communicate clearly and professionally with homeowners to manage expectations and appointment times.
Ensure defects are addressed within agreed service levels and warranty requirements.
Maintain accurate and up-to-date customer care records and systems.
Monitor outstanding issues and follow up to ensure timely completion.
Support defect inspections and quality checks where required.
Escalate unresolved or high-risk issues to Customer Care Management.
Ensure compliance with company procedures, consumer codes, and health & safety requirements.
Contribute to continuous improvement of customer care processes and customer satisfaction.
Follow up on customer feedback via customer surveys in close-cooperation with Customer Care Manager
Strive to achieve gains in ‘Customer Satisfaction’ and ‘Recommended’ ratings as reported by HBF.
Carry out day to day office administration to drive smooth running of the department.

What you'll bring

Experience in a Customer Care Coordinator, Customer Service, or Aftercare role, ideally within housebuilding or residential construction.
Strong customer service and communication skills.
Highly organised with the ability to manage multiple cases and priorities.
Confident in dealing with homeowners, subcontractors, and internal teams.
Comfortable using customer care systems and Microsoft Office.
Calm, professional, and solutions-focused approach.
Understanding of new-build warranty processes is advantageous but not essential.

Why Dandara

Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability, or quality. Today Dandara is one of the UK’s largest independent property development companies and it’s all thanks to the vision and passion of our dedicated team. We have a strong track record of delivering excellent houses as evidenced by our consistently high scores from our customers and our 5 Star Housebuilder awards.

What's in it for you

Competitive salary depending on experience
25 days annual leave plus bank holidays, with the option to buy up to 5 extra days
Discretionary annual bonus scheme
Private medical insurance
Life assurance (3x salary, with option to increase to 4x)
Employee assistance programme
Discounts on a range of retailers, restaurants, leisure providers and more

Apply Now

Refine Your Search

service manager jobs in peel

Customer Care Coordinator

Administrative Officer - Facilities Management Team

Accommodation Services Manager

Ambulance Duty Operations Manager

Contracts Manager

Operational Transport Manager

Area Manager

Customer Services Officer

Large Format Store Manager - Isle of Man

General Manager - Wet-lead Sports Venue

Partnership Manager

Business Intelligence Analyst

Assistant Manager - Portfolio Supervision Division

Service Manger (Drivers preferred)

General Complaint Manager

Education Support Officer - Specialist Provision Centre - Peel Clothworkers School

Senior Education Support Officer - Cover Supervisor - Ballakermeen High School

Senior Practitioner - Adult Generic Team - Internal Only

HR Adviser

Education Support Officer - Specialist Provision Centre - St Ninian's High School

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