Administrative officers Work, Jobs in Pelton Fell, Dur (with Salaries)

Field Support Team Administrator [PASDH001]
Pacifica —Chester-le-Street
- £25,485 a year
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
- Annual leave
Quick apply
1d
Senior Administration Officer - Prison Support
HM Prison & Probation Service —Durham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
4d
Governance and Secretariat Officer
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,992 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
14d
B&I Operations and Support Co-ordinator
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Part-time
- University
9d
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- IT
- Leadership
- Employee discount
Quick apply
8d
Operations Administrator
Vadella —Wallsend
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
10d
Contracts & Fees Administrator - Fixed Term Contract
Active Care Group —Darlington
- £30,000 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Employee assistance programme
- Referral programme
Quick apply
1d
Fleet Administrator
North East Ambulance Service Unified Solutions —Sunderland
- £25,476 - £28,931 a year
- Full-time
8d
Technical Support (Appeals and Permits)
North Tyneside Council —North Tyneside
- £25,583 - £25,989 a year
- Full-time
8h

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administrative officers jobs near pelton fell, dur

Field Support Team Administrator [PASDH001]

Pacifica -
Chester-le-Street

Quick apply

Job details

Permanent | Full-time
£25,485 a year
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Customer service
Microsoft Office
Continuous improvement
IT
Time management

Full job description

Field Support Team Administrator - £25,485 per annum

Location: Chester-Le-Street | Hours: Monday-Friday, 9am-5pm | Company: Pacifica

Pacifica is looking for a motivated Field Support Administrator to join our busy operations team. This pivotal role supports engineers, partners, and subcontractors across white goods and brown goods repairs, ensuring smooth daily operations and adherence to departmental KPIs. You'll play a key part in managing compliance, administrative processes, and job allocation while providing cover for your line manager when required.

About Pacifica

Founded in 2003 and united under the Pacifica brand in 2005, we have grown to become the largest domestic support services provider in the UK, trusted across Europe. With a reputation for excellence, our services include in- and out-of-guarantee repairs, warranty products, spares warehousing, and product replacement. Our team of directly employed engineers, sales, and support staff deliver reliable and efficient service to thousands of customers every day.

Key Responsibilities

Answer incoming calls and provide support to engineers, partners, and subcontractors efficiently.
Assist with recruiting and onboarding third-party engineers to maintain service targets.
Maintain accurate, up-to-date compliance documentation (Gas Safe, IR35, DBS, service agreements, training, equipment sign-offs).
Manage job allocation, RMAs, claim corrections, Pop Checker, Ibiss, and Work in Progress (WIP) for brown goods accounts (e.g., Shop Direct, Sony).
Update systems, track capacity, report on job acceptance/rejection, create engineer profiles, and support onboarding processes.
Manage departmental mailboxes (Subcontractor Support, Enquiries, PML) with timely, professional responses.
Handle customer complaints professionally and in line with company standards.
Complete administrative tasks accurately, maintain records, and produce departmental reports.
Contribute to daily management of engineer performance and job allocation.
Provide cover for departmental operations in the Line Manager's absence.

Key Attributes and required experience

Strong organisational and time-management skills, able to manage multiple priorities.
Self-motivated, results-driven, and committed to achieving objectives.
Excellent attention to detail and accuracy.
Confident communicator, able to engage engineers, partners, and internal teams.
Proficient user of IT and MS Office including Word, Excel etc and comfortable using business systems and portals.
Analytical, able to compile reports and present actionable insights.
Effective problem-solver, managing escalations and complaints.
Proactive team player who contributes to continuous improvement.
Previous experience in an adminstrative role
Customer service experience

Consumer Duty Responsibilities

Ensure professional, timely, and clear communication with customers and field teams.
Tailor services to meet unique customer needs, prioritising vulnerable customers.
Coach field staff on company standards and Consumer Duty requirements.
Monitor field operations to identify risks and recommend improvements.
Adapt scheduling and resources to respond to changing operational needs.
Use MI to identify trends and share lessons learned across the team.

Perks & Benefits

Salary: £25,485 per annum
30 days annual leave (including bank holidays)
Company pension scheme
Death-in-service benefit (3x salary)
Ongoing training and development with clear progression pathways
Free Multi-Appliance Protection (MAP) for your own home appliances
Entry into monthly cash prize draw
Access to health, wellness, and lifestyle benefits

Ready to join Pacifica?

If you're organised, proactive, and excited to make a real impact, apply today and take the next step in your career with the UK's leading domestic support services provider.

Quick apply

Refine Your Search

administrative officers jobs in pelton fell, dur

Field Support Team Administrator [PASDH001]

Senior Administration Officer - Prison Support

Governance and Secretariat Officer

B&I Operations and Support Co-ordinator

Operations Manager

Operations Administrator

Contracts & Fees Administrator - Fixed Term Contract

Fleet Administrator

Technical Support (Appeals and Permits)

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